• Architect the Future: Translate customer business goals and eLearning objectives into long-term technical strategies that unlock the full potential of Docebo's capabilities. • Own the Relationship: Take complete technical ownership of the Docebo-customer relationship, partnering closely with the Account Team to drive overall account health, customer growth, and long-term satisfaction. • Command the Room: Create and deliver high-impact presentations regarding performance and contractual SLAs directly to customer senior and executive management. • Guard the Platform: Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks. • Champion Efficiency: Collaborate with internal Premium Advisors to analyze support case patterns, identifying systemic workarounds and recommending improvements to enhance long-term platform health. • Innovate through Pilots: Support the preparation and execution of small proof-of-concept projects, testing out cutting-edge scenarios with stakeholders before rolling them out organization-wide. • Bridge the Gap: Serve as the central technical liaison between customer executive stakeholders and internal Docebo teams to run point during critical events and align future product roadmaps.

• Own the technical relationship with our LATAM customers as they move throughout their PVcase journey, beginning with Onboarding and Implementation. • Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. • Manage a book of customers, acting as the primary point of contact for technical-related questions and coordination of issue management and problem resolution. • Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer. • Guide customers through implementation, onboarding, and adoption. • Drive healthy Adoption, Net Retention, and Churn targets. • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. • Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. • Advocate for customers and develop strong relationships to ensure adoption of PVcase products. • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products. • Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey. • Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.

Role Description At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned: - Promotes and sells Medtronic's products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales targets. - Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. - Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. - Promotes and establishes education of the company's products and/or services. - Conducts market research including customers and competitors activities. - Implements market development plans/strategies and changes as needed. - Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: - Typically sales professional individual contributors with direct sales responsibilities. - May direct the work of other lower level sales professionals or manage sales processes and/or accounts involving multiple team members. - The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS - Autonomy: Seasoned sales professional managing large accounts involving multiple team members. - Secures and maintains product distributions and/or services, and maintains effective agreements. - Works independently with limited supervision. - Builds a network of relationships. - Organizational Impact: Works to achieve individual sales targets and execute on sales plans by developing new accounts and/or expanding existing accounts, expanding market presence, and building strong client base. - Has significant impact on achieving department’s sales results and may contribute to the development of goals for the department and planning efforts. - Works on one or more large accounts, involving multiple team members. - Drives adoption and penetration in accounts. - Innovation and Complexity: Makes improvements of sales processes, and tools to enhance performance of the job area. - Recommends changes in account strategy and tactics to achieve sales goals. - Demonstrates good judgment in selecting methods and techniques for obtaining solutions. - Communication and Influence: Influences internal contacts (within the job area) and external suppliers, customers and/or vendors regarding policy, practices and procedures. - Communicates with external suppliers, customers and/or vendors, involving advanced negotiation and/or presentations in order to manage relationships and close sales. - Leadership and Talent Management: Normally receives little instruction on day-to-day work, general instructions on new assignment. - May be responsible for providing guidance, coaching and training to other sales professionals and/or support employees. - May manage large accounts at this level, requiring responsibility for the delegation of work and the review of others' work product. Qualifications - Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Company Description We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a Partner Technical Enablement Manager at Superhuman, you will be the technical backbone of our partner ecosystem, combining enablement strategy, solution expertise, and hands-on guidance to accelerate partner success and drive product adoption. This role extends far beyond training — senior enablement leaders shape how partners position, implement, and support Superhuman at scale, and serve as trusted advisors on how to maximize value for joint customers. You will design and deliver high-impact enablement programs, develop repeatable frameworks and assets that make partners self-sufficient, and translate Superhuman’s capabilities into clear, actionable solutions. Collaborating closely with partnerships, sales, product, and enablement, you will ensure Superhuman is represented with depth, clarity, and consistency across our partner network, empowering partners to confidently sell, deploy, and support Superhuman. In this role, you will: - Develop technical enablement assets, certification programs, and playbooks that equip partners (resellers, MSPs, SIs) to sell, implement, and support our products effectively. - Design, launch, and maintain partner-facing learning paths, knowledge bases, and resource hubs that support onboarding, solution deployment, and ongoing technical proficiency. - Partner cross-functionally with Product, Engineering, Sales, and Partner teams to define how technical content is created, validated, distributed, and improved. - Own partner enablement program planning, execution, and reporting, including tracking partner readiness, certification progress, and impact on partner-driven revenue. - Lead and deliver technical onboarding, workshops, and hands-on training (demos, PoCs, labs) to accelerate partner ramp and solution adoption. - Serve as a technical subject matter expert supporting partners in pre-sales (RFPs, demos, architectures) and early-stage implementations. - Propose and drive scalable approaches to partner enablement (e.g., virtual labs, self-serve training, AI-assisted learning), iterating based on partner feedback and performance data. - Drive alignment across internal and external stakeholders on program updates, technical changes, and enablement strategy. - Act as a strategic advisor to Product, PMM, and Partner leaders, ensuring technical enablement stays tightly coupled to product roadmaps and partner GTM motions. - Measure adoption, retention, and effectiveness of partner enablement programs, continuously optimizing to improve partner capability, satisfaction, and revenue contribution. Qualifications - 3+ years of hands-on experience with relevant technologies (e.g., SaaS platforms, APIs, cloud infrastructure) and the ability to translate product capabilities into partner-facing technical guidance. - 3+ years of experience in technical enablement, partner enablement, solutions engineering, or a related function within a SaaS or technology-driven company. - Experience in a quota-carrying role (sales and/or customer success), ideally as a top performer. - Proficiency with enablement tooling, specifically LMS and CMS platforms, to build scalable, tailored learning experiences. - Eager to build foundations and grow a team of enablers who will scale programs aligned to business needs, while managing stakeholder priorities. - Strong facilitation skills: prepares thoroughly, communicates clearly, manages time well, asks incisive questions, and creates a safe, engaging learning environment. - Fluent in modern SaaS tech stacks, with the ability to streamline workflows and surface insights that improve performance and revenue outcomes. - Able to define benchmarks and standards for measuring partner behaviors and performance. - Demonstrated ability to work independently with minimal guidance, manage priorities across multiple products, and thrive in fast-paced, results-driven environments. - Able to collaborate in person periodically (~2 weeks per quarter), traveling to team hubs, partner sites, or enablement events as needed. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. United States: Zone 1: $171,000 - $200,000/year USD Zone 2: $154,000 - $193,000 /year USD Canada: Zone 1: $125,000 - $170,000 CAD/year CAD For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).