• Lead Mentor’s Transcend program execution, aligning all business functions to global timelines, design, and deployment strategy • Drive cross functional participation in solution confirmation, ensuring alignment across Commercial, Finance, Supply Chain, Manufacturing, and Customer Service, Deliver, Planning and other functions • Serve as the primary Mentor business representative, providing guidance on enterprise process requirements and resolving cross functional design decisions • Lead enterprise change impact assessment and business readiness planning across all workstreams • Represent Mentor in system demos and design reviews, providing structured, strategic feedback across the ERP ecosystem • Oversee data readiness across customer, product, contract, and financial domains, including cleansing, validation, and migration preparedness • Define and govern end to end test scenarios to support integrated business process validation, including complex Mentor use cases • Lead enterprise validation activities through integrated testing and business simulations • Assess and communicate solution impacts to business performance, customer experience, and operational continuity • Ensure SOPs, process documentation, and training are developed, aligned, and completed prior to deployment • Provide leadership for cutover planning, deployment execution, post go live stabilization, and issue resolution • Identify and manage Mentor specific project needs, ensuring execution, accountability, and alignment across all workstreams

• The Associate SAM leads and oversees our country operations teams ensuring that our client commitments are delivered timely and according to project scope and processes. • Interaction with the project manager, clinical lead, regulatory and contract and budget solution advisors, and country regulatory specialists. • Participation in pre-award and big defense meeting activities providing start-up expertise input for the project strategy. • Develop the site activation delivery strategy according to project scope and specifics. • Oversee the execution of global site activation strategy. • Communication with client, project team members, and local regulatory specialists on study sites status, activation projections, risks, and opportunities.

Role Description We are seeking a versatile and highly skilled Payment Training Manager to join our dynamic Payment Integrity team. This critical role translates Quality Control (QC) feedback and concept development insights into actionable high-impact training programs for our medical audit team to drive accuracy and reduce variance. The ideal candidate is self-motivated, thrives in a remote and fast-paced environment, and is committed to precision, compliance, productivity, and continuous learning within a high-growth organization. What You'll Do: - Translate complex clinical and coding audit concepts into structured training modules. - Partner with QC Analyst to isolate systemic auditor knowledge gaps. - Convert QC error trends into targeted, remedial education updates. - Work with Concept Developers to build training for new audit ideas. - Conduct live virtual training sessions and workshops for auditing staff. - Measure training impact by tracking post-education QC accuracy scores. - Build interactive training materials for both onboarding and continuous learning. - Provide clear, constructive, and actionable feedback to auditors to improve quality, productivity, and decision-making accuracy. - Drive adoption and effective utilization of Cohere Validate, the internal audit support tool, while providing actionable feedback and enhancement recommendations to improve functionality and audit efficiency. - Demonstrate flexibility in using integrated audit technologies, including Encoder, Grouper, and Pricer tools within the internal auditing platform. - Stay ahead of industry trends, coding changes, and payment policy updates to maintain expert-level knowledge. - Adhere to HIPAA and company policies to ensure data privacy, security, and regulatory compliance. Qualifications - 8+ years of overall experience in medical coding, claims auditing, payment integrity, or healthcare reimbursement. - Expert knowledge of CPT, HCPCS, ICD-10-CM, modifiers, medical necessity, and reimbursement methodologies. - Deep understanding of outpatient claims coding and auditing for Commercial, Marketplace, Medicare, and Medicaid lines of business. - Hands-on experience reviewing programs such as HCD, DME, SNF, HH, E&M, Surgery, ASC, Observation, ER, and Infusion claims. - Excellent written and verbal English communication skills with ability to deliver clear feedback and training. - Proficiency in instructional design tools i.e., PowerPoint, Google Slides. - Self-motivated and able to work independently in a remote environment while maintaining high performance. - Strong time management, organization, and attention to detail. - Commitment to collaboration, coaching, continuous learning, and process improvement. - Possess CCS (Certified Coding Specialist) credentials. Requirements - Nice-to-haves: - RHIA or RHIT credential. - Experience using CMS NCDs/LCDs, payer bulletins, and clinical criteria guidelines. - Prior training and education experience. - Experience in a high-growth environment with ability to adapt quickly. - Familiarity working with diverse, global teams. - Strong computer skills and experience working in Mac environments. - Experience with reporting tools, dashboards, and data-driven quality improvement initiatives. Benefits - 💻 Fully remote opportunity with about 5% travel - 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program - 📈 401K retirement plan with company match; flexible spending and health savings account - 🏝️ Flex Time Off + company holidays - 👶 Up to 14 weeks of paid parental leave - 🐶 Pet insurance Interview Process - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview - *Subject to change

• Participate in the systems support needed on key projects and provide data-driven recommendations to leadership • Lead or assist in the execution and implementation of various Revenue Management initiatives, partnering with cross functional departments • Manage and oversee the CRS/RMS monthly cutover for new properties. Ensure successful implementation along with issue resolution. • Work with vendors to define requirements to develop product enhancements from ideation to production. • Provide Revenue Management perspective and leadership, when configuring and connecting new integrations • Work with vendors to define, implement, test, and ensure the successful operation of systems and data feeds • Prioritize and approve designs for integrations among Hyatt PrO (RMS), PMS, CRS, and S&C systems.