Phreesia

• Design and build scalable software. • Design, implement, and maintain distributed software systems with a focus on AI-enabled product capabilities, Voice AI agents, and LLM-powered workflows. • Drive technical architecture. • Define system architecture, business domain boundaries, scalability strategies, infrastructure requirements, monitoring, and technical documentation. • Partner across teams. • Collaborate with Product Management, Design, architects, and engineering teams to define requirements, evaluate solutions, and deliver high-quality products. • Lead engineering execution. • Guide sprint planning, support software deployment, contribute code, perform pull request reviews, maintain security and quality standards, and support products throughout their lifecycle. • Provide technical leadership. • Mentor engineers, support hiring, lead Beta cycles, troubleshoot production issues, manage escalations, and help drive Agile development practices. • Continuously improve solutions. • Evaluate frameworks, technologies, and build-versus-buy decisions while leveraging AI-assisted development tools to accelerate delivery.

• Lead quality for AI-powered experiences. • Design and maintain automated test strategies for Voice AI agents, LLM-powered workflows, and cloud-native applications, ensuring reliability, accuracy, scalability, and performance. • Build automation that scales. • Develop and enhance automation frameworks, integrate testing into CI/CD pipelines, and continuously improve quality processes to deliver fast, reliable feedback. • Validate complex distributed systems. • Perform end-to-end, API, UI, integration, and performance testing across microservices, event-driven architectures, and cloud platforms. • Leverage AI to improve engineering efficiency. • Use AI-assisted tools to accelerate test design, data generation, exploratory testing, coverage analysis, and defect investigation while proactively identifying quality risks. • Partner to deliver production-ready software. • Collaborate with engineers, architects, product managers, and operations teams to troubleshoot issues, monitor application health, participate in code reviews, and ensure high-quality releases. • Raise the quality bar. • Mentor junior SDETs, champion testing best practices, and drive continuous improvements across automation frameworks, tooling, and engineering processes.

• Own the product vision. • Define and own the long-term product strategy and roadmap for PhreesiaOnCall. • Develop a vision for increasing provider engagement, retention, and monthly active users. • Identify opportunities to expand product value beyond traditional on-call workflows. • Conduct market analysis, customer discovery, and competitive research to inform product strategy. • Build new products and monetization opportunities. • Lead development of provider-targeted advertising and network-based products. • Define monetization strategies that create value for physicians, life sciences organizations, and healthcare stakeholders. • Build business cases, validate market opportunities, and launch new revenue-generating capabilities. • Partner with Commercial teams to develop go-to-market plans and success metrics. • Guide cross-functional teams through discovery, development, launch, and ongoing optimization. • Define product requirements, prioritize investments, and manage roadmap execution. • Partner with Engineering and Design teams to deliver high-impact features. • Establish success metrics and continuously optimize product performance. • Serve as the primary product leader for provider engagement initiatives. • Collaborate across Product, Engineering, Commercial, Marketing, Operations, Data Science, Clinical, and Executive Leadership teams. • Present product strategy, roadmap updates, and business results to senior stakeholders. • Measure adoption, engagement, retention, and monetization performance. • Develop frameworks for evaluating product investments and growth opportunities. • Leverage qualitative and quantitative insights to inform product decisions.

• Own the product vision. • Define and own the long-term product strategy and roadmap for PhreesiaOnCall. • Develop a vision for increasing provider engagement, retention, and monthly active users. • Identify opportunities to expand product value beyond traditional on-call workflows. • Conduct market analysis, customer discovery, and competitive research to inform product strategy. • Build new products and monetization opportunities. • Lead development of provider-targeted advertising and network-based products. • Define monetization strategies that create value for physicians, life sciences organizations, and healthcare stakeholders. • Build business cases, validate market opportunities, and launch new revenue-generating capabilities. • Partner with Commercial teams to develop go-to-market plans and success metrics. • Guide cross-functional teams through discovery, development, launch, and ongoing optimization. • Define product requirements, prioritize investments, and manage roadmap execution. • Partner with Engineering and Design teams to deliver high-impact features. • Establish success metrics and continuously optimize product performance. • Serve as the primary product leader for provider engagement initiatives. • Collaborate across Product, Engineering, Commercial, Marketing, Operations, Data Science, Clinical, and Executive Leadership teams. • Present product strategy, roadmap updates, and business results to senior stakeholders. • Measure adoption, engagement, retention, and monetization performance. • Develop frameworks for evaluating product investments and growth opportunities. • Leverage qualitative and quantitative insights to inform product decisions.

