Red River Technology

• Proactive planning and policy setting with a knack for analyzing vulnerabilities, devising creative solutions to protect systems and data from threats • Demonstrated capability and experience in thinking one step ahead with the ability to anticipate risk and vulnerabilities. • Calming influence with experienced, fact-based advice and decisions that inspires team and client confidence during cyberattack and incident response. • A deep knowledge of cybersecurity practices, tools and technologies required to lead, mentor, and guide a team of security professionals, providers, and client team members through network security, encryption methods and incident response. • Collaborate with clients to understand their security requirements and design tailored security solutions, including firewall configurations, intrusion detection and prevention systems, endpoint protection, and more • Oversee the deployment and configuration of security solutions, ensuring they meet client objectives and adhere to industry best practices • Lead the incident response team in identifying and mitigating security incidents and breaches. • Develop and execute incident response plans to minimize impact and prevent reoccurrence • Implement and manage security information and event management (SIEM) systems to monitor and analyze security events. • Collaborate with clients to develop security policies, procedures, and best practices to enhance overall security posture. • Oversee vulnerability assessments and penetration testing activities. Work with clients to remediate vulnerabilities and improve security defenses. • Ensure that clients' security environments meet relevant compliance requirements and industry standards. Assist in audits and compliance assessments • Maintain strong client relationships, providing regular updates, status reports, and addressing security concerns and inquiries • Provide leadership, coaching, and mentorship to product, system and tool engineers.

• Administer identity, access management, authentication, and governance platforms. • Manage user lifecycle automation, provisioning, deprovisioning, and access controls. • Administer Microsoft Entra ID, Active Directory, Microsoft 365, and related services. • Support administration, integration, lifecycle management, and operational reliability of enterprise business applications and associated infrastructure platforms. • Administer privileged access and credential management solutions. • Develop automation solutions using PowerShell, Power Automate, and related technologies. • Support compliance, security, audit, and governance requirements. • Serve as a Tier III escalation resource and participate in infrastructure and application modernization initiatives. • Maintain system documentation, standards, and operational procedures. • Collaborate with Infrastructure, Security, HR, and Business Operations teams to improve efficiency and reliability.

• Own and execute end-to-end post-sale order management for customer and vendor transactions from entry through fulfillment with minimal oversight • Support pre-sales activities by partnering with Sales to build accurate orders and provide guidance on order best practices prior to submission • Proactively review, structure, and validate internal sales orders in alignment with approved quotes and complex deal constructs • Partner closely with pre-sales, Account Executives, and Sales Operations to shape order strategy upstream and ensure clean order builds prior to submission • Generate, submit, and strategically manage purchase orders to vendors, optimizing for accuracy, timing, and business impact • Provide advanced monitoring of the order lifecycle, anticipating risks and driving timely, accurate delivery outcomes • Maintain comprehensive visibility into order status and independently resolve delays, discrepancies, or fulfillment risks • Provide Sales and Sales Operations with timely, accurate updates on order status, risks, and trends • Collaborate cross-functionally with accounting to ensure alignment across accounts receivable and accounts payable processes • Conduct detailed investigation and analysis of cost incurred and forecasting across all orders, not limited to assigned workload • Perform monthly inventory reviews in partnership with accounting to ensure accuracy and financial alignment • Analyze shipment, delivery, and contract variables to forecast invoicing timelines and identify potential revenue impacts • Lead complex RMA processes with customers and vendors, ensuring efficient resolution and strong customer experience • Partner strategically with warehouse and logistics teams to optimize shipment execution and manage aged inventory disposition • Serve as a primary point of contact and resource for other Order Managers, providing guidance on process and issue resolution • Maintain strong availability and responsiveness to support the broader Order Management team as needed • Provide an additional layer of oversight by auditing orders for accuracy and monitoring invoice timeliness to reinforce team accountability • Lead and facilitate training on designated business operations topics (e.g., RMA, forecasting, cost-incurred analysis) • Participate in recurring leadership and cross-functional meetings to provide operational insight and recommendations • Leverage deep business acumen to maximize Red River’s buying power • Identify, prioritize, and drive continuous improvement initiatives across supply chain and order management processes, including manager-directed process cleanup efforts • Take a proactive, process-focused approach by anticipating needs, solving problems, and staying closely aligned with business operations • Execute assigned order workload in full compliance with established processes and quality standards • Communicate professionally and effectively with both internal and external stakeholders • Maintain and continuously enhance documentation to ensure compliance with company policy, contractual obligations, and governmental regulations • Ensure adherence to ISO 9001, Supply Chain Manual, and Supply Chain Risk Management procedures while identifying areas for improvement • Perform other business duties as assigned

