• Greet patients and caregivers professionally via phone, email, and virtual platforms • Collect accurate patient demographic information, medical history, and contact details • Prepare and process patient admission and discharge documentation • Enter patient information into Electronic Health Records (EHR) and practice management systems • Maintain accurate and complete patient records in compliance with HIPAA regulations • Verify patient identity and update existing patient profiles as needed • Verify insurance coverage and eligibility for services prior to appointments • Obtain pre-authorizations and referrals as required by insurance plans • Communicate patient financial responsibilities including copays, deductibles, and coinsurance • Process insurance information and ensure accurate billing documentation • Schedule patient appointments based on provider availability and patient needs • Send appointment reminders and confirmations via phone, email, or SMS • Reschedule and cancel appointments as requested while maintaining optimal provider schedules • Manage appointment waitlists and fill cancellations efficiently

• Conduct end-of-day pill calculations by reviewing PDMP records, verifying prescription fill history, and tracking patient medication balances. • Handle incoming nurse line calls, document patient interactions, answer basic patient inquiries, and escalate clinical concerns when appropriate. • Process prescription prior authorizations and coordinate with insurance companies regarding medication approvals. • Assist with prescription preloading in the prescribing software. • Support basic chart preparation by copying and updating previous patient notes. • Update and maintain patient records within the EHR system. • Perform other administrative and clerical support tasks as needed. • Assist with patient follow-ups and support daily office workflow management. • Maintain accurate documentation and ensure compliance with clinic procedures. • Coordinate with providers and staff to support daily clinical operations.

• Own and manage the CEO's calendar, schedule, and priorities • Handle inbox management with a zero-inbox approach • Draft and manage correspondence, client updates, and follow-ups • Prepare briefing notes and agendas for meetings • Oversee a remote team • Collect, compare, and summarize team performance reports • Act as the gatekeeper and liaison between the CEO and the team • Ensure deadlines, milestones, and deliverables stay on track • Create and implement SOPs, workflows, and organizational systems • Identify inefficiencies and proactively recommend improvements • Bring structure and accountability to a growing organization • Manage travel arrangements and logistics • Handle expenses reporting, contract preparation, and financial admin tasks • Support budget planning and financial coordination • Coordinate event logistics as needed (future growth area)

Role Description The Virtual Acute OB Unit RN provides remote monitoring and digital oversight for laboring mothers, focusing on contractions and fetal heart rate assessment. This role requires close collaboration with the in-person healthcare team to ensure high-quality, patient-centered care. Utilizing critical thinking, evidence-based practices, and clinical decision support, the RN delivers care to a diverse patient population across OSF through advanced technology in various healthcare settings. - Actively communicates with care team members to enhance care quality. - Serves as a patient advocate and provides guidance to fellow healthcare professionals. - Demonstrates service excellence and accountability. - Recognizes the importance of cost-effective, efficient care delivery and its impact on patient access and outcomes. - Provides virtual support to pregnant and postpartum mothers through the OnCall Connect OB department. - Offers comprehensive symptom assessment, patient education, preventative care, acute psychosocial support, and developmentally appropriate care tailored to individual patient needs. Qualifications - Education: Associate degree in nursing - Experience: 5 years L&D Experience or 3 years of L&D Experience + Advanced EFM Course Completion. - Licensure/Certification: RN licensure in IL required before hire, Michigan License required within 6 months of hire. Must successfully complete Electronic Fetal Monitoring (EFM) course when assigned by manager and maintain proof of certification thereafter. - Other Skills/Knowledge: Excellent interpersonal and communication skills. - Solid computer skills, including proficiency with Microsoft software. - Strong analytical and problem-solving skills, with the ability to be detail oriented. Benefits - Comprehensive and market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings. - Pay range for this position is $34.25 - $51.13/hour. Actual pay is based on years of licensure. - This is an Hourly position. Company Description OSF HealthCare is an Equal Opportunity Employer.