• Own product positioning, messaging, and competitive differentiation for Pindrop Passport (authentication), Pindrop Protect (fraud detection), and Fraud Assist (GenAI-powered fraud investigation) in the Core segment. • Lead launches of new features and platform capabilities for Core buyers, building messaging, proof points, and enablement that translate complex AI and biometric technology into business outcomes. • Build and maintain buyer persona documentation and competitive landscape for Core decision-makers: CISO, CTO, CIO, VP Contact Center Operations, and Head of Identity. • Develop and maintain a full sales enablement suite for the Core FSI motion: battle cards, competitive playbooks, demo scripts, ROI models, technical deep-dives, and vertical-specific one-pagers. • Write and edit marketing copy and content across the funnel — website pages, solution briefs, email sequences, blog posts, executive thought leadership, and event materials, maintaining Pindrop's evidence-led, AI-authority brand voice. • Partner with the growth marketing team to develop messaging and content that fuels full-funnel pipeline programs and ecosystem and ABM plays with Sales and Partners. • Lead competitive intelligence for the voice biometrics, IVR security, and contact center authentication market, including analysis of key competitors, emerging threats, and market positioning shifts. • Build customer success stories and case studies for the Core products, quantifying outcomes in authentication accuracy, fraud reduction, handle time, and operational cost. • Collaborate with the AR function to ensure Core product narrative is accurately reflected in Gartner and Forrester coverage, including Magic Quadrant and relevant market guides. • Contribute research, proof points, and thought leadership angles to the quarterly Pindrop editorial plan. • Lead Pindrop’s agile pod model for Core GTM motion.

• Serve as the strategic operations partner to the AMS Zone Sales Leader, translating global and zone-level goals into concrete, executable operational plans. • Co-own the AMS Management Operating Rhythm (MOR): weekly pipeline reviews, opportunity scrubs, Sales Manager syncs, and forecast calls. • Review, analyse, and improve current sales processes and procedures – proactively identifying friction points that slow pipeline velocity or distort reporting. • Lead the AMS forecasting process end-to-end. Own the weekly forecast call with the AMS Zone Sales Leader and Sales Managers, ensuring accuracy, timeliness, and alignment with the global Siemens Software rhythm. • Maintain rolling forecast visibility that enables the Zone Sales Leader to call the number with confidence. • Own and drive performance on the key SaaS metrics for the zone: ARR, GRR, NRR, ACV Bookings, and OPEX. • Partner with GTM Finance to ensure zone performance is fully aligned with financial targets, contributing to a complete and accurate Zone P&L. • Translate pipeline data and attainment metrics into P&L-relevant narratives for senior leadership and corporate performance reviews. • Support the Zone Sales Leader in making commercial decisions grounded in P&L impact. • Ensure Salesforce data quality, opportunity management standards, and quoting accuracy across the AMS sales team. • Identify and resolve operational friction points – process gaps, tooling issues, or data inconsistencies – that slow pipeline velocity or distort reporting. • Partner with the Global GTM Ops team to implement tooling and process improvements in the AMS zone, serving as the local implementation lead for global initiatives. • Serve as the AMS GTM Ops point of contact for GSCS Zone Ops, Finance, Growth/Marketing, and Global GTM Ops. • Ensure AMS-specific insights and operational learnings flow into global conversations; translate global directives into effective local implementation. • Navigate the Siemens Software matrix organisation with confidence, balancing global compliance with zone-level agility. • Lead, develop, and mentor two direct reports within the AMS GTM Ops team. • Foster a high-performance, data-driven team culture with clear ownership and a bias toward action.