• Design, implement, and support complex enterprise LAN and WAN solutions • Lead SD-WAN deployments including controller/orchestrator onboarding, zero-touch provisioning (ZTP), policy development, traffic segmentation, and QoS configuration • Design and deploy SD-Access or equivalent campus fabric solutions • Execute WAN circuit migrations and cutovers • Design and implement SD-Branch solutions • Support, troubleshoot, install, and configure complex enterprise routing, switching, and SDN infrastructure • Assess, document, and report on enterprise networks to drive LAN/WAN modernization • Maintain industry certifications as required to retain strategic OEM partnerships • Review and approve new opportunity statements of work (SOWs) and level of effort (LOE) estimates related to the growth of our Modern Infrastructure practice

Role Description The Red Hat Consulting team is looking for an RHEL and Ansible Infrastructure Architect with deep expertise in Red Hat Enterprise Linux (RHEL), Red Hat Ansible Automation Platform, and enterprise infrastructure technologies. In this role, you will act as a trusted technical leader across both pre-sales and delivery, helping customers define and implement their infrastructure modernization journey. You will engage early in the sales cycle to understand customer needs, shape solutions, and support proposals. During delivery, you will lead the architecture and implementation of RHEL and Ansible-based solutions, ensuring alignment with business and IT strategies. By leveraging Red Hat Enterprise Linux, Ansible Automation Platform, hybrid cloud, and automation practices, you will help customers standardize operations, improve security and compliance, optimize infrastructure management, and accelerate digital transformation initiatives. What you will do: - Engage in pre-sales activities, including customer discovery sessions, workshops, and solution design - Partner with Sales and Account teams to shape opportunities, define scope, and build compelling technical proposals - Support RFP/RFI responses and present solutions to technical and executive stakeholders - Assess customer infrastructure environments and propose optimized architectures - Design and implement enterprise solutions based on Red Hat Enterprise Linux and Ansible Automation Platform - Lead infrastructure modernization and automation initiatives across datacenter and hybrid cloud environments - Develop automation solutions for system administration, configuration management, patch management, compliance, and operational processes - Provide technical leadership during delivery, ensuring alignment with architectural best practices - Act as a trusted advisor to customers and partners, helping define infrastructure and automation roadmaps - Collaborate with Product Engineering, Consulting, and Support teams to deliver high-quality solutions - Drive adoption of automation, Infrastructure as Code (IaC), and modern IT operations practices - Contribute to internal knowledge sharing, reusable assets, and best practices Qualifications - 8+ years of experience in enterprise infrastructure, consulting, systems engineering, or platform architecture roles - Proven experience in pre-sales or customer-facing roles, supporting complex solution sales cycles - Strong expertise in Red Hat Enterprise Linux (RHEL) - Hands-on experience with Red Hat Ansible Automation Platform and enterprise automation initiatives - Experience managing and designing large-scale Linux environments - Solid understanding of enterprise infrastructure, including compute, storage, networking, security, and virtualization technologies - Experience with automation tools and Infrastructure as Code (IaC) practices, including Ansible and Terraform - Familiarity with hybrid cloud environments and infrastructure modernization programs - Strong communication and presentation skills, including executive-level storytelling - Ability to translate business needs into technical solutions and architectures - Fluent in English (written and verbal) - Red Hat certifications such as RHCSA, RHCE, or Red Hat Certified Specialist in Ansible Automation are a plus Company Description Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

• Provide architectural guidance for customers across the Red River product portfolio • Identify customer’s business outcomes and propose technology solutions • Engage as the primary client technical resource on sales engagements • Achieve and maintain OEM certifications in their area of expertise • Validate the best solution to address customer requirements • Assist with the technical interview process for Solution Engineering candidates

