Role Description Support Engineers at Span lead complex implementations with our customers where the stakes are high and the path forward isn't always clear. You will embed with engineering leaders at top-tier organizations to understand their unique challenges, map their workflows, and deliver solutions that create measurable impact on their developer productivity and organizational clarity. You will work at the intersection of product, engineering, and customer success - building full-stack solutions, shaping integrations, and ensuring our platform creates real value in production environments. You will be the voice of the customer internally, translating field learnings into product improvements and reusable patterns that benefit our entire customer base. Success in this role means owning customer outcomes from first conversation to stable production adoption. You will balance speed with quality, technical depth with strategic thinking, and hands-on building with cross-functional leadership. In This Role You'll - Own technical delivery across multiple customer deployments from initial prototype to production scale, embedding with customer teams to understand their workflows and build full-stack solutions that solve their specific problems. - Scope work, make pragmatic trade-offs between speed and quality, and write production-grade code across our TypeScript, Python, and data pipeline stack when delivery depends on it. - Translate customer feedback into product requirements and create reusable patterns that help the team scale, influencing roadmap priorities based on real-world deployment learnings. You might thrive in this role if you - Bring 3+ years of engineering experience building full-stack products or complex integrations in fast-moving environments, with production-quality code in TypeScript/JavaScript and Python. - Have worked with data pipelines, ETL processes, and have integrated Large Language Models into products or workflows. - Thrive in ambiguous situations, communicate clearly with technical and non-technical stakeholders, and demonstrate ownership over customer outcomes with strong follow-through. - Have outstanding communication skills in English, both written and verbal, enabling you to collaborate effectively with US-based customers and internal teams. About our Stack - TypeScript, NestJS, React, Postgres, Redis - Airbyte, Dagster, Python, Kafka - AWS, K8S, FluxCD

Role Description We are seeking detail-oriented and customer-focused individuals to join our team as Remote Travel Planners. In this role, you will assist with researching travel options, coordinating reservations, communicating with suppliers, and helping ensure travel arrangements are accurate and organized. This position is performed remotely using online tools and communication platforms. Key Responsibilities - Research travel options based on client requests and preferences - Assist with coordinating reservations for accommodations, cruises, tours, transportation, and vacation packages - Communicate with travel suppliers regarding availability, reservation details, and travel information - Provide general destination and travel-related information to clients - Respond to inquiries through email, phone, and online communication platforms - Maintain accurate records and documentation related to travel arrangements - Follow established company procedures and service standards Qualifications - Strong communication and customer service skills - Excellent organizational and time-management abilities - Attention to detail and accuracy when handling information - Comfortable using computers, web-based platforms, and online communication tools - Reliable internet access and ability to work in a remote environment - Must be at least 18 years of age and authorized to work in your location - Previous customer service, administrative, hospitality, or travel-related experience is helpful but not required Benefits - Remote work environment - Training and onboarding support - Access to travel industry resources and supplier networks - Ongoing professional development opportunities - Flexible scheduling options based on business needs

• Stand up and own the monitoring platform, utilizing Query Store across databases, wait-statistics, file-I/O baselines, system health custom Extended Events sessions, and the performance dashboard • Define and continuously tune alerting against established baselines to ensure alarms are trusted and acted upon • Lead incident triage across the database estate • Own the post-incident root-cause review process to drive issues to permanent resolution • Author and maintain operational runbooks and establish a reliable on-call response practice • Diagnose and remediate top resource-consuming and lock-holding queries using Query Store, procedure stats, and execution plan analysis • Identify and resolve CPU pressure, Tempdb contention, memory-grant waits, and I/O bottlenecks via wait statistics and DMVs • Refactor and harden high-impact stored procedures and queries to improve concurrency and reduce contention • Own the index strategy, including usage analysis, fragmentation maintenance standards, and the disciplined evaluation of missing-index recommendations • Own core production operations, including backups, recovery, patching, high availability, capacity planning, and the security baseline • Coordinate broader database initiatives across engineering and reporting teams, reporting status and risk directly to the CIO

Role Description Hyland is looking for a skilled and collaborative Solution Engineer to join our team. In this role, you will be responsible for delivering professional solutions to business stakeholders by translating business process requirements into technical solutions through design, implementation, testing, and training. You will partner closely with key stakeholders to understand business needs and ensure the solutions you build are performant, secure, and well-documented. If you thrive at the intersection of business and technology and enjoy turning complex requirements into impactful solutions, we'd love to hear from you. Your Role Responsibilities? Here's What You'll Do. - Design, prototype, and build business solutions following best practices to meet business needs based on feedback from stakeholders; safeguard the security, integrity, and confidentiality of internal systems and data by following company security protocols. - Test business solutions and ensure performance is as designed; identify and resolve any issues to ensure a high-quality delivery. - Document solutions to allow the support team to effectively assist business customers and ensure easy ongoing maintenance; transition key information to the support team. - Perform business analysis to assist in gathering information about business processes and customer needs from key stakeholders; compose documentation and presentations of business analysis and solution requirements for validation and approval. - Develop a plan for migration of business solutions into environments and support stakeholders throughout the migration process with minimal guidance. - Compose training materials and conduct training sessions for end users with minimal guidance; identify enhancements and processes to evolve product and/or solution functionality. Qualifications - Bachelor's degree or equivalent experience; proven experience configuring and implementing technical solutions; experience with assigned business applications. - Good oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; good collaboration skills applied successfully within a team as well as across other areas. - Good problem-solving, critical thinking, and analytical skills; adept at investigating situations and asking probing questions to obtain quality information and surface relevant insights. - Good knowledge of relational databases such as Microsoft SQL Server; good knowledge of object-oriented programming languages such as C#, Apex, or Python; good knowledge of business analysis and documenting functional requirements. - Demonstrated ability to manage project scope, timelines, and customer expectations; ability to effectively manage a consistent customer-oriented project workload; up to 5% travel time required. Requirements - Microsoft SQL Server - C# / Apex / Python - Business Analysis & Documentation Tools - Solution Design & Prototyping Tools Benefits - Experience with business process analysis and documenting functional requirements in complex enterprise environments; familiarity with solution design methodologies and best practices. - Familiarity with migration planning and deployment processes; experience supporting stakeholders through system transitions with minimal disruption. - Experience developing and delivering end-user training materials and sessions; ability to communicate technical concepts clearly and effectively to non-technical audiences. - Experience working with cross-functional teams and managing multiple concurrent customer-oriented projects in a fast-paced environment. - Cloud platform knowledge (AWS, Azure, or GCP); experience with additional object-oriented programming languages or enterprise application frameworks.