• Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients • Guides assigned project team on how to get the most of out self-organization • Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks • Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization • Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment • Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving • Facilitates getting work done without coercion, assigning, or dictating the work • Facilitates discussion, decision making, and conflict resolution • Assisting with internal and external communication, improving transparency, and radiating information • Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog • Providing all support to the team using a servant leadership style whenever possible, and leading by example • Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs • Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment • Understands client needs and matches them to relevant services or products; manages client expectations • Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication). • Plan and coordinate all aspects of technical projects from initiation through deliver • Ensure service delivery success and Client satisfaction through effective project management • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed • Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables • Identify needed resources for projects while defining and assigning major project roles • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope • Assign and monitor work of project team, providing technical and analytical support and direction • Interface with clients on technical matters as needed • Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved • Assist with problem resolution or risk mitigation as needed • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement • Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions • Utilize Ahead systems (Salesforce, financialforce, etc….) to maintain updated project information

• Implementar workflows no módulo IRM/GRC; • Apoiar os processos relacionados à gestão de risco e compliance; • Configurar formulários e fluxos dentro da plataforma; • Desenvolver dashboards e relatórios para acompanhamento de indicadores; • Atuar na sustentação e melhoria contínua das soluções implementadas; • Apoiar na padronização de processos e controles internos; • Trabalhar em conjunto com áreas de negócio para entendimento das demandas e requisitos.

• Provide support and resolve incidents on the ServiceNow platform; • Perform troubleshooting, investigation and error analysis; • Manage users, groups, profiles and roles; • Ensure performance, scalability and security of the environments; • Identify opportunities to improve and optimize existing processes; • Support the maintenance and stability of the platform's applications and modules.

• Desenvolver aplicações na plataforma ServiceNow; • Criar e manter workflows e fluxos automatizados; • Desenvolver APIs e integrações com sistemas internos e terceiros; • Realizar customizações e evoluções na plataforma; • Atuar na correção de incidentes e sustentação de soluções existentes; • Participar da definição e implementação de arquiteturas escaláveis; • Apoiar tecnicamente a equipe em demandas de maior complexidade; • Garantir a qualidade das entregas e da documentação técnica e funcional; • Contribuir para a otimização contínua de processos e serviços.