• Collaborates with key PVH stakeholders to develop, coordinate, and execute service strategies to achieve short- and long-term business objectives within assigned area as it relates to service activities and program • Drive execution of key initiatives to achieve Vascular Area level goals • Provide direction and leadership to clinical employees in assigned area, including hiring development and retention of talent • Maximize area personnel performance by developing and motivating Service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise • Lead all area and district clinical support related activities and programs to efficiently optimize resources, deliver customer value, and deliver exceptional clinical guidance • Identify service opportunities with analytics and/or clinical specialist field visits • Address service opportunities through coaching or the development of specific measurable projects • Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives • Partner with National Service Director, Area Sales Directors and Vascular DMs to achieve business objectives and revenue goals

• Ensure the delivery of high-quality IT services, adhering to agreed-upon Service Level Agreements (SLAs) and operational standards • Proactively monitor service performance and identify areas for improvement, utilizing metrics, KPIs, and SLAs • Develop and implement incident and problem management processes to ensure timely resolution of technology issues • Coordinate and lead incident response and troubleshooting efforts to minimize platform downtime and impact on business operations • Conduct root cause analysis and implement corrective actions to prevent recurrence of incidents and problems • Manage and coordinate maintenance activities, including software updates, patches, and upgrades, in adherence to maintenance windows and change management processes • Serve as a primary point of contact for service-related communications, fostering strong collaboration between internal teams, clients, and third-party vendors • Ensure clear and consistent communication regarding service performance, incidents, and planned changes • Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal technology teams • Prepare and present regular reports on service performance, key metrics, and improvement initiatives • Provide mentoring and coaching to Technology Operations Specialists, supporting their professional development and ensuring they have the resources and guidance needed to excel in their roles • Ensure compliance with client cybersecurity and information security rules, understanding and navigating their processes • Manage relationships with on-account technology vendors and service providers, ensuring adherence to service-level agreements (SLAs) and contractual obligations.

Role Description The Regional Performance Manager (RPM) is an account management position responsible for providing ongoing support to a defined group of Major Accounts throughout a region. Primary responsibilities include: - Ensuring customer satisfaction and understanding of the Impel value proposition. - Driving revenue growth within their current book of business. - Maintaining revenue retention of dealer clients. - Growing assigned revenue streams from dealer clients. - Managing store-level client communications and training activities. - Coordinating with the National Performance Management Team to meet corporate goals. - Ensuring effective client utilization of Impel products and services. - Achieving retention and growth of revenue through programmatic actions. - Monitoring assigned Dealer platform results and establishing corrective actions. - Consistently achieving agreed-upon activity levels. - Leveraging SalesForce CRM for process management and revenue tracking. - Assisting with the development of customer stories and case studies. - Continuously advancing knowledge of Impel solutions. - Representing the current functions of the Impel Platform. - Demonstrating the values of Impel in everyday interactions. - Performing other duties as required. Qualifications - Bachelor’s degree. - Certification in Google Analytics; or a combination of education and work experience. - Preferred: Knowledge of retail businesses and/or digital marketing. - Consultative sales skills. - Advanced client service skills. - A positive attitude and highly motivated with a passion to win as part of a team. - Proficiency in Google and SalesForce. - Ability to achieve productivity goals, including completion of 40+ activities per day and 2+ meetings daily. - Desire to work with auto dealers and their management team daily. Company Description

• Lead Mentor’s Transcend program execution, aligning all business functions to global timelines, design, and deployment strategy • Drive cross functional participation in solution confirmation, ensuring alignment across Commercial, Finance, Supply Chain, Manufacturing, and Customer Service, Deliver, Planning and other functions • Serve as the primary Mentor business representative, providing guidance on enterprise process requirements and resolving cross functional design decisions • Lead enterprise change impact assessment and business readiness planning across all workstreams • Represent Mentor in system demos and design reviews, providing structured, strategic feedback across the ERP ecosystem • Oversee data readiness across customer, product, contract, and financial domains, including cleansing, validation, and migration preparedness • Define and govern end to end test scenarios to support integrated business process validation, including complex Mentor use cases • Lead enterprise validation activities through integrated testing and business simulations • Assess and communicate solution impacts to business performance, customer experience, and operational continuity • Ensure SOPs, process documentation, and training are developed, aligned, and completed prior to deployment • Provide leadership for cutover planning, deployment execution, post go live stabilization, and issue resolution • Identify and manage Mentor specific project needs, ensuring execution, accountability, and alignment across all workstreams