Dexcom

Role Description As a member of the Customer Advocacy team, you will act as the primary notification and consolidation point for receiving, processing, analyzing, and reporting product complaints. Your responsibilities will include: - Developing and updating company complaint and inspection procedures to ensure the capture and investigation of complaints. - Maintaining and analyzing problem logs to identify and report recurring issues to quality assurance management and product development. - Documenting and tracking contact information, reported issues, and problems in accordance with company guidelines and external regulatory requirements. - Collaborating with other internal groups to respond to product inquiries and issues. - Answering telephone “hot line” and written or Internet-based inquiries regarding company products. Your commitment to patient safety and product quality will be demonstrated by: - Maintaining compliance with the Quality Policy and all other documented quality processes and procedures. - Accurately reviewing, evaluating, documenting, and maintaining records of all complaint investigations in compliance with domestic and international regulations (e.g., CFR 803, CFR 820, MDD, ISO 13485, etc.). - Effectively working in settings characterized by multiple short-term deadlines, frequent interruptions, and shifting priorities. - Training and supporting new functions, products, and complaint processing. - Performing routine complaint system data entry, documentation, and administrative tasks. - Participating in and assisting with special projects under close supervision. - Demonstrating professional communication within and outside the department when seeking additional information or resolving issues. - Performing other duties as assigned. Qualifications - 0 to 2 years related experience, preferably in medical device post-market product surveillance complaint handling or equivalent combination of education and experience. - Strong analytic ability is required. - Knowledge of and experience in the field of diabetes and CGM technology is highly desirable. - Capability of applying knowledge of relevant procedures and applicable regulations to complaint processing. - Certification(s) for engineering/quality discipline. - Intermediate computer software skills, e.g., MS Excel and MS PowerPoint. Requirements - Typically requires a minimum of 0-2 years of related experience and High School diploma/certificate or equivalent. Benefits - A front row seat to life-changing CGM technology. - Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required - 0-5% Salary - $21.49 - $32.25

Role Description As a Senior Clinical Trial Lead, you will oversee the operational delivery of multi-country medical device clinical investigations across Europe. This role encompasses planning, execution, and closeout in full compliance with ISO 14155, EU MDR 2017/745, ICH-GCP, GDPR, and applicable local regulations. Acting as the single point of accountability for trial quality and performance, the Sr. CTL provides strategic direction, operational leadership, and cross-functional coordination from study initiation through completion. Where you come in: - Lead cross-functional trial teams (Site Management, Monitoring, Data Management, Biostats, Safety, Clinical Logistics). - Drive country and site feasibility across Europe and select sites based on clinical trial design requirements. - Author, review, and approve clinical study protocols and informed consent forms to ensure scientific integrity, regulatory compliance, and ethical standards. - Ensure protocol adherence, timely data entry, query resolution, and deviation management. - Coordinate with ethic committees and competent authority as needed. - Maintain inspection-ready documentation, drive continuous improvement and lessons learned. - Serve as the central point of contact for internal/external stakeholders. - Prepare updates, risk summaries, and decision briefs to senior leadership. - Develop timeline plans and proactively manage path to meet trial milestones (e.g. FPI). - Provide robust vendor oversight (e.g. CROs), escalate and remediate as needed. - Lead and drive strategic initiatives, coordinating cross-functional teams to ensure timely and high-quality execution. Qualifications - Experience in leading a clinical trial in all phases (e.g. start up, execution, and close out). - Experience in medical devices and/or diabetes clinical trials. - Proficient at utilizing clinical management systems and electronic data capture systems. - Prior inspection/audit participation. - Familiar with post market clinical follow-up, registries, real-world evidence, or adaptive designs. - Detail-oriented, strategic thinker, problem solver, and drive decision making. - Excellent communication both verbal and written. Requirements - Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 8-12 years related experience or a Master’s degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience. Benefits - A front row seat to life changing CGM technology. - Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Remote Workplace Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically within an hour’s commute). If you reside within commuting distance of a Dexcom site, a hybrid working environment may be available. Ask about our Flex/Hybrid workplace option.

• Design, build, and maintain cloud-based backend systems—including APIs, event-driven services, and data pipelines—using AI-assisted development workflows to increase speed and quality. • Work across the full software lifecycle: architecture, design, implementation, automated testing, performance tuning, documentation, and verification. • Develop and integrate services with Firestore, Cloud SQL, and other GCP-native components. • Improve engineering processes through automation, developer-efficiency enhancements, monitoring/observability improvements, and cost-optimization initiatives. • Participate in code reviews and champion best practices in API design, security, testing, DevOps, and cloud architecture. • Learn and maintain existing internal applications, modernizing and refactoring where appropriate. • Diagnose and resolve issues alongside QA and SRE teams across lower environments and production. • Use GitHub, CI/CD pipelines, and JIRA to manage development and releases. • Participate in on-call rotations as required.

