Medtronic logo
Medtronic

Engineering the extraordinary

Customer Success Program Manager – Neuromodulation

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 10,001+Since 1949H1B SponsorCompany SiteLinkedIn

Location

Arizona + 3 moreAll locations: Arizona | California | Colorado | Washington

Posted

9 days ago

Salary

$107.2K - $160.8K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudCyber Security

Job Description

Customer Success Program Manager – Neuromodulation

Medtronic

• Lead onboarding and activation workflows for Connected Health platforms • Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement. • Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success. • Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives. • Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers. • Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement. • Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement. • Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities. • Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.

Job Requirements

  • Bachelor's Degree
  • Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
  • Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows.
  • Strong cross-functional collaboration and project management skills.
  • Experience working closely with commercial field teams and customer-facing stakeholders.
  • Strong communication, organizational, and operational problem-solving abilities.
  • Analytical mindset with the ability to interpret utilization data and translate insights into action.
  • 2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles.
  • Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies.
  • Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows.
  • Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics.
  • Experience supporting commercialization or launch execution for digital health products.

Benefits

  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

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