Neolytix

Role Description - Greet patients and caregivers professionally via phone, email, and virtual platforms. - Collect accurate patient demographic information, medical history, and contact details. - Prepare and process patient admission and discharge documentation. - Enter patient information into Electronic Health Records (EHR) and practice management systems. - Maintain accurate and complete patient records in compliance with HIPAA regulations. - Verify patient identity and update existing patient profiles as needed. - Verify insurance coverage and eligibility for services prior to appointments. - Obtain pre-authorizations and referrals as required by insurance plans. - Communicate patient financial responsibilities including copays, deductibles, and coinsurance. - Process insurance information and ensure accurate billing documentation. - Coordinate with insurance companies to resolve coverage questions and discrepancies. - Stay updated on various insurance plans, policies, and procedures. - Schedule patient appointments based on provider availability and patient needs. - Send appointment reminders and confirmations via phone, email, or SMS. - Reschedule and cancel appointments as requested while maintaining optimal provider schedules. - Coordinate with clinical staff to ensure smooth patient flow and minimize wait times. - Manage appointment waitlists and fill cancellations efficiently. Benefits - Additional leave - Company Christmas gift - Health insurance - Opportunities for promotion - Paid training - Pay raise - Promotion to permanent employee - Work from home Pay Php20,000.00 - Php35,000.00 per month Application Question(s) - Current/ Last Salary - Expected Salary Work Location: Remote

• Join social media groups and professional networks and interact with potential candidates • Advertise open positions to external networks • Ask for referrals from current employees, acquaintances and industry professionals • Maintain organized databases with candidates’ data • Attend job fairs and organize career events • Keep in touch with past applicants • Use Boolean search to look for qualified candidates for hard-to-fill roles • Conduct benchmark research on compensation and benefits for various positions and seniority levels • Measure source of hire and time-to-fill for each role • Research and recommend new sourcing tools and techniques • Build a scalable process to learn and consult with clients on their hiring requirement • Build hiring requirement based on your recruitment experience and client requirements • Screen and interview profiles/ candidates • Contact applicants, be proactive in providing a hiring status to applicants and work to build a stellar reputation for hiring services • Report performance on hiring for clients on a weekly basis • Report overall hiring performance across all clients to management on a weekly and monthly basis • Participate in Client meetings and business reviews • Support internal Neolytix teams to drive cross sell for RPO in other healthcare accounts • Create content, promotions to help in cross selling and promoting RPO sub services from Neolytix.

Role Description Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic. - Prepares and assembles medical record documentation/charts for physician. - Ensures medical record compliance by self-documentation attestation. - Updates patient history, physical exam, and other pertinent health information in the patient. - Prepares and sends all documentation to the physician for review and approval via authentication of detailed data entry and facility-specific procedures. - Monitors the duration of basic lab results and screening procedures. - Complies with hospital and medical facility policies, including those relating to HIPAA and the Joint Commission. - Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. - Demonstrate understanding necessary to assess, review, and apply criteria. Qualifications - Virtual Assistant: 6 months (Required) - English (Required) Benefits - Complimentary Medical Coverage - Work with diverse team members across countries & cultures - Participate in Clubs based on your hobbies and share your passion with like-minded enthusiasts Company Description Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. - We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. - 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!

• Prepares and assembles medical record documentation/charts for physician • Ensures medical record compliance by self-documentation attestation • Updates patient history, physical exam, and other pertinent health information in the patient • Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures • Monitors the duration of basic lab results and screening procedures • Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission • Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned • Demonstrate understanding necessary to assess, review and apply criteria

• Configure Salesforce Service Cloud: page layouts, record types, Lightning pages, and dynamic forms • Build case management workflows: case queues, assignment rules, escalation rules, auto-response templates, and milestones • Design screen flows that guide clinical staff through multi-step tasks (prior authorizations, patient referrals, medication refill escalations) with minimal training • Create real-time dashboards and reports: open cases by status, VA workload, resolution times, escalation frequency • Configure omni-channel routing for phone, email, portal, and SMS case intake • Support integration with Dialpad (CTI), Tebra (EHR), Answer Connect, and other clinic systems as the platform matures • Build knowledge base articles within Salesforce for staff SOPs and payer-specific instructions

• Design and architect growth programs for healthcare organizations • Collaborate with Neolytix leadership to implement strategies and frameworks • Guide teams through program execution

• Build and configure page layouts, record types, and Lightning pages in Salesforce Service Cloud • Create case management workflows: case creation from inbound channels, assignment rules, escalation rules, and auto-response templates • Design screen flows for guided task completion (e.g., prior authorization workflow, patient referral workflow, medication refill escalation) • Build dashboards and reports for real-time visibility: open cases by status, average resolution time, VA workload distribution, escalation frequency • Configure case queues and routing rules so cases route to the right VA or escalate to the physician automatically • Attend and contribute to integrator kickoff meeting (May 5) with requirements and configuration recommendations • Support integration touchpoints: Dialpad CTI connector for Salesforce, Answer Connect call data ingestion, Tebra patient data sync • Build patient-facing case submission workflows (portal or form-based) • Configure omni-channel routing for multi-channel case intake (phone, email, portal, SMS) • Create knowledge base articles within Salesforce for VA reference (SOPs, payer-specific instructions, medication lists) • Refine automation based on operational data: auto-close rules, SLA enforcement, performance-based routing • Support Health Cloud migration if client moves from Service Cloud to Health Cloud data model • Build workflows for remote patient monitoring, substance abuse treatment compliance tracking, and multi-provider scheduling

• Analyzing systems, processes, and data to recommend improvements • Ensuring IT solutions meet organisational needs • Serving as the conduit between stakeholders and software development teams • Collaborating with subject matter experts for IT solutions

• Provide strategic and operational leadership over all provider credentialing, re-credentialing, and payer enrollment functions. • Develop and execute the strategic vision for credentialing and enrollment service delivery. • Serve as the senior point of escalation for client concerns. • Lead client onboarding, including discovery of payer mix and provider roster assessment. • Oversee the end-to-end credentialing lifecycle. • Ensure compliance with NCQA, URAC, CMS, Joint Commission, and state-specific standards. • Direct all payer enrollment, re-enrollment, and revalidation activities. • Recruit, train, mentor, and manage a team of credentialing specialists.

• Greet patients and caregivers professionally via phone, email, and virtual platforms • Collect accurate patient demographic information • Prepare and process patient admission and discharge documentation • Verify insurance coverage and eligibility for services • Schedule patient appointments and coordinate with clinical staff