Role Description In this pivotal role, you will provide high-impact support to the Senior Director, Medical & Clinical Affairs, Country Medical Leads and the wider Medical and Clinical Affairs team across the EMEA region. You will take ownership of key operational activities for the EMEA Medical and Clinical Affairs team. Success in this role requires excellent judgement, exceptional communication skills, and a knack for anticipating needs before they arise. If you enjoy improving processes, navigating complexity, and being a trusted partner to leadership, we’d love to have you on the team. Where you come in: - Manage complex executive calendars across time zones, proactively resolving conflicts and conducting regular calendar audits to optimize leadership time. - Plan and manage executive travel, creating detailed itineraries, tracking changes, and handling all related administrative documentation. - Own budget tracking for Medical Affairs programs and projects, including PO/requisition coordination, actuals vs. plan monitoring, accrual inputs, and monthly variance commentary for leadership. - Operationalize educational grants: intake and triage, eligibility/criteria checks, routing for internal review and approvals, and documentation and audit readiness. - Coordinate contract submissions and handling with cross-functional partners (e.g., Legal, Compliance, Procurement), ensuring accurate scopes, compliant routing, and lifecycle follow-through to signature and filing. - Establish yourself as Veeva CRM superuser, create medical metrics dashboards for medical presentations and routine reporting, working closely with the global Veeva CRM team. - Manage medical material uploads into the appropriate approval systems (e.g., internal medical/legal review platforms like Veeva), ensuring correct metadata, version control, audit trails, and post-approval dissemination. - Plan and execute events for Medical Affairs (internal and external): own timelines, budgets, vendor coordination, venue/virtual logistics, speaker and attendee management, and post-event reconciliation. - Prepare high-quality meeting materials, including agendas, background documents, polished PowerPoint presentations, and accurate meeting notes with clear action tracking. - Assist with country-level internal communications, partnering with the internal communications team to support all-employee meetings and messaging. - Onboarding coordination for new medical hires, in collaboration with HR and IT. - Standardize processes and documentation (Instructions/Playbooks/Checklists), champion continuous improvement, and train colleagues on workflows relevant to Medical Affairs. - Document and knowledge management – maintain and optimize team databases & trackers (e.g., grants, contracts, training assets, KOL interactions), driving data accuracy, dashboarding, and actionable insights for leadership reviews. Qualifications - 3+ years’ experience supporting senior leaders in a fast-paced, multinational corporate environment. - Fluency in English. - Exceptional organizational skills, with a strong eye for detail and the ability to manage multiple priorities simultaneously. - Proven expertise in scheduling, travel management, presentation creation, meeting coordination, and stakeholder support. - Outstanding communication skills, enabling you to build strong relationships with internal and external stakeholders. - A continuous-improvement mindset, with strong problem-solving abilities and comfort navigating ambiguity. - High integrity and discretion, with a commitment to handling sensitive information responsibly. - Ability to exercise independent judgement and take initiative in driving tasks forward. - Flexibility, including occasional support outside standard working hours when business needs arise. - Strong proficiency in MS Office 365, Teams, SharePoint, and modern productivity tools like Veeva (or ability to quickly learn). Requirements - Typically requires a Bachelor’s degree and 0-2 years previous experience. Benefits - A front row seat to life-changing CGM technology. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required - 5–15% (primarily within EMEA). Workplace mode - Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). - If you reside within commuting distance of a Dexcom site (typically 75 miles/120km), a hybrid working environment may be available. - Occasional international travel is required based on business needs (20%).

Role Description Join Dexcom as a Test Technical Lead for Mobile Apps V&V, where you'll provide expertise in test automation and frameworks for mobile-cloud native components. You'll lead test automation development, identify software project risks, and drive proficiency with software tools. If you're passionate about being a change-agent in the test engineering space, this role is perfect for you! - Provide expertise in test automation and frameworks for mobile-cloud native components. - Provide direction, expertise, and leadership in test automation development, including both test case and test framework development. - Provide direction, expertise, and leadership in the identification of software project risk and the mitigations in place to address via test strategy and coverage. - Develop and lead both vision and change that benefits the entire organization. - Be hands-on in technical design, coding, and execution. - Understand and drive proficiency with software tools for test management, requirements management, engineering analysis, and statistical analysis. - Have hands-on experience with continuous delivery and trunk-based development. Qualifications - Proven history of test automation development at a high level, including test case modular design, complex test framework architecture, and integration of components which include both in-house developed and off-the-shelf. - Proficient in at least one major programming language such as Kotlin, Swift, Python, JAVA, etc., with hands-on experience in testing frameworks such as Espresso, XCUITest, Appium. - High degree of diligence in coding, testing, debugging, documentation, and attention to detail. - Prior CI/CD implementation experience and knowledge of SDLC. - Desire to work in a fast-paced, agile, and collaborative environment. - Excellent verbal and written communication skills. Requirements - Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience. - At this level a graduate degree may be desirable with 4 years of related experience. Benefits - A front row seat to life changing CGM technology. - Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required 0-5%

