Empowering MSPs and IT professionals to deploy, manage, and optimize virtual desktops in Microsoft Azure
Technical Account Manager
Location
United States
Posted
3 days ago
Salary
$150K - $170K / year
Seniority
Senior
Job Description
Technical Account Manager
Nerdio
• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. • Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. • Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. • Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.
Job Requirements
- Minimum of 5 years of relevant experience in account management, consulting, or professional services.
- Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience.
- Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles.
- Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product.
- Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
- Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.
Benefits
- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
Related Guides
Related Job Pages
More Technical Account Manager Jobs
Technical Account Manager
Wiz, Inc.Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Role Description As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. Ideally based in the United Kingdom, The Netherlands or France and be able to speak fluent French and English, you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-facing skills will be essential in addressing both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience. Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. What you’ll do - Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. - Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. - Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. - Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, focusing on increasing adoption, ensuring retention, and fostering satisfaction. - Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. - Measure customers’ achievement of these key performance indicators and report those both internally and externally. - Identify and address technical issues to ensure high levels of customer satisfaction. - Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. - Advocate for customer needs across various departments (product management, support, ...). - Offer insights regarding the availability of new features in Wiz. - Program manage account escalations effectively. - Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. - Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. - Maintain up-to-date functional and technical knowledge of the Wiz platform. - Continuously monitor news related to new & emerging cloud security threats. - Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...). Qualifications - 3+ years of experience in technical customer-facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. - Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. - Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. - Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - B.S. in Computer Science, Engineering, or similar field, or equivalent experience. - Fluent in French and English. Requirements - Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. - This role does not offer visa sponsorship. Equal Opportunity Statement Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Poultry Technical Service Manager
Church & Dwight Co., Inc.Church & Dwight Co., Inc. is a New Jersey–based consumer goods company focused on providing high-quality essential products that support everyday household and personal care need
Role Description Provide technical support to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with poultry producers and their network of influencers. Work Environment: This role is performed on a remote basis. Occasional attendance at in-person meetings required as business needs dictate. Role Accountabilities and Responsibilities - Deliver support aligned to defined sales targets for accelerated growth in the region. - Interface with AHAN Marketing, Sales, Product Management and R&D functions to ensure support activities align with respective Functional Group Initiatives. - Provide on farm customer support as coordinated by the Sales organization. - Provide support to turkey industry with special emphasis on preventative health management, disease diagnosis and interventions to achieve highest food safety standards. - Field, log and respond appropriately to technical customer inquiries. - Provide technical troubleshooting and customer problem solving. - Develop and conduct internal & external customer technical training. - Develop and conduct product/offerings on farm demonstration trials. - Interface with other Technical Services managers to facilitate collaborative idea exchange. - Must be able to travel up about 60%. Qualifications - Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers. - Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner. - Experienced in preventative health management, disease diagnosis and use of prebiotics and probiotics. - Strong PC skills to include MS Office and CRM (Salesforce preferred). Requirements - DVM with strong training/experience in poultry health and management. - 5+ years industry or university experience in technical support with primary expertise in turkey and broiler production systems. - Expertise in Gut Health Management is desirable. - Previous product development experience helpful. - Proven track record of working in a team-based environment. Company Description Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities. For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/
Technical Sales Representative
AzelisAzelis is a global innovation service provider specializing in the distribution of specialty chemicals and food ingredients, committed to enhancing customer gro
Role Description This position is responsible for contacting and calling on all existing and potential customers in the representative’s assigned geographical territory and performing related assignments for the purpose of selling and servicing our products and services. Job Responsibilities and Essential Duties - Achieve a high level of sales efficiencies by continually identifying and exploiting profitable sales opportunities. - Optimize sales results by identifying, prioritizing, and selling products that yield the most profitability to the company and by disengaging from sales and services which do not fit the company’s focus or profitability objectives. - Provide monthly and annual sales forecasting for products and region of responsibility. - Use, manage and update all relevant information in Azelis A&ES’s CRM system. - Develop and maintain a high level of product knowledge by reading and studying product data sheets. - Achieve a level of expertise, so as to act as a problem solver for customers, thereby increasing value to the customer. - Establish relationships with all personnel at each key account and sustain the relationships to assure continuity. - Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions, and telemarketing. - Provide written technical reports of the highlights of all sales calls with emphasis on significant information as it relates to new or lost business, pricing changes, usage rates, strategies by competition, and new development projects. - Participate with Vice President of Sales in developing goals and short-term targets to increase sales volume with each customer and in developing and implementing sales strategies to accomplish them profitably. - Establish and provide necessary focus target accounts for suppliers when applicable. - Schedule and make joint sales calls with supplier company personnel on key customers. Objective to introduce new products and discuss existing products resulting in increased sales. - As requested, recommend pricing levels at accounts and maintain pricing logs for all non-standard pricing. Submit non-standard pricing proposals to company management for approval. - Plan and manage T&E expense according to agreed upon budgets. - Manage the administrative functions and responsibilities of job to comply with all company practices, policies, and procedures. - Establish, develop and sustain effective relationships with other team members (supply chain, customer service, pricing) within the company. - Present technical solutions to our customers by utilizing our labs, industry experts, and world-class suppliers. - Grow the GP of our territory and achieve budgeted goals. - Work with established customer base to build needed forecasts for planning purposes. - Track and utilize market/competitive pricing in partnership with bid manager to effectively respond to customer RFBs. - Increase customer base of customer products by selling additional products to existing accounts. - Coordinate and schedule specific targeted sales visits with suppliers and VP of Product Development. - Increase sales volume and market share of all company-specific products. - Provide monthly business reports and synopsis of all activity in specific market/s. - Log and update opportunities in a timely basis. - Develop short-term and long-term strategic sales plan. - Attend regional and national trade shows; participate in industry associations such as the American Mosquito Control Association if applicable. Qualifications - Bachelor’s degree (chemistry, biology, entomology or technical degree preferred) from an accredited four-year college/university. - 3-5 or more years field sales experience. - Industry experience preferred. - Demonstrated ability to work as a team member. - High moral and business ethics orientation. Benefits - Health care, dental, vision, life insurance, HSA, FSA, Long-term & Short-term Disability. - Retirement 401k & matching. - PTO and Personal Days. - Paid Holidays. - Career development/ Mentorship program. - Performance reviews/ Bonus opportunities.
• Serve as the primary technology liaison between different Engineering pillars and assigned line(s) of business • Understand the LOB’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions • Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies • Act as a technical advocate and escalation point for service delivery, incident management, and change coordination • Translate business requirements into technical specifications and collaborate with different engineering departments • Monitor and report on service performance, compliance adherence, and project status specific to the line of business CIO • Ensure that all implemented solutions follow enterprise security, risk, and compliance frameworks • Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the CIO business domain • Conduct regular health checks and CIO business reviews with stakeholders • Coordinate cross-functional engineering teams, including vendors and third-party service providers


