Nerdio

• Use Case Identification & Prioritization: Work closely with team members across marketing to identify the highest-value opportunities to improve efficacy and efficiency through AI, data, and automation. Evaluate and prioritize use cases based on potential impact, feasibility, and data readiness, and maintain a clear roadmap of initiatives communicated to stakeholders. Stay current on the evolving AI tool landscape and bring forward-looking recommendations on where to invest next. • Data Strategy & Sourcing: For each priority use case, determine what data is needed to drive the best outcome, whether from the CRM, intent platforms, engagement tools, third-party sources, internal assets, etc. Work cross-functionally with RevOps, Sales, and IT to pull relevant data together in a structured and accessible way. • Automation & Agentic Workflow Building: Partner with marketing stakeholders to design and build automation and agentic workflows that improve the quality and speed of their work. Use Claude, Claude Code, Claude Workspace, and related tools to create working solutions — from prompt-driven workflows to multi-step agentic processes that run with minimal manual intervention. Iterate on deployed workflows based on real usage and outcomes, continuously improving impact. • AI Capability Repository & Enablement: Architect and maintain a central repository of AI capabilities, skills, prompts, and reference assets that the marketing team can access, reuse, and build on. Establish standards and lightweight governance for how the marketing org uses AI tools — ensuring alignment, consistency, and scalability as usage grows. Enable team members to adopt new workflows and build their own AI fluency through documentation, training, and hands-on support. Ensure that knowledge and solutions developed for one function are systematically available to the rest of the team, preventing duplicate effort and compounding gains over time.

• Collaborate with the sales teams to identify AVD opportunities and align with Microsoft's sales teams, channel partners, and direct customers. • Prospect with a focus on both inbound and outbound selling motions. • Achieve quarterly quota targets set by your leadership team. • Leverage sales engagement tools to generate pipeline via phone, emails, and social interactions. • Use a partnership selling approach to uncover, qualify, and create AVD and Nerdio opportunities. • Effectively communicate Nerdio's value proposition, capabilities, and benefits to potential customers. • Work closely with the sales team to develop and execute strategies to meet sales targets. • Juggle multiple leads simultaneously, maintaining organization and a positive outlook. • Coordinate with other departments to ensure customer needs and projects are delivered successfully. • Demonstrate integrity and follow through on commitments to ensure customer satisfaction. • Continuously learn and stay up-to-date with industry trends, product knowledge, and sales techniques.

• Own and evolve Nerdio's brand identity, visual language, voice, and design system across all digital and physical touchpoints. • Serve as the ultimate creative authority — setting the creative bar and ensuring consistency, quality, and impact in every deliverable. • Partner with the Senior Director of Brand and Communications and executive leadership to translate business strategy into compelling creative vision. • Lead, mentor, and grow an in-house creative team of designers. • Manage relationships with external agencies, freelancers, and production vendors to scale creative output efficiently. • Foster a collaborative, feedback-rich culture that celebrates bold ideas and rapid iteration. • Creative ideation and execution for high-impact campaigns spanning digital advertising, product marketing, event presence, video, social media, and partner co-marketing. • Oversee the design of website experiences, landing pages, and digital campaigns that drive awareness and conversion. • Champion video and motion design as strategic storytelling tools for brand and product narratives. • Collaborate closely with Product Marketing, Demand Generation, Partner Marketing, and Sales to align creative with go-to-market priorities. • Work with Product and UX teams to ensure brand consistency extends into the product experience. • Present creative strategies and work to senior stakeholders with clarity and confidence.

• Partner with the VP of Technical Solutions to develop, communicate, and execute divisional strategy and multi-quarter operating plans. • Own the operating cadence of the Technical Solutions division: prepare agendas, lead staff meetings, track action items, and ensure accountability to commitments. • Prepare executive briefings, board-level materials, and internal strategy decks on behalf of the VP. • Act as a proxy for the VP in cross-functional meetings, working groups, and escalation paths when appropriate. • Identify organizational gaps, redundancies, or process inefficiencies and drive remediation initiatives. • Establish, own, and evolve the Technical Solutions division's KPI framework across all functional teams. • Build and maintain executive-level dashboards and scorecards that surface real-time operational health metrics. • Lead monthly and quarterly business reviews; analyze performance data, surface trends, and recommend corrective actions. • Manage departmental expense approvals, forecast variances, and ensure disciplined spend governance. • Conduct regular budget-to-actuals reviews; identify cost optimization opportunities without compromising operational effectiveness. • Design and implement scalable operational processes and workflows that support Nerdio's rapid growth trajectory.

• Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager. • Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices. • Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform. • Ensure successful incident and problem resolution by responding to cases promptly and delivering clear, effective solutions. • Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory to resolve complex issues.