Role Description The German Red Hat Services team is looking for a Cloud Consultant to join us in Germany. In this role, you will work hands-on as a subject matter expert in Red Hat’s infrastructure and cloud technology with our clients. - Implement automated, containerized cloud application platform solutions with a focus on infrastructure concerns including networking, storage, virtualization, security, logging, monitoring, and high availability and system resilience. - Serve as a subject matter expert, addressing technical, developmental, or strategic IT needs. - Learn new technologies and apply those concepts to customer needs. - Adapt to changing customer requirements and be the trusted advisor. - Manage problem identification, system architecture definition, software specification and design, testing, and deployment of complex open source solutions. - Respond to incidents, escalations, and exceptions in a professional manner. - Deliver quality results both on-site or remote and post-engagement that are on time and within the scope of the assigned project, including project journals, status reports, and other standard documentation. Qualifications - Excellent knowledge of infrastructure technologies on a delivery level. - Experience implementing container technologies in an enterprise setting and with enterprise-wide deployments. - Knowledge of one or more Red Hat’s infrastructure solutions like Red Hat OpenShift Container Platform, Red Hat Enterprise Linux (RHEL) or Ansible Automation Platform. - Good customer-facing skills; ability to present to customers and lead customer interactions. - Understanding of the open source community. - Excellent analytical, problem-solving and planning skills. - Excellent written and verbal language skills in German and English. - German Level C1 and above is mandatory. - Willingness to travel, if needed, across EMEA. - Prior experience working in a consulting role or Red Hat Certifications are a plus. - Willingness to get security cleared is a plus. Company Description Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. - Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. - Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. - We're a leader in open source because of our open and inclusive environment.

• Manage and execute assigned OEM renewal opportunities across hardware, software, and services portfolios leveraging Red River's CRM tool. • Maintain Red River’s CRM and report on a rolling 120-day renewal forecast. • Collaborate closely with OEM partners, Account Teams, and Lifecycle Services teams to identify upcoming renewals and support renewal strategies. • Build and deliver renewal quotes in accordance with OEM pricing programs, contractual requirements, and customer entitlements. • Coordinate with OEM partners to obtain pricing, validate install base information, secure special pricing agreements, and resolve quoting discrepancies. • Register and track OEM special pricing requests and discount programs to support competitive renewal positioning. • Ensure renewal opportunities are accurately documented within company systems and adhere to established forecasting and data quality standards. • Monitor renewal timelines and proactively communicate risks, delays, or escalations to internal stakeholders. • Support strategic renewal planning by providing install base insights, renewal status updates, and OEM program guidance. • Serve as a subject matter expert on OEM renewal processes, licensing programs, maintenance contracts, and quoting procedures. • Partner with internal teams to improve renewal workflows, forecasting accuracy, operational efficiency, and reporting capabilities. • Assist the broader renewals team with quote requests, OEM engagement, and renewal-related operational activities as needed.

• Serve as Tier III escalation point for complex Unified Communications and collaboration-related incidents • Troubleshoot Microsoft Teams Phone (Direct Routing, Operator Connect) • Support Cisco Webex Dedicated Instance (DI), Multi-Tenant (MT), and UCMC-G environments • Support Cisco CUCM, CUC, UCCX, and Expressway / MRA • Perform advanced SIP troubleshooting including CDR review, call flow tracing, and packet captures • Own high-priority incidents through full lifecycle technical resolution • Provide detailed technical findings to support RCA efforts led by the Service Delivery Manager • Act as escalation authority for Tier II Network / UC Engineers • Utilize monitoring tools to identify performance issues

• Provide effective network and administrative services for Red River’s growing customer base. • Provide front-line Engineering services for customers. • Assist Professional Services Operations team during installations at customer sites. • Support additional national projects. • Work closely with existing technical staff to support Red River’s Managed Services customers. • Comfortable running projects independently as well as working with the larger engineering team and project managers. • Support, troubleshoot, install, and configure routers, switches, and firewalls. • Deploy & troubleshoot security protocols across the network platform. • Develop and refine network and security configuration documentation for customers. • Maintain industry certifications as required. • Provide end user training on solutions. • Assist in developing, improving, and automating delivery methodologies. • Other business duties as assigned.