**Summary of the Role** The Strategic Alliance Manager (SAM) works across M-Files to drive sales and business growth by developing new and expanding existing business opportunities through strategic partnerships and partner ecosystems. As the primary M-Files leader for assigned partners, you will be responsible for growing revenue, strengthening business development efforts, and building executive-level relationships while leading the development and execution of solutions, programs, and initiatives that support mutual growth objectives. This role requires a deep understanding of partner ecosystems, strong sales and business development expertise, and the ability to align partner strategies with M-Files objectives. You will work cross-functionally across Sales, Marketing, Product, Services, and Executive Leadership to accelerate growth, increase partner adoption of M-Files solutions, and position M-Files as a preferred technology partner. **Partner Growth & Business Development** - Drive revenue growth across assigned partners supporting all sales motions, including sell-through, sell-with, sell-to, and managed services models. - Develop and execute growth plans that align partner objectives with M-Files business goals. - Identify, qualify, and create new business opportunities while continuing to expand existing partner relationships. - Increase M-Files share of partner wallet and partner adoption across the M-Files product portfolio. - Demonstrate a strong sense of urgency and accountability for growing joint partner business. **Partner Ecosystem Leadership** - Leverage deep experience across partner ecosystems, including Global and Regional Systems Integrators, Independent Software Vendors (ISVs), Distributors, Resellers, and Managed Service Providers. - Build and sustain trusted relationships across all levels of partner organizations. - Align partner strategies with M-Files objectives and drive adoption of M-Files as a preferred technology platform. - Lead the identification and development of cross-partnership ecosystem opportunities and solutions. **Sales & Revenue Execution** - Meet or exceed quarterly and annual sales objectives. - Drive sales process execution, opportunity progression, forecasting accuracy, and successful closure of partner-influenced opportunities. - Maintain accurate forecasts and provide real-time updates to leadership regarding pipeline performance and business progression. - Develop and execute compelling business plans that differentiate and strengthen the value of M-Files solutions. - Lead virtual teams in creating and executing winning value propositions that align customer, partner, and M-Files business objectives. - Coach joint sales teams on effective sales strategies and opportunity management. **Strategic Planning & Market Development** - Anticipate market, industry, and technology trends and use those insights to identify growth opportunities. - Stay informed on partner business priorities, IT initiatives, and industry challenges to drive strategic business development efforts. - Develop and maintain Partner Business Plans that accelerate long-term growth opportunities. - Identify and drive new programs, business models, and go-to-market initiatives that support business growth. **Solution Development & Innovation** - Lead the identification of potential joint partner solutions and engage M-Files resources to develop innovative offerings. - Leverage knowledge of the M-Files portfolio to create differentiated end-to-end solutions that address customer needs. - Analyze business drivers, market opportunities, and risks to support the development of scalable growth strategies. - Champion projects that support long-range strategic goals and objectives for both M-Files and its partners. **Partner Relationship Management** - Establish strong professional relationships and credibility with partner executives and key stakeholders. - Serve as a trusted advisor on joint go-to-market strategies and partner growth initiatives. - Clearly articulate M-Files value propositions and business outcomes to both business and technical audiences. - Act as the internal advocate for assigned partners while representing M-Files externally. - Maintain a high level of partner loyalty, trust, and engagement. **Technology Leadership & Industry Expertise** - Serve as a trusted advisor to partner technology and business leaders. - Demonstrate thought leadership by helping partners apply technology to address evolving business challenges. - Influence partner technology strategies to include M-Files as the technology of choice. - Drive adoption of M-Files solutions across partner technical teams, industry vertical teams, and partner-led customer engagements. - Leverage expertise across multiple industry verticals to identify new growth opportunities and create additional value for partners and customers. **Leadership & Cross-Functional Influence** - Provide leadership and direction to diverse, global, and decentralized virtual teams. - Serve as a coach, mentor, and trusted advisor to internal stakeholders and partner communities. - Drive process improvements and contribute to the development of new methods, programs, and business models. - Act as a strategic contributor to the ongoing evolution of M-Files' partner ecosystem and growth strategy.

• M&A and other inorganic activity in close collaboration with the C-Suite and other relevant corporate stakeholders, working with direct and cross functional teams throughout the • Producing and presenting investment recommendations for review by senior executives and board • Executing and assisting with the due diligence and deal execution process; including negotiations and management of cross-functional teams and outside advisors. • Driving the execution of a transformational M&A agenda across multiple business lines. • Involvement with mission-critical strategy initiatives, working directly with the C-suite. • Assisting in budgeting, forecasting, and financial analysis to deliver data‑driven insights that support strategic decision‑making and drive business performance.