• Own Nerdio's internal R&D roadmap for AI, automation, and tooling — turning business problems across the company into working prototypes and, where appropriate, production-grade internal systems. • Continuously evaluate new AI models, frameworks, SDKs, and developer tools; decide what is worth adopting and what is not. • Run a tight prototype-to-production loop: ship fast, measure, iterate, and kill what does not work. • Design and build AI agents and agentic workflows — including multi-agent orchestration, tool/function calling, MCP integrations, and RAG pipelines. • Build AI-powered internal tools that augment specific workflows (engineering, sales, support, operations, compliance). • Define patterns, guardrails, and reference architectures for how AI is built and deployed inside Nerdio. • Build and maintain full-stack internal web applications end-to-end — typically TypeScript / Node.js on the backend, modern React or similar on the frontend, PostgreSQL or equivalent for data. • Deploy and operate applications on Microsoft Azure (App Service, Container Apps, Functions, ACR, Key Vault, Entra ID). • Own the CI/CD story: GitHub Actions pipelines, environment management, secret handling, and release hygiene for all internal apps. • Share ownership of Nerdio's internal data warehouse with the data engineers — including architectural direction, data quality, access patterns, and integration with downstream AI and reporting use cases. • Act as technical lead for the Corporate Development team: set technical direction, review key designs and pull requests, and make final calls on architectural trade-offs. • Coach team members and cross-functional colleagues on effective use of AI development tools — Claude Code, Cursor, Copilot, agentic frameworks — including prompting patterns, workflow design, and when not to use them. • Act as an internal salesperson for the Corporate Development team: actively promote the team's work across Nerdio so that other teams know what exists, adopt it, and request more.

• Own IT projects from initiation through completion, managing scope, timelines, and stakeholder communication independently • Document project requirements, technical specifications, and process workflows clearly and thoroughly • Coordinate with internal teams including Security, IT Support, and IT Architects to ensure smooth project transitions and handoffs • Test and validate deliverables prior to handoff to ensure quality and completeness • Maintain project documentation and status updates using Asana, Azure DevOps, and Microsoft 365 • Leverage Microsoft Purview to support data governance and compliance requirements within projects • Communicate proactively with stakeholders at all levels to keep projects on track and aligned with business needs

Role Description Our technical team is looking for a client-facing Support Engineer with strong technical and communication skills. You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio Manager platform. You’ll take tickets from start to finish assisting partners on a wide range of Modern Work and AVD related issues with Nerdio Manager. You’ll work closely with a team of like-minded professionals to handle the daily ticket intake and also identify trending errors/issues and find and fill gaps in Nerdio documentation that can assist with overall ticket mitigation as well as keeping our partners as informed as possible. What you'll do - Deploy AVD/Windows 365 Environments: - Aid in deploying AVD/W365 environments using Nerdio Manager, following established processes and best practices. - Collaborate with partners to gather information on their environments and their client’s environments and specific configurations to effectively support each unique partner/account. - Understand AVD/W365 deployments front-to-back with Nerdio Manager. - Customer Support: - Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond primarily via email support, phone support, or remote support sessions. - Respond to inquiries with empathy, resolve partner issues, and ensure partner satisfaction by delivering timely and effective solutions. - Document all troubleshooting steps and resolution notes found to assist with future reported incidents or further escalations. - Technical Expertise: - Demonstrate proficiency in deploying and supporting AVD/W365 Deployments (Image Management, FSLogix, Performance, etc.), Endpoint Management, Intune Policy Management, and Active Directory (Entra ID, Entra DS, AD DS) to address customer needs. - Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. - Utilize the internal resources like our internal Nerdio Manager sandbox installation to test and potentially replicate wide-spread issues and/or bug reports within the product. - Collaboration and Communication: - Collaborate with cross-functional teams, including internal and external partners, to ensure successful Nerdio Manager account deployments and support. - Demonstrate technical expertise of the product and provide guidance to customers on the usage and capabilities of Nerdio Manager. Qualifications - 2+ years of experience in technical support deploying and supporting Azure Virtual Desktop is essential. - Direct experience working with Microsoft Azure and Entra ID is essential. - Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. - Experience working with and supporting Windows 10/11/Server as well as managing custom images and applications. - Knowledge of Entra ID, Entra DS, Active Directory, and identity management concepts. - Experience with Intune Policy Management – Configuring, applying, and enforcing policy for clients. - Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues. - Excellent customer service skills, with a focus on empathy and the ability to effectively communicate technical information to non-technical users. - Strong documentation skills to record and track support case updates, solutions, and best practices. - Ideal candidates are self-starters who thrive in a fast-paced, collaborative environment alongside other hardworking professionals that share the same level of drive and ambition. Preferred Experience - Direct experience working with Nerdio Manager. - Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations. - Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products. - Experience with ticketing systems such as Zendesk, JIRA, or ServiceNow. - Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices. - Certification in relevant technologies, including the following Microsoft Azure certifications: AZ-140, AZ-305, AZ-104, MD-102, etc. Benefits - Competitive Base and Incentive Plan - Stock Options - Health and Welfare Plans* - Life and Disability Plans* - Retirement Plan* - Unlimited Flexible Paid Time Off, including your birthday off! - Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Company Description Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Project 1: People Data Integrity Audit & Governance Framework • Audit key HR data fields in Rippling, surface inconsistencies, and help build a governance framework that ensures analytics are trustworthy • Integrity audit across core data fields: demographics, job titles, compensation bands, and employment type • Root-cause analysis of data errors or mismatches, in partnership with system owners • A 'People Data Governance Framework' defining ownership, correction cadence, and escalation paths • Before/after data snapshot showing measurable accuracy improvements • Identify – as well as build – data focused dashboards to enable the People team and business leaders to identify trends and insights • Project 2: HR Operations Standard Operating Procedure (SOP) Playbook • Map our most important HR workflows - across Rippling, Remote.com, benefits vendors, and leave management - and turn tribal knowledge into a repeatable, documented playbook • Audit of 5–8 core HR workflows (onboarding, offboarding, offer letters, policy reviews, benefits processes) • Identification of manual steps, gaps, and inconsistencies across platforms including Rippling, Remote.com, Principal, BCBS, and Tilt • 2–3 documented, improved process maps with clear ownership and decision points • A finalized 'HR Operations SOP Playbook' for ongoing internal use; playbook for talent acquisition and onboarding activities • Project 3: AI in the Employee Lifecycle - Pilot Research (stretch project) • Explore where AI can add real value to recruiting and performance management at Nerdio