Role Description As a Principal Product Marketing Manager, Vertical Industries, you will lead the strategic development of industry-specific value narratives, use case positioning, and sales-ready content for priority verticals like Life Sciences, Manufacturing, and Healthcare. In this role, you will own the GTM narrative, ensuring positioning is grounded in quantified, defensible value claims. This role requires deep industry curiosity, methodological discipline, and the ability to drive multiple complex workstreams in parallel to maintain Smartsheet’s competitive edge. This full-time position reports to the Sr. Director, Customer Value and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: - Value Strategy Execution — Vertical Industries: - Lead the team's execution of the Smartsheet Value Strategy process for priority verticals. - Define positioning scope, including target segments, industry-specific buyer roles, KPIs, and competitor sets. - Validate buyer value levers and map them to Smartsheet's capabilities to demonstrate differentiated, quantified benefits. - Build vertical Value Impact Models and define the problem Smartsheet owns within each industry. - Develop cross-functional Adoption Plans and validate position hypotheses through direct buyer sessions. - ICP & CAPDB for Vertical Segments: - Own ICP definition and target account prioritization for each priority vertical. - Ensure each vertical ICP specifies target industry, company profile, buyer role, KPIs, use case triggers, and compliance context. - Maintain a current CAPDB to provide Sales, SDRs, and ABM teams with precise industry-specific targeting inputs. - Update targeting strategies based on win/loss data, market sizing, and field feedback. - Vertical Market Intelligence: - Ensure the pod maintains a living, industry-grounded intelligence base for each vertical, including win/loss analysis tied to target segments, buyers, competitors, and solutions. - Develop and maintain industry-specific buyer journey maps and TAM/SAM sizing by vertical. - Analyze the competitive landscape against category-specific alternatives. - Execute ecosystem mapping of vertical events, associations, analyst communities, specialist partners, and adjacent vendors. - Vertical Value Impact Models: - Ensure each priority vertical is supported by a quantified Value Impact Model. - Capture productivity, risk reduction, cost savings, and compliance efficiency drivers meaningful to industry economic buyers. - Anchor C-suite conversations in recognizable industry terms such as clinical trial timeline compression or capital project governance. - Validate models with Customer Success and Professional Services by capturing before-and-after customer data. - Messaging & Position Testing — Vertical Context: - Drive marketing adoption for each vertical value strategy. - Test position hypotheses through 1:1 sessions with industry buyers in target segments. - Conduct or commission competitive benchmarking studies specific to each vertical. - Produce messaging guides with copy blocks connecting industry-specific value statements to capabilities and customer proof points. - Integrate messaging into vertical campaign and launch planning. - Vertical Sales Play Development — Full Suite: - Manage IC output to ensure each priority vertical has a complete, Highspot-ready sales play package, including industry pitch decks and Customer Outcome Journey (COJ) POVs. - Develop use case messaging guides and battle cards with discovery questions and talking points. - Create discovery slides, value-based proposal templates, and ROI calculators built from vertical Value Impact Models. - Oversee productized PS overlays and ensure all deliverables meet the Sales Ready quality bar. - Customer & Product Adoption: - Partner with Customer Success to validate vertical Value Impact Models through before-and-after customer stories. - Incorporate industry-specific benefits as KPIs within success plans and develop case studies using vertical messaging guides. - Synthesize win/loss analysis and competitive benchmarking to inform Product roadmap prioritization for vertical capabilities. - GTM Architecture — Vertical Plays: - Define how Smartsheet orients to each priority vertical from a GTM architecture standpoint, including lead-track versus secondary-track use case entry points. - Develop channel and coverage strategies across vertical events, associations, industry media, and specialist partners. - Lead PS and implementation overlays to reduce time-to-value within regulated environments. - Provide critical vertical segment inputs to the Annual Operating Plan (AOP). - Launch Support: - Translate new product capabilities with vertical relevance into industry-specific outcome narratives. - Ensure field activation content is available on a predictable cadence. - Serve as the primary Product Marketing Manager (PMM) voice for assigned verticals during launch planning and go/no-go readiness reviews. - Team Management: - Lead and develop PMMs aligned to vertical clusters. - Establish rigorous value strategy review rhythms, coaching cadences, and GTM readiness tracking. - Build a team culture where industry depth, methodology discipline, and commercial accountability coexist. Qualifications - 10+ years of experience in product marketing, industry marketing, or GTM strategy in B2B SaaS, with at least 2 years managing or mentoring other marketers. - Direct experience developing value positioning for complex enterprise buyers in one or more priority verticals (Life Sciences, Healthcare, Manufacturing, Government, or Professional Services strongly preferred). - Hands-on experience building industry-specific value propositions, ROI models, and use-case-level messaging grounded in buyer research. - Strong instinct for competitive differentiation — able to identify where Smartsheet has a genuine right to win and sharpen positioning around that claim. - Operational discipline to manage multiple vertical workstreams simultaneously and hold ICs accountable to quality, speed, and measurable impact. - Bachelor's degree required; MBA or advanced degree preferred. - Legally eligible to work in the U.S. on an ongoing basis. Benefits - Employer subsidized medical/vision and dental coverage for full-time employees. - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). - Monthly stipend to support your work and productivity. - Flexible Time Away Program, plus Sick Time Off. - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans. - US employees receive 12 paid holidays per year. - Up to 24 weeks of Parental Leave. - Personal paid Volunteer Day to support our community. - Opportunities for professional growth and development including access to Udemy online courses. - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account. - Teleworking options from any registered location in the U.S. (role specific). - Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. - Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. - This role will be eligible for a market competitive incentive opportunity. Company Description At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

• Help build and execute marketing programs to increase awareness and sales for our AI platform • Define strategy and build / execute a wide range of go-to-market and sales enablement programs • Work with our Marketing, Product Management, Sales, and Customer Success teams to create and implement global programs • Conduct competitive analysis, win / loss interviews, SWOT analysis • Manage go to market plans for new products (NPI) • Create training, battle cards, playbooks, presentations • Define strategy and create content for email campaigns, advertising, webinars, events, PR, and other programs • Participate in briefings and inquiries