• Perform full-lifecycle software engineering functions on the ServiceNow platform. • Work independently to achieve day-to-day objectives. • Develop technical solutions requiring collaboration with internal experts. • Configure, customize, and maintain core IT Service Management modules. • Maintain CMDB health and accuracy. • Support implementation and roadmap of advanced platform features. • Communicate effectively with internal and client project team members. • Collaborate with a diverse workforce within a matrix environment.

• Responsible for the architecture and design of new or enhanced company products and services • Provide consulting and selling support to strategic prospects and accounts • Articulates the Unisys value proposition and architects custom solutions • Shape solutions and lead client engagements • Support the sales cycle through technical expertise and proactive sales activities • Collaborate with SE, CE, CDE & CTO organizations to develop account strategies • Identify, qualify, and nurture new business opportunities • Create pursuit kits to support sales engagements • Develop and deliver Proof of Value (PoV) engagements • Design and implement accelerators to demonstrate value • Own and complete RFP responses and draft Statements of Work (SOWs) • Actively participate in marketing events, webinars, and promote Unisys ESM solutions

• Play a key role in supporting change management projects and solve business problems • Monitor health, usage and overall compliance of ServiceNow and its applications • Assist in building and maintaining internal technical documentation, manuals, policies, and processes • Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits • Coordinate application and platform upgrades • Develop systems integrations and process automation • Configure and maintain SLA, Catalog items and their associated workflows • General support, administration and maintenance of ServiceNow platform and associated applications • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices • Configuration of role-based workspaces • Configuration of AI Skills

• Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients • Guides assigned project team on how to get the most of out self-organization • Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks • Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization • Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment • Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving • Facilitates getting work done without coercion, assigning, or dictating the work • Facilitates discussion, decision making, and conflict resolution • Assisting with internal and external communication, improving transparency, and radiating information • Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog • Providing all support to the team using a servant leadership style whenever possible, and leading by example • Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs • Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment • Understands client needs and matches them to relevant services or products; manages client expectations • Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication). • Plan and coordinate all aspects of technical projects from initiation through deliver • Ensure service delivery success and Client satisfaction through effective project management • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed • Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables • Identify needed resources for projects while defining and assigning major project roles • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope • Assign and monitor work of project team, providing technical and analytical support and direction • Interface with clients on technical matters as needed • Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved • Assist with problem resolution or risk mitigation as needed • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement • Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions • Utilize Ahead systems (Salesforce, financialforce, etc….) to maintain updated project information