About the role We are looking for a Development Manager to lead a growing team of 10 software engineers working across three of Nerdio’s core products. This is a dual-track role: you will carry both people management responsibilities and meaningful individual contributor (IC) work within our Product Teams. As a manager, you will own coaching, performance, and the day-to-day operational health of your direct reports. As an IC, you will write production code, contribute to architectural decisions, and stay close enough to the work to earn the technical trust of the engineers you lead. The ideal candidate is a strong C# engineer who has made the transition to management and refuses to leave the keyboard behind. You thrive in a fast-paced, high-growth environment and understand how to balance shipping great software with building a great team. This role will overlap from 8AM to 1AM M-F working ours with the Eastern Time Zone (GMT-4) What you'll do People Leadership - Lead and mentor a growing team of 10 engineers across three product groups, fostering a culture of ownership, accountability, and continuous improvement. - Run effective 1:1s, performance reviews, and career development conversations to help each engineer grow and thrive. - Set and uphold high standards for code quality, engineering practices, and team health. Individual Contributor (Hands-On Engineering) - Contribute production-ready C# code as an embedded IC within one of the three product teams, shipping features and fixing bugs alongside the engineers you manage. - Participate in architectural design and technical decision-making across the broader engineering organization. - Conduct thorough code reviews to uphold quality standards and accelerate team learning. - Provide technical guidance on system design, scalability, reliability, and security concerns. - Stay current with emerging patterns in cloud-native and Microsoft platform technologies relevant to Nerdio’s products. Qualifications - 5+ years of professional software development experience with strong proficiency in C#/.NET. - 2+ years of engineering management experience, including direct people management responsibilities (performance, hiring, career growth). - Proven ability to remain hands-on as an IC while carrying a management workload—you still write and ship code regularly. - Strong foundation in software architecture, system design, and distributed systems. - Demonstrated ability to develop engineers and retain top talent. - Excellent communication skills with the ability to translate between technical and non-technical stakeholders. - Track record of owning and delivering complex software projects from planning through production. Describe the experience and attributes of the ideal candidate Preferred Qualifications - Experience building or managing teams working on cloud management, virtualization, or end-user computing platforms (Azure AVD, Windows 365, Intune, etc.). - Familiarity with Azure services and the Microsoft cloud ecosystem. - Experience with multi-tenant SaaS architectures and the unique operational challenges they present. - Familiarity with TypeScript, React, or other modern front-end technologies. - Background in DevOps practices, CI/CD pipelines, and infrastructure-as-code. - Experience scaling engineering teams through rapid headcount growth. - Contributions to engineering culture initiatives, such as onboarding programs, tech talks, or internal tooling. Benefits and Incentives - Competitive Base and Incentive Plan - Stock Options - Health and Welfare Plans* - Life and Disability Plans* - Retirement Plan* - Unlimited Flexible Paid Time Off, including your birthday off! - Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.