• Conduct sales meetings to promote Dexcom’s products and services to existing and potential customers (including physicians, diabetes educators, and patients), sell products, and provide related services • Educate physicians, nursing staff, and patients on the benefits and practical use of Dexcom’s continuous glucose monitoring products • Build and maintain relationships with physicians • Represent Dexcom at local, regional, and national diabetes conferences and exhibitions to showcase products to patients and diabetes stakeholders • Implement business strategies and tactics to achieve corporate objectives and individual targets • Complete reports as assigned • Collaborate with field and inside sales teams to meet or exceed company goals • Local travel is required, including overnight stays

Role Description Reporting to the Head of Software, the Senior Director of Software Engineering for Consumer Applications will lead Dexcom’s consumer software application portfolio, driving the strategy, development, delivery, and lifecycle management of customer-facing digital products and services. - Develop scalable organizational structures and engineering capabilities aligned to a Product Operating Model. - Lead engineering teams operating within a Product Operating Model with end-to-end ownership and accountability for customer outcomes. - Drive modern engineering practices including CI/CD pipelines, AI-Assisted development workflows, automated testing, integrated quality engineering, and reliable software delivery at scale. - Partner with architecture and platform leaders to incorporate modern cloud, data, and AI-enabled capabilities into future product experiences. Qualifications - Extensive experience leading large-scale software engineering organizations delivering consumer software products. - Deep expertise across mobile applications, cloud-native architectures, APIs, digital ecosystems, and modern software delivery practices. - Demonstrated success delivering highly available, high-quality software to large user populations. - Experience integrating AI-enabled capabilities, intelligent automation, or advanced analytics into customer-facing products or engineering workflows. Requirements - Typically requires a Bachelor’s degree with 17+ years of industry experience. - Requires a degree in a technical discipline. - 13+ years of successful management experience in relevant industry. Benefits - A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required - 15-25% Remote Workplace - Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). - If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Salary - $220,100.00 - $366,800.00

Role Description To provide support to independent medical safety assessment for Dexcom products by proactively obtaining, reviewing and evaluating additional data and reports containing potential safety information. To support individual case global safety / regulatory reporting compliance. To support quality system post market surveillance plan. To provide support to Health Care Professionals and Dexcom patients, who require immediate assistance due to device issues with potential health implications. - Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams. - Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives. - Triage and appropriately escalate product complaints that require elevated review and safety signals. - Execute post market surveillance activities in compliance with applicable global regulations, such activities include post market plans, PSUR, CER, literature reviews, design control, and risk management. - Review and provide input on any complaints regarding serious adverse events. Contact medical professionals for additional information as required. - Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting. - Assist in providing safety trend analyses and any related periodic review meetings. - When indicated, review technical support calls and communicate potential issues with technical support management. - Performs other duties related to the position as necessary as defined in company’s SOPs or requested by his/her supervisor. Qualifications - Knowledge of and clinical experience in field of diabetes and CGM technology are desirable. - Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Quality Assurance are desirable. - Experience in Post Market Surveillance activities is desirable. - Ability to interpret company policies and procedures to complete a variety of tasks. - Must be self-motivated, self-confident, and be able to work independently or equally well as a team member. - Demonstrated ability for teamwork and collaborative problem-solving. - Other important qualities include excellent written and verbal communications skills, attention to detail, consensus building and teamwork, planning and implementation skills. - Registered Nurse preferred. - Minimum 2-5 years of previous clinical work experience. - 2 or more years of experience in Post Market Surveillance, Medical Device Reporting and Product Vigilance monitoring is highly desirable. Requirements - Travel Required: 0 – 25% - Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience. Remote Workplace Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Salary $37.93 - $63.22

• Design and build enterprise solutions using SharePoint Online (modern sites, lists, libraries, and web parts), Power Apps (Canvas and Model-driven), Power Automate (cloud and desktop flows), and Power BI interactive dashboards. • Develop reusable components to accelerate delivery. • Integrate Microsoft 365 and Power Platform solutions with external systems using RESTful APIs, standard connectors, and Azure services (e.g., Azure Functions, Logic Apps), ensuring robust, scalable architectures that meet security and compliance requirements. • Leverage Microsoft 365 Copilot and AI Builder to automate content generation, streamline workflows, and embed intelligent insights into business applications. • Analyze existing business processes and workflows to identify automation opportunities. • Build and maintain Power BI reports and dashboards integrating data from multiple sources. Ensure data accuracy, implement governance best practices, and optimize solutions for performance. • Collaborate closely with business stakeholders, product owners, and IT team members to gather requirements, translate business needs into technical specifications, and provide mentorship to junior developers. • Implement CI/CD pipelines and application lifecycle management (ALM) practices for Power Platform solutions, managing deployments across environments in alignment with enterprise governance and compliance standards.

• Implement the national pharmacy strategy in your region • Manage and develop key pharmacy partners in your territory • Build sustainable, trust-based relationships as equals • Collaborate actively with cross-functional teams to optimize the Dexcom solution in the pharmacy channel • Analyze regional market trends, identify opportunities, and derive targeted actions • Own regional performance and ensure goals and initiatives are successfully executed.