• Lead onboarding and activation workflows for Connected Health platforms • Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement. • Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success. • Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives. • Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers. • Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement. • Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement. • Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities. • Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.

• Manage multiple, interdependent projects supporting the DNA identity and access management program • Develop and maintain program plans, roadmaps, and governance structures aligned to DNA priorities • Track progress, risks, and dependencies; ensure timely delivery of program outcomes • Provide regular status reporting to stakeholders, highlighting risks, issues, and mitigation plans • Optimize and scale role-based access controls (RBAC) across DNA systems and products • Coordinate and drive access certification processes for in-scope applications • Partner with product and engineering teams to establish clear access ownership and accountability • Enhance program maturity by systematically identifying and addressing excessive or outdated access to reduce overall risk exposure. • Mature and optimize joiner, mover, leaver (JML) processes across DNA platforms to enhance operational efficiency and program effectiveness. • Partner with IT and engineering teams to streamline provisioning workflows • Track and report on access request volumes, cycle times, and service performance • Support implementation of automation and service improvements to reduce manual effort • Support rollout and adoption of MFA and SSO across DNA products and systems • Drive ongoing optimization of authentication processes and controls in coordination with cybersecurity teams to strengthen operational effectiveness. • Improve visibility into privileged and service accounts within DNA environments • Contribute to roadmap planning for incremental identity security enhancements • Coordinate across Product, Engineering, and Cybersecurity, teams to align on access requirements • Facilitate issue resolution and remove blockers impacting program delivery • Ensure consistent communication and alignment across stakeholders

Role Description AMFM Healthcare is seeking a compassionate and experienced Nurse Practitioner to join our interdisciplinary team. This role is essential in providing high-quality psychiatric care to adults and adolescents in our residential treatment program. The Nurse Practitioner will assess, diagnose, and treat clients in collaboration with psychiatrists, therapists, and others. The ideal candidate will have a strong background in psychiatric care, excellent interpersonal skills, and a deep commitment to patient-centered treatment. Key Responsibilities - Conduct initial psychiatric evaluations and ongoing assessments - Collaborate with the Chief Medical Officer and clinical leadership to deliver effective treatment - Develop and manage individualized psychiatric treatment plans - Prescribe and monitor medications, adjusting as needed - Order and interpret diagnostic tests and lab results - Maintain accurate documentation in Electronic Health Records - Coordinate care with nursing, clinical, administrative, and billing teams - Support pre-assessment and approval processes for incoming clients - Participate in quality assurance, program development, and training - Perform other medical and psychiatric duties as assigned Qualifications - Must be 21 years of age or older - Active and current Nurse Practitioner License in the State of Washington at a minimum. Additional licensure in California preferred. - Must be able to practice without supervision. - Master’s Degree in Nursing - Ability to pass federal and state background checks, including Central Registry, Fieldprint, Livescan, and standard screenings Preferred Qualifications - Minimum of 2 years of experience in a psychiatric or behavioral health setting Company Description A Mission for Michael (AMFM Healthcare) was born from a place of personal loss and deep compassion. After the tragic passing of a beloved son due to mental illness, we made it our mission to help others find hope, healing, and lasting recovery. We specialize in residential treatment for severe mental illness, offering a level of care that combines clinical excellence with genuine human connection. Our approach is rooted in evidence-based practices, and our team is composed of passionate professionals committed to transforming lives. At AMFM, you’ll experience more than just a workplace — you’ll find a community. Our nurturing environment, personalized care, and unwavering support make our facilities stand apart from traditional mental health centers. Mission Connection Healthcare is a division of AMFM Healthcare that offers a comprehensive level of mental healthcare for those who need more than traditional, once-a-week therapy. Designed to fit seamlessly into everyday life, our flexible clinical programming is available at times that work for each client’s schedule—either in person or via virtual telehealth. We provide individual, experiential, and group therapy to foster healing through the power of connection and community. Our unique therapeutic model is delivered by licensed therapists and clinicians who specialize in helping clients build the tools necessary to support lasting healing. Mission Connection serves adults with a wide range of mental health challenges, including serious and persistent mental illness (SPMI), mood disorders, and co-occurring conditions. Whether a client needs structured outpatient care or is transitioning from a higher level of treatment, Mission Connection provides a safe, supportive environment where progress is possible and connection is key.

• Manage the client relationship and on time delivery of program objectives. • Oversee the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets. • Act as the primary liaison between the client, business development, and the project team. • Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments. • Negotiates and makes real-time decisions with the client. • Drives compliance to company and project management standards across departments. • Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. • Facilitate routine client facing meetings and attends internal meetings. • Responsible for client project prioritization.