Alan

Role Description Nous recrutons des médecins généralistes à l'aise avec le soin à distance et motivé(e)s pour nous rejoindre sur notre service de téléconsultation. Ce qui compte pour nous autant que vos compétences médicales : votre capacité à créer une relation de confiance à distance, avec bienveillance et sans compromis sur la qualité des soins. Qualifications - À l'aise avec les outils numériques - Disponible au moins 4h par semaine (horaires flexibles) - Statut libéral et installé(e) en France - Convaincu(e) que prévention et accompagnement changent vraiment la vie des patients Requirements - Un cadre médical structuré. - Une médecine de qualité. - Co-construire l'avenir de la médecine. - Des conditions attractives. Benefits - Rémunération attractive (à partir de 90€/h) - Flexibilité d’organisation - Opportunité de grandir au sein d'une communauté médicale engagée

• Own the strategy and execution plan for your vertical, aligned with Care’s strategic priorities. • Diagnose performance gaps and root causes across the full Care journey, and translate them into a clear roadmap. • Define how we scale sustainably: operating model, tooling/process needs, automation opportunities, and measurement. • Be accountable for measurable outcomes for your vertical (e.g., member satisfaction, resolution quality, productivity, SLA/backlog health, cost-to-serve). • Build and maintain the right monitoring and rituals (dashboards, MBR, deep dives), ensuring we detect issues early and act fast. • Drive continuous improvement: test solutions, iterate quickly, and ensure changes stick through clear documentation, training, and adoption follow-up. • Write crisp problem statements and decision docs, align stakeholders, and drive execution from discovery to rollout. • Manage trade-offs between speed, quality, compliance, and cost, and bring the right stakeholders in early. • Lead the vertical as an “area": create clarity on mission, roles, priorities, and rituals for contributors involved. • Coach and support team members to grow their scope and impact through feedback, structured problem-solving, and ownership. • Influence senior stakeholders with clear narratives, data, and recommendations—internally and, when relevant, externally.

• Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools; • Listen and understand prospects’ needs and work internally on how Alan can address them best; • Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and capabilities; • Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product experts; • Join the customer acquisition journey to evangelize our services and products; • Act as voice of the customer feeding Alan’s platform roadmap; • Prepare handover for delightful customers’ onboardings; • Participate to and eventually coordinate the most complex customer onboardings; • Work in close collaboration with your peers in France to insure good practice sharing and build a global playbook.

• Master our platform and support Sales team by enabling them with insights, expertise, and the relevant tools; • Listen and understand prospects’ needs and work internally on how Alan can address them best; • Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and capabilities; • Participate in RFP submissions and build Alan’s response in collaboration with Sales, Insurance, and Product experts; • Join the customer acquisition journey to evangelize our services and products; • Act as voice of the customer feeding Alan’s platform roadmap; • Prepare handover for delightful customers’ onboardings; • Participate to and eventually coordinate the most complex customer onboardings; • Work in close collaboration with your peers in France to ensure good practice sharing and build a global playbook.

