• Spend significant time in the field to identify gaps in our sales skills and performance. • Deliver sales training during onboarding and throughout sellers' development within Alan’s team. • Design impactful training programs across key topics: sales techniques, insurance expertise, legal environment, and product knowledge. • Build training assets in collaboration with internal experts and leadership. • Experiment with engaging formats to maximize sales adoption. • Ensure effective change management as the organization continues to scale (new countries, new products, etc.). • Orchestrate large-scale events for 100+ sales professionals across three countries. • Own our two flagship sales events (Sales Kick-Off and Back to School) that bring together the entire sales organization in France, Belgium, and Spain. • Develop engaging training programs on Alan’s priority business topics.

Role Description We are seeking a driven and commercially minded Sales & Operations Manager to manage inbound commercial opportunities and drive revenue growth for a company specializing in the manufacture and sale of non-slip coating solutions. This is a client-facing role focused on qualifying leads, managing the sales process, and closing deals while maintaining a structured and organized pipeline. Key Responsibilities - Sales (60% of your time) - Qualify inbound commercial leads (taking the qualification baton from our Lead Nurturing team) - Conduct discovery calls with commercial buyers (facility managers, property managers, small business owners) - Build quotes in our CRM and present them on online or phone calls with confidence - Handle objections, close deals, on the call - Maintain a structured follow-up cadence on every qualified lead — no lead drops - Project Management (30% of your time) - Coordinate site assessments with our certified installer network across Australia - Book installation dates with installers and customers; manage scheduling conflicts - Ensure every project moves cleanly from "quote accepted" → "site assessment" → "installation booked" → "installation complete" → "invoice paid" - Be the single point of contact for the customer throughout the project lifecycle - Resolve issues between customer and installer when they arise; escalate to leadership only when needed - Installer Network Liaison (10% of your time) - Maintain relationships with our certified installer network (current installers across major AU cities) - Identify gaps in installer coverage and flag to leadership - Quality-check installer performance via customer feedback post-install - Onboarding support for new installers as the network grows Qualifications - Minimum 2 years closing experience in B2B or high-ticket B2C sales — you must demonstrate that you have CLOSED deals, not just qualified or set appointments - Proven track record in deals at $3k – $20k USD ticket sizes - Comfortable on online and phone calls with Australian business buyers — clear English, confident accent, professional presentation - Has owned a personal sales quota in a previous role (not team-shared) - Experience with project coordination or operations alongside sales (logistics, scheduling, multi-party coordination) Requirements - Technical Skills (Non-negotiable) - CRM mastery — Zoho CRM preferred; HubSpot or Salesforce experience accepted. We will assess your CRM competence in the interview. - AI-forward mindset — actively uses ChatGPT, Claude, or similar in daily work. Can articulate specific examples of how you've used AI to improve your sales or admin workflow. - Comfortable in adopting new technologies - Self-sufficient with troubleshooting tools — does not need IT handholding - Soft Skills - High accountability — you do what you say you'll do, when you said you'd do it - Strong written communication — can summarize a complex project status in 3 bullet points - Resourceful — when blocked, finds a way forward rather than waiting for direction - Comfortable challenging the status quo respectfully - Direct communicator — Australian-style frankness (no fluff, no flattery) Nice-to-Haves - Experience in construction, trades, flooring, or building products industries - Has built or led a small sales team previously (this role will grow into team leadership) - Familiarity with quoting software, invoicing tools, or basic ERP systems Screening Process - Stage 1: initial recruiter interview + recordings + video + written response review - Stage 2: 30-minute interview with the Founder - Stage 3: Second interview with the Co-Founder & Sales Director + offer - Stage 4: Paid trial task — handle a real (or simulated) qualified lead end-to-end over 5 working days, including site assessment coordination. Paid at hourly equivalent of advertised base salary. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Support the sales organization, including the Inside Sales Manager and Account Executive team • Provide daily operational support to Inside Sales Account Managers • Enter and maintain accurate customer, opportunity, and order data in RADAR • Build and prepare sales quotes based on approved pricing, terms, and product configurations • Request pricing from internal stakeholders and vendors as needed • Track pricing approvals and ensure quotes reflect the most current and accurate information • Coordinate with Sales, Finance, and other internal teams to resolve pricing or data discrepancies • Review quotes for completeness and accuracy prior to delivery to customers • Maintain organized records of quotes, pricing requests, and approvals • Assist with process improvements related to quoting, pricing, and data accuracy • Support a dedicated customer account list aligned with an Account Team • Interpret information from various sources to support strategic decisions regarding product sourcing, product configurations, and basic competitive pricing analysis • Present Red River’s core capabilities via phone or e-mail communication. • Other business duties as assigned

• Empower client-facing teams with the tools, training, and insights they need to create meaningful impact. • Lead the development, coordination, and rollout of enablement programs for new products and strategic initiatives. • Create, refine, and manage sales playbooks, presentations, SOPs, job aids, Confluence resources, and other collateral that support client-facing teams. • Design and coordinate foundational training, ongoing upskilling initiatives, and certification programs. • Identify and surface the right tools, resources, and collateral at the right time. • Conduct market research, gather stakeholder and customer feedback, and regularly observe team interactions to understand challenges, opportunities, and emerging needs. • Contribute to the Sales Enablement roadmap, evaluate program effectiveness, and implement initiatives that increase productivity, efficiency, and overall effectiveness.