• Develop applications using App Engine (ServiceNow) • Create and configure workflows and process automations • Develop and maintain forms, tables, and service catalogs • Implement integrations with external systems

• Perform full-lifecycle software engineering functions on the ServiceNow platform. • Work independently to achieve day-to-day objectives. • Develop technical solutions requiring collaboration with internal experts. • Configure, customize, and maintain core IT Service Management modules. • Maintain CMDB health and accuracy. • Support implementation and roadmap of advanced platform features. • Communicate effectively with internal and client project team members. • Collaborate with a diverse workforce within a matrix environment.

• Responsible for the architecture and design of new or enhanced company products and services • Provide consulting and selling support to strategic prospects and accounts • Articulates the Unisys value proposition and architects custom solutions • Shape solutions and lead client engagements • Support the sales cycle through technical expertise and proactive sales activities • Collaborate with SE, CE, CDE & CTO organizations to develop account strategies • Identify, qualify, and nurture new business opportunities • Create pursuit kits to support sales engagements • Develop and deliver Proof of Value (PoV) engagements • Design and implement accelerators to demonstrate value • Own and complete RFP responses and draft Statements of Work (SOWs) • Actively participate in marketing events, webinars, and promote Unisys ESM solutions

• Play a key role in supporting change management projects and solve business problems • Monitor health, usage and overall compliance of ServiceNow and its applications • Assist in building and maintaining internal technical documentation, manuals, policies, and processes • Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits • Coordinate application and platform upgrades • Develop systems integrations and process automation • Configure and maintain SLA, Catalog items and their associated workflows • General support, administration and maintenance of ServiceNow platform and associated applications • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices • Configuration of role-based workspaces • Configuration of AI Skills