Ro

This role is structured as an independent contractor position (1099), with services provided to Ro on an hourly, invoice-based basis. At Ro, the Senior Creative, Design role is equivalent to a Senior Designer—an experienced individual contributor who leads through craft and execution. As a Senior Creative on our team, you will help bring Ro’s brand to life across multiple channels including CRM, paid social, organic social, website asset refreshes, and always-on production work. You will be a hands-on designer with strong craft, broad versatility, and the ability to move quickly across priorities while maintaining a high quality bar. This role is ideal for a creative who thrives as a generalist and enjoys working across different formats and channels. You will collaborate closely with senior creative leads and cross-functional partners to execute thoughtful, effective creative that feels clear, human, and unmistakably Ro. You will join a team of creative craftspeople driven by purpose. We care deeply about making healthcare feel modern, accessible, and gutsy. We value collaboration, speed, and strong fundamentals, and we believe great work comes from iteration, care, and shared ownership. What you’ll do - Be hands-on. Design and produce creative across CRM, paid social, organic social, website asset refreshes, and always-on production work - Own execution. Take tickets from brief to delivery, adapting quickly to shifting priorities and timelines - Flex as a generalist. Move seamlessly across channels and formats, providing coverage where design support is most needed - Support animation. Create and support animated and motion-based assets as part of broader campaigns and production work - Collaborate closely. Partner with creative leads and cross-functional teams to ensure work is aligned, on-brand, and delivered on time - Maintain quality. Ensure all work meets Ro’s visual standards and contributes to a cohesive brand experience - Iterate with intention. Embrace feedback and refinement to balance speed, performance, and craft - Advocate for inclusivity. You’ll continuously prioritize diversity, inclusion, and representation in your work, bringing empathy and intention to each design choice you make. What you’ll bring - Experience. 5+ years of experience in design or creative roles, with a portfolio demonstrating strong craft across digital channels. - Tool fluency. Proficiency in Figma; familiarity with animation or motion tools is a plus - Strong design craft. A sharp eye for layout, typography, composition, and visual storytelling - Generalist versatility. Comfort working across multiple channels and formats without losing focus or quality - A drive to evolve the brand. A constant push to make the work stronger, paired with awareness of today’s design trends and how to apply them thoughtfully to Ro’s brand. - Animation skills. Ability to create or support animated assets and contribute to motion-forward creative - Speed and adaptability. Confidence operating in a fast-moving, high-volume environment - Collaborative energy. Openness to feedback and a team-first mindset - Commitment to growth. An openness to learning and refining craft while taking ownership of continuous improvement. - Care and intention. Thoughtfulness in the work, the details, and the people it serves.

• You'll be focused on great paid social creative that converts. You will concept and create visually captivating paid social content (static, video, etc.) that drives conversion and user engagement while communicating our brand messaging. Your work will be measured against metric goals such as CTR, CVR, and CAC. • You'll be responsible for brainstorming and creating a high volume of new ad concepts to drive outsized account performance. You'll leverage performance insights and growth metrics to spot patterns, distill insights, and create hypotheses for future creative iteration. • You'll own paid social workstreams, leveraging learnings to create templates and frameworks to work more efficiently, infusing the Ro growth ecosystem with fresh, brand-aligned creative. You'll partner with a conceptual copywriter to introduce new ways to stretch our brand. • You'll be engaged with the latest design and social media trends, technologies (Al), and industry best practices to improve the effectiveness of creative deliverables. You'll partner with a conceptual copywriter to introduce new and relevant ways to express ourselves on Meta, TikTok, and more. • You'll work to bring ideas from concept to execution independently and collaboratively, creating and iterating on a high volume of creative quickly.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. At Ro, the care experience is at the heart of how we build trust with our patients. Every conversation, every resolved issue, and every moment of support shapes how people experience their healthcare - often during moments when they need it most. As the Manager of Training & Quality Assurance, you will define and lead the strategy for how we enable high-quality, consistent, and scalable support across Ro’s non-clinical Member Experience organization. This includes both our onshore (U.S.