• Responsible to define necessary data sets for functional and enterprise knowledge to be used in tactical customer execution and strategic development • Ensure data set accuracy and efficiency of storage and extraction • Lead capture of segment data via multiple techniques including Voice of Customer, Region VPs | Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops in support of customer strategy development • Establish processes and expectations for aggregating metrics utilizing Salesforce, Voice of Customer, and other primary and secondary methods • Leading collaboration with OE Account organizations and Customer Support to ensure a OneCollins methodology • Responsible to provide monthly and quarterly reporting as appropriate in support of pursuit review engagements as part of pursuit discipline and accountability • Responsible to vigorously enhance and evolve Airlines & Lessors Voice of Customer processes and collection, providing leadership and expertise of methodologies to ensure consistent and accurate data collection in a manner aligned with the Sales Enablement and Strategic Intelligence (SESI) organization • Sponsor the capture of actionable intelligence across the customer facing organization and create corresponding strategies that support airline and Collins Net Promoter Scores (NPS) • Responsible for establishing close collaboration with OE Account Management, Customer Support, and SESI teams to ensure a OneCollins process • Support strategic development and implementation of Salesforce, in collaboration with the SESI team, to optimize efficient extraction of Airline & Lessor key performance indicators and insights • Bring reporting metric expertise to bear in future Salesforce developments and evolutions • Co-lead the upgrade and roll out of the customer categorization model across the enterprise to incorporate the value and complexity of additional value streams (e.g. wheels and brakes, navigation, etc.) • Responsible for assisting on transformation initiatives, including implementation of the CE&S playbook in the Airlines & Lessors channel, and other projects as appropriate • Support development of high-potential talent and mentor junior and potential Customer Advancement, Business Development and Account Executive associates

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As Manager, People Technology & Analytics, you’ll serve as a key conduit between the People Team (e.g., People Partners, Talent, Total Rewards), IT, Payroll, Finance, and the broader business—translating business and employee needs into scalable technology solutions, reliable data architecture, and actionable workforce analytics. As a technology-forward company, Ro employees have high expectations for intuitive systems, seamless experiences, and high-quality support. This role will play an important part in shaping how employees interact with People systems and services by building efficient workflows, scalable self-service experiences, intelligent automations, and AI-enabled solutions that improve both operational efficiency and the employee experience. At the same time, you will help strengthen the company’s workforce data and analytics capabilities—ensuring People data is accurate, well-governed, and transformed into meaningful insights that support strategic planning, organizational effectiveness, and business decision-making. This role is ideal for someone who combines systems thinking, analytical rigor, and a startup mindset, and who is comfortable operating strategically while remaining hands-on when needed. What You’ll Do: - Own the People technology ecosystem, with UKG serving as the core system of record, ensuring systems are scalable, connected, and aligned to business needs - Govern and maintain organizational data structures including entities, departments, sub-departments, job codes, job architecture, reporting hierarchies, and naming conventions to ensure consistency and reporting integrity - Design and oversee People systems architecture and data flows across HR platforms (e.g., ATS, payroll, benefits, compensation, performance tools), ensuring accurate and reliable upstream/downstream integrations - Build and maintain People reporting, dashboards, and workforce analytics (within UKG and external BI/reporting tools) to support operational and executive decision-making - Analyze workforce data to identify trends, correlations, risks, and opportunities, and translate findings into actionable insights and recommendations - Partner cross-functionally with HR, IT, Payroll, Finance, and business leaders to align on systems strategy, data governance, reporting logic, and workforce metrics - Ensure data accuracy, consistency, integrity, and security across People systems and downstream reporting environments through audits, validation, and reconciliation processes - Identify opportunities to streamline processes, automate workflows, and improve reporting infrastructure, including leveraging AI and automation tools where appropriate - Oversee HR technology enhancements, integrations, and vendor partnerships, partnering with external consultants where appropriate for technical configuration work - Train and support stakeholders on People systems, reporting, and data interpretation, building scalable self-service reporting capabilities where possible - Identify complex system and data issues, recommend solutions, and drive resolution end-to-end What You’ll Bring to the Team: - 5–7+ years of experience in People Technology, HRIS, People Analytics, or related roles, including experience supporting and optimizing HR systems ecosystems - Strong experience with People reporting, workforce analytics, and dashboard development - Experience managing HRIS integrations, APIs, data feeds, and cross-system data flows - Strong understanding of organizational data structures and HR data governance principles - Proven ability to translate business needs into scalable systems, reporting, and analytics solutions - Proficiency in Excel and BI tools (e.g., Looker, Snowflake, Hex, Cognos BI, Tableau, etc.) - Experience analyzing workforce data and translating insights into clear recommendations and business actions - Strong systems-thinking and problem-solving capabilities, with the ability to identify root causes and improve processes holistically - Excellent communication and stakeholder management skills, with the ability to influence and drive alignment across cross-functional teams - Ability to operate effectively in a fast-paced, high-growth environment with a high degree of ownership and adaptability - Experience leveraging automation and/or AI tools to improve workflows, reporting, or operational efficiency (preferred) - Experience with UKG or comparable HRIS platforms strongly preferred We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $115,600 - $145,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.