Role Description Aretum is seeking a Program Manager responsible for leading the TSA Travel Services Support Program, overseeing program execution, contract deliverables, stakeholder engagement, and compliance with government travel policies and regulations. This role requires strong project management expertise, risk and quality control oversight, and the ability to coordinate cross-functional teams while serving as the primary liaison to government leadership and ensuring operational continuity in a secure environment. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. - Provide Project Management and overall program execution to the TSA Travel Services Support Program. - Develop work products, documents, decision papers, presentations, and memos; provide consultative comments, assessments, and recommended edits when requested. - Leverage the entire Contractor team’s expertise and knowledge where necessary. - Possess at least eight (8) years of recent experience as a task lead directing personnel responsible for TSA Travel Support Services or similar program operations. - Experience in government travel policy, operations, and systems (preferably ConCur). - Direct and coordinate the task-specific actions of other program contract support, ensuring timely submission of all contract deliverables. - Serve as the primary point of contact for the Contracting Officer (CO), Contracting Officer Technical Representative (COTR), and Government Task Manager (GTM). - Develop and maintain key program documentation including the Project Management Plan (PMP), Implementation Plan (IP), Quality Control Plan, Subcontractor Management Plan, Staffing Matrix, and Outgoing Transition Plan. - Conduct and lead weekly progress meetings, ensuring timely distribution of agendas and reports. - Coordinate work schedules to minimize disruption to TSA Travel Support operations and ensure compliance with all governmental policies and regulations. - Apply excellent communication and interpersonal skills for interfacing with government stakeholders and contract team. - Exhibit the ability to manage risk, ensure quality control, and maintain operational continuity as pertains to TSA Travel Support Services. Qualifications - BS Degree and (8) Years of Project Management Experience or equivalent. - Excellent verbal and written communication skills for interfacing with government stakeholders and contract delivery team. - Capability to secure DHS Suitability. - Ability to manage risk, ensure quality control, and maintain operational continuity in a secure environment. Requirements - Travel Policy knowledge and expertise, including understanding of the Federal Travel Regulations, government travel card policy, voucher auditing, etc. - Oversight of charge card program(s) for purchase or travel. - Familiarity with e-learning platforms, development of SOPs, and writing program guidance. - PMP certification. Travel Requirements This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off - Family Leave (Maternity, Paternity) - Short Term & Long-Term Disability - Training & Development

• Serve as the primary contractor point of contact for day-to-day coordination with Government stakeholders • Plan, manage, and track contractor performance across multiple workstreams, ensuring timely delivery of contract deliverables • Develop and maintain contractor project artifacts (e.g., work plans, schedules, risk and issue logs, action item trackers) for Government review and approval • Coordinate internal contractor resources (engineering, architecture, mechanical, logistics) to support Government priorities and timelines • Facilitate meetings (agenda development, minutes, action items) and maintain documentation repositories and status dashboards • Collect and analyze program data (schedule, cost, performance metrics) and provide reports and briefings to support Government oversight • Support facilities assessments and project planning by coordinating site information collection, document reviews, and technical inputs from subject matter experts • Identify risks and constraints; develop mitigation options and recommendations for Government consideration

• Lead onboarding and activation workflows for Connected Health platforms • Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement. • Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success. • Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives. • Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers. • Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement. • Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement. • Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities. • Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.

• Manage multiple, interdependent projects supporting the DNA identity and access management program • Develop and maintain program plans, roadmaps, and governance structures aligned to DNA priorities • Track progress, risks, and dependencies; ensure timely delivery of program outcomes • Provide regular status reporting to stakeholders, highlighting risks, issues, and mitigation plans • Optimize and scale role-based access controls (RBAC) across DNA systems and products • Coordinate and drive access certification processes for in-scope applications • Partner with product and engineering teams to establish clear access ownership and accountability • Enhance program maturity by systematically identifying and addressing excessive or outdated access to reduce overall risk exposure. • Mature and optimize joiner, mover, leaver (JML) processes across DNA platforms to enhance operational efficiency and program effectiveness. • Partner with IT and engineering teams to streamline provisioning workflows • Track and report on access request volumes, cycle times, and service performance • Support implementation of automation and service improvements to reduce manual effort • Support rollout and adoption of MFA and SSO across DNA products and systems • Drive ongoing optimization of authentication processes and controls in coordination with cybersecurity teams to strengthen operational effectiveness. • Improve visibility into privileged and service accounts within DNA environments • Contribute to roadmap planning for incremental identity security enhancements • Coordinate across Product, Engineering, and Cybersecurity, teams to align on access requirements • Facilitate issue resolution and remove blockers impacting program delivery • Ensure consistent communication and alignment across stakeholders