• Build and lead a client marketing program focused on retention, expansion, and advocacy across the PNS client base. • Own the Client Advisory Board (CAB) program: charter, recruitment, agenda, and follow-through on insights. • Partner with Enablement and Marketing to develop case studies, testimonials, and outcomes content for PatientConnect, PSE, MediFind, and new offerings. • Build lifecycle campaigns from onboarding through renewal and expansion, in partnership with Client Experience and Client Solutions. • Develop and execute joint marketing programs with strategic partners. • Produce co-branded content, webinars, and events that create mutual lead generation and visibility. • Lead marketing strategy and execution for key industry conferences and proprietary client events. • Design and run a client experiences program: hosted dinners, intimate gatherings, sports and cultural events. • Own the gifting program: thoughtful, well-timed, on-brand, never generic.

• Business outcomes: Revenue, pipeline health, customer outcomes, and the commercial trajectory through year two and beyond. • Positioning and marketing: Category narrative, messaging, target segmentation, sales collateral, pitch materials, and customer-facing content. • Pricing and packaging: Pilot pricing, scale pricing, and the model that gets locked once pilot data comes in. • Product partnership: Voice of the customer back to the product team, shaping the roadmap for the next 12–24 months. • First deals: Personally lead the first three or more pilots. • Cross-functional alignment: Work with Product, Legal, Insights & Analytics, Marketing, and Commercial.

• Own enterprise-wide security incident response —ensure the team can detect, triage, contain, eradicate, and recover from incidents across cloud, on-prem, SaaS, and endpoint environments with speed and precision. • Maintain and continuously improve the incident response plan, playbooks, escalation procedures, and communication templates, ensuring they are tested, current, and aligned to NIST CSF 2.0. • Serve as incident commander or executive sponsor for high-severity incidents; make real-time decisions on containment and remediation under pressure. • Drive post-incident reviews that produce actionable findings, root-cause analysis, and measurable improvements—not just documentation. • Coordinate threat response across US and India teams, ensuring consistent coverage, quality, and process regardless of geography. • Partner with Legal & Privacy throughout the incident response lifecycle—ensuring timely notification assessments, evidence preservation, regulatory reporting obligations, and litigation hold requirements are met in coordination with response activities. • Own the security and IT tooling portfolio across the company: endpoint management (MDM, EDR), identity infrastructure, SIEM/SOAR, network security, vulnerability scanning, email security, cloud security posture management, and related platforms. • Build and maintain operational metrics and dashboards that provide the CISO and leadership with clear visibility into incident trends, MTTD/MTTR, tool health, SLA performance, and infrastructure posture.

• Own end-to-end onboarding. • Manage onboarding projects for newly contracted clients, including project timelines, stakeholder communications, and go-live milestones. • Serve as the implementation lead. • Act as the primary point of contact during implementation, guiding clients through product configuration, workflow setup, and initial staff training. • Partner across the client journey. • Work closely with Client Success Managers to ensure a seamless transition from implementation to ongoing engagement while building the skills to independently manage client relationships over time. • Drive product adoption and value realization. • Proactively engage clients to encourage adoption and utilization of Phreesia products and features, helping them achieve meaningful business outcomes. • Collaborate cross-functionally. • Partner with Support, Product Management, Sales, and Business Development teams to resolve issues, mitigate risks, and support client success. • Monitor client health and performance. • Analyze product usage trends and key performance indicators to identify potential risks early and take action before they impact satisfaction or retention. • Track onboarding success metrics. • Measure and report on onboarding KPIs, including time-to-live, product activation rates, and early satisfaction scores. • Maintain implementation documentation. • Capture client configurations, feedback, and implementation outcomes to support continuous improvement and knowledge sharing. • Advocate for client needs. • Surface recurring client feedback and product enhancement opportunities to Product Management to help inform roadmap priorities.

• Empower client-facing teams with the tools, training, and insights they need to create meaningful impact. • Lead the development, coordination, and rollout of enablement programs for new products and strategic initiatives. • Create, refine, and manage sales playbooks, presentations, SOPs, job aids, Confluence resources, and other collateral that support client-facing teams. • Design and coordinate foundational training, ongoing upskilling initiatives, and certification programs. • Identify and surface the right tools, resources, and collateral at the right time. • Conduct market research, gather stakeholder and customer feedback, and regularly observe team interactions to understand challenges, opportunities, and emerging needs. • Contribute to the Sales Enablement roadmap, evaluate program effectiveness, and implement initiatives that increase productivity, efficiency, and overall effectiveness.

Role Description The Sales Enablement Manager plays a critical role in helping Phreesia’s client-facing Network Solutions teams succeed by developing and delivering strategic enablement programs, training, tools, and resources. Working cross-functionally with sales leadership, marketing, sales operations, strategy, and market development, this role drives alignment, supports go-to-market initiatives, and equips teams with the knowledge and skills needed to increase productivity, improve performance, and deliver stronger business outcomes. What You’ll Spend Your Time Doing - Drive enablement strategy and go-to-market readiness: - Lead the development, coordination, and rollout of enablement programs for new products and strategic initiatives. - Partner closely with Client Experience, Customer Success, Sales Operations, Marketing, and Market Development teams to ensure successful adoption and execution. - Build and maintain enablement content: - Create, refine, and manage sales playbooks, presentations, SOPs, job aids, Confluence resources, and other collateral that support client-facing teams. - Develop impactful learning programs: - Design and coordinate foundational training, ongoing upskilling initiatives, and certification programs. - Serve as a trusted resource for client-facing teams: - Identify and surface the right tools, resources, and collateral at the right time. - Ensure materials are easy to access, easy to use, and consistently reinforced across supported teams. - Stay close to the business and the field: - Conduct market research, gather stakeholder and customer feedback. - Regularly observe team interactions through Gong, live calls, and in-person meetings. - Drive continuous improvement and measurable impact: - Contribute to the Sales Enablement roadmap, evaluate program effectiveness, and implement initiatives that increase productivity, efficiency, and overall effectiveness across client partnership teams. Qualifications - Enjoy translating complex ideas into clear, compelling training, presentations, and enablement resources. - Thrive in cross-functional environments and are skilled at building relationships, managing projects, and driving alignment across multiple stakeholders. - Feel confident facilitating training sessions, presenting to adult learners, and coaching others through change and new initiatives. - Bring a proactive, creative, and adaptable mindset, with the ability to navigate evolving priorities while maintaining strong attention to detail. - Have a passion for professional selling, continuous learning, and helping client-facing teams improve productivity, effectiveness, and customer outcomes. Requirements - Bachelor’s degree required. - 5+ years of experience in Sales Development, Sales, Customer Solutions, Sales Enablement, Account Management, Program Management, Adult Learning, Education, or related roles, ideally within technology industries. - Proficiency with Salesforce and Microsoft Office, particularly PowerPoint. - Ability to travel up to 10%. Benefits - Remote First: 100% Remote work + home office expense reimbursements + monthly reimbursement for cell phone, internet and wellness. - Top of market rewards: Competitive compensation. - Take time when you need time: Flexible PTO + company holidays. - Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one. - Care about your families: Generous top-up for parental leave benefits. - Support personal development: Continuing education and professional certification reimbursement. - Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement. - Giveback to community: Local in-person volunteer events, and give back programs to our communities. - Recognition and perks: Company-wide recognition tool (Phireworks) to celebrate milestones and recognize achievements. - Diversity and inclusive environment: Encouragement for all employees to bring their authentic self to work.