• Own Alan's insurance compliance posture. • Translate regulatory obligations related to Alan’s core product (IDD including duty of advice, product governance, AML/CFT, etc.) into Alan's operational processes, product design, and tooling. • Propose optimal ways to meet regulatory requirements within Alan's products while enhancing members' experience — from pricing components and options design to UX choices and complaint handling. • Proactively identify compliance risks, assess exposure, and develop mitigation plans in coordination with internal stakeholders. • Lead the structuring and continuous improvement of Alan's complaints management framework across France, Belgium, and Spain, ensuring alignment with ACPR recommendations and local equivalents. • Serve as a key contributor from the compliance function to Alan's internal control system: document compliance-related risks and controls in the Group's centralized mapping and co-deploy the internal control approach across teams (Insurance, Operations, Sales, Care). • Prepare for and support internal and external audits: assess Alan's status against planned operational improvements, define remediation plans, and drive and monitor their effective implementation. • Report on compliance obligations and risk exposure to Alan's Board and governance committees with clarity and foresight; manage regulatory reporting obligations including the ACPR Questionnaire Protection de la Clientèle (QPC). • Respond to regulatory inspections (ACPR, FSMA, or equivalents in Alan’s operating countries), coordinating internally and ensuring Alan is always audit-ready. • Support the AML framework: perform second-level analysis on suspicious cases, manage relationships with regulatory bodies and financial intelligence units, approve high-risk client relationships (including PEPs), and maintain the AML/CFT risk assessment framework. • Oversee KYC Ops referents' training and upskilling, including Belgium-specific AML requirements. • Coordinate with the AMLO on annual priorities, documentation, monitoring tools, and regulatory reporting to the ACPR and equivalent supervisors. • Maintain Alan's compliance roadmap: prioritize initiatives, track progress, update risk mapping, and re-prioritize as the regulatory environment evolves. • Lead compliance projects with internal stakeholders across Insurance, Product, Sales, Care, and Operations, translating regulatory requirements into concrete deliverables and timelines. • Contribute to pragmatic compliance positions on regulatory requirements affecting our products and contracts — turning complex constraints into well-reasoned, practical solutions that support the business. • Design and maintain mandatory regulatory training programs for Sales and Care roles (IDD competency requirements including duty of advice and product governance, Loi Evin, AML/CFT). • Build internal compliance frameworks, guidelines, and decision-making tools that increase team autonomy and reduce reliance on external resources. • Contribute to Alan's written culture by producing high-quality documentation that teams can rely on independently. • Ensure Alan's compliance standards are applied consistently across all Group markets, whether existing (France, Belgium, Spain, Canada) or newly opened, adapting Group frameworks to local regulatory requirements and deploying them locally in coordination with local counsel.

• Train and onboard admins on Alan's product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more • Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution • Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy • Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins • Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews) • Contribute to team priorities depending on the period: process/tooling projects, knowledge sharing, and occasionally hiring-related work • Report on operations at the company level to ensure visibility on opportunities derived from admin insights • Collaborate closely with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers, coordinate resolutions, and surface product/process improvements

• Handle a portfolio of strategic accounts and flagships companies • Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan • Proactively identify potential signals of dissatisfaction and implement solutions to answer them • Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins • Analyze and present consumption reports to customers through business reviews • Identify and execute out-of-the-box initiatives to engage our existing customers • Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points • Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability • Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams • Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

• Ensure the successful onboarding of new administrators and provide advanced product education • Promote Alan products and services to generate massive adoption by the employees and the admins • Handle admins incoming requests regarding operational tasks • Work alongside the Key Account Manager’s team during the contracts renewal period • Identify and execute out-of-the-box initiatives to engage Alan customers • Drive change in our products and services, and act as voice of customers towards our product teams • Collaborate on building all processes and documentation • Connect with the other crews and communities at Alan • Set the standard of what CSM should be at Alan! • Scale the practice by writing the CSM playbook or taking the role of a referent among the team on a topic you like • Build and maintain strong customer relationships with key stakeholders • Quickly identify potential signals of dissatisfaction, identify and implement solutions to respond to them

• Build a trusting remote relationship with patients • Conduct live medical consultations via video teleconsultation • Provide professional health advice via medical chat • Answer everyday health questions with "Mo", our AI health companion • Participate in personalized preventive programs

• Own and evolve the GDPR Orchestrator (build & run): the platform's core engine, its safety mechanisms (preview/dry-run, audit trail), and its operational health (deploys, on-call, observability). You design the contract areas build on and keep it reliable as adoption grows. • Build the paved road (enable, teach to fish): docs, templates, and self-serve tooling so any of our 15+ areas can plug into the platform and manage its own data rules and dependencies. You coach areas through pairing and syncs; you build the capability rather than doing the work for them. • Coordinate across areas (the cross-area bridge): align legal, security, data, and the data-producing areas on requirements, surface cross-area data dependencies, and resolve design trade-offs between them. You own the coordination; each area stays accountable for its own data and rules. • Push the foundations forward: drive open platform design questions to a conclusion and grow the platform's capabilities as Alan's data, products, and footprint expand.