-based) teams and our BPO partners. In this role, you will own the end-to-end learning ecosystem and quality assurance function- ensuring that every team member is set up to deliver exceptional patient experiences from day one and continues to grow over time. You’ll establish the frameworks, standards, and systems that drive quality, while building training programs that evolve alongside our products, policies, and patient needs. You will partner closely with Operations, Product, Quality & Safety, Legal, and BPO leadership to ensure alignment between training, quality standards, and the broader care experience. Your work will directly influence how we measure performance, coach teams, and continuously improve the patient journey. This is a highly cross-functional and strategic role, focused on building scalable systems for learning, performance, and quality that support a growing, distributed care organization. This role is a people manager role with direct oversight of QA and training team members (including QA associates and team leadership), while also owning the broader training and QA roadmap. Success in this role requires balancing hands-on execution with strategic ownership, and driving alignment across internal and BPO teams through strong cross-functional influence. What You'll Do: - Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization - Own the end-to-end Training and Quality Assurance strategy for Ro’s non-clinical Member Experience organization across both onshore and BPO teams - Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires - Build and evolve continuous learning programs to support ongoing development, product education, policy updates, and performance improvement - Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes - Establish clear quality standards and ensure consistent application across internal teams and BPO partners - Partner with Operations and frontline leadership to translate QA insights into targeted coaching, training interventions, and performance improvements - Develop feedback loops between QA, training, and operations to identify systemic gaps and drive continuous improvement initiatives - Leverage data to identify trends in quality, knowledge gaps, and performance drivers, and translate insights into actionable programs - Partner cross-functionally with Product, Engineering, Legal, and Quality & Safety to ensure training and QA frameworks reflect current workflows, policies, and compliance requirements - Serve as the primary point of contact for QA and training across BPO partners, ensuring alignment to Ro standards and consistency in patient experience - Lead vendor calibration sessions, quality reviews, and training audits to maintain high performance across outsourced teams Introduce and scale tools, technologies, and best practices (including AI-enabled QA and learning tools) to improve efficiency and effectiveness - Support organizational change initiatives (e.g., new product launches, workflow updates, policy changes) by ensuring structured training, readiness, and adoption across teams What You’ll Bring to the Team: - 5+ years of experience in training, quality assurance, customer experience, or service operations, with increasing scope in complex, scaled environments - 3+ years of leadership experience, including managing individual contributors or senior ICs - Proven experience building and scaling training programs and QA frameworks across distributed teams, including BPO environments - Strong understanding of quality assurance methodologies, calibration processes, and performance management in customer support or patient experience settings - Experience supporting omnichannel environments (e.g., chat, messaging, email, voice) with a focus on consistency and quality across channels - Strong data fluency, with experience analyzing QA results, performance trends, and learning outcomes to drive business decisions - Hands-on experience with CRM and support tooling (e.g., Zendesk), as well as familiarity with QA platforms, LMS tools, and AI-enabled solutions - Demonstrated ability to influence cross-functional stakeholders and translate business needs into scalable training and quality programs - Experience working in fast-paced, high-growth environments, with the ability to balance strategic thinking and execution We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $106,300 - $128,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As a Licensing & Credentialing Associate, you will execute the day-to-day workflows that ensure our provider network is properly licensed, credentialed, and ready to deliver care. You’ll support the full lifecycle of provider onboarding, activation, and ongoing compliance across a multi-state network of clinicians. In this role, you’ll partner closely with the Medical Practice, Care Delivery Operations, Legal, Compliance, and People teams while reporting into the Licensing and Credentialing function. You are highly detail-oriented, operationally minded, and thrive in structured environments where accuracy, organization, and follow-through are critical to success. What You'll Do: - Execute provider credentialing workflows, including initiating profiles, tracking progress, and ensuring timely activation - Collect, review, and validate provider documentation for completeness, accuracy, and compliance with internal standards - Maintain and update provider data across systems (e.g., credentialing platforms, Airtable, internal tools), ensuring high data integrity - Monitor license expirations and renewal timelines; proactively follow up with providers to maintain active licensure - Support the tracking and maintenance of Nurse Practitioner collaboration agreements, ensuring alignment with state-specific requirements and internal policies - Support re-credentialing processes, including outreach, tracking, and documentation management - Manage inbound requests and communications through licensing and credentialing support channels - Assist with provider offboarding processes, including tracking license deactivations and updating records - Support broader practice compliance functions as needed, including documentation, tracking, and audit preparation - Identify operational gaps or inefficiencies and contribute to process improvements within licensing and credentialing workflows What You’ll Bring to the Team: - 2–4 years of experience in healthcare licensing and credentialing - Experience working with credentialing systems or data tools (e.g., Medallion, CAQH, Airtable, or similar) - Strong attention to detail and ability to manage high-volume, process-driven work with accuracy - Operational mindset with the ability to follow, maintain, and improve structured workflows - Strong organizational and time management skills with the ability to prioritize across multiple workstreams - Clear and proactive communication skills, with strong follow-up and stakeholder coordination abilities - High ownership and accountability—you reliably see tasks through to completion - Familiarity with multi-state licensing requirements and healthcare compliance; knowledge of state-level NP licensure rules and scope-of-practice nuances is a plus We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target hourly rate for this position ranges from $28.00 - $33.00, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The RoleAs a Senior Security Engineer, Enterprise SaaS, you’ll serve as Ro’s hands-on technical lead and builder for SaaS security posture management (SSPM) and data loss prevention (DLP). You’ll define the standards, automation, and monitoring that keep our SaaS platforms secure, compliant, and reliable as the business scales. This role blends architecture with execution: you’ll engineer hands-on solutions and automated workflows while guiding how Ro integrates, governs, and secures numerous SaaS services across the enterprise. You’ll partner across Security Operations, IT, GRC, and Product Security to shape a unified SaaS security strategy that keeps our people productive and patient data protected. What You’ll Do - Own the architecture, implementation, and continuous improvement of Ro’s SSPM and DLP platforms driving security maturity across our robust SaaS landscape. - Define and evolve SaaS security standards, access models, and configuration baselines that balance control with business agility. - Engineer the SaaS lifecycle: Build scalable SaaS lifecycle automations, ranging from posture monitoring and alerting to end-to-end remediation workflows using Tines or similar orchestration platforms. - Partner across teams to embed SaaS security into identity management, onboarding/offboarding, and vendor risk processes. - Collaborate with Security Operations to investigate SaaS-related alerts, ensuring rapid, documented, and systemic remediation. - Lead the integration of SaaS controls into SIEM and SOAR systems (e.g., Splunk, Tines), ensuring actionable telemetry and streamlined response. - Contribute to compliance alignment, ensuring SSPM and DLP controls satisfy HIPAA,HITRUST and SOC 2 requirements. - Mentor peers and share expertise across Security and IT teams, elevating overall SaaS security awareness and discipline. What You’ll Bring - 5+ years of experience in Security Engineering or Cloud Security roles, with expertise in SaaS ecosystems, automation, and data protection. - Proven success implementing and managing SSPM and DLP technologies such as AppOmni, Obsidian, BetterCloud, Nightfall, Netskope, etc. - A sharp analytical mindset with the ability to ask the right questions to uncover hidden risks, coupled with the judgment to rationalize complex SaaS features against security policies and risk tolerance. - Demonstrated experience integrating SaaS controls into SIEM/SOAR systems and automating detection, response, and reporting. - Working knowledge of data classification, privacy, and governance frameworks relevant to healthcare or regulated industries. - Excellent communication and collaboration skills — able to influence both technical and executive stakeholders. - A builder’s mindset — practical, automation-oriented, and focused on delivering scalable, measurable outcomes. - Bonus: direct experience supporting HIPAA, HITRUST or SOC 2 compliance, or prior work securing cloud-first healthcare or fintech environments. We’ve Got You Covered - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness The target base salary for this position ranges from $153,400 to $186,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The Senior Supply Chain Analyst is a key member of the Supply Planning team, responsible for owning and optimizing inventory health across a multi-node fulfillment network. This role has broad responsibility across procurement, inventory planning, and network optimization for packaging, OTC products, and medical devices, spanning multiple fulfillment channels, including Ro pharmacies, partner pharmacies, and Amazon. You will play an important role in reducing obstacles in order fulfillment, ultimately ensuring convenient and effective care for our patients. You will serve as a primary point of contact for contract manufacturers and suppliers, managing end-to-end supply planning activities including purchase order placement, intracompany order fulfillment, lead time management, and proactive risk identification. You will play a critical role in ensuring supply continuity, adapting to fulfillment strategy changes, and improving service levels, cost efficiency, and inventory health across the network. To do so, you will work hand in hand with a variety of internal teams and external partners. Your mission is critical to Ro in ensuring our pharmacies have what they need to meet our patient’s needs. What You’ll Do: - Own and manage inventory health across packaging, OTC, and medical device categories within a multi-node fulfillment network - Manage vendor-facing procurement across suppliers and contract manufacturers, including PO placement, production planning alignment, lead time validation, capacity management, and performance accountability - Evaluate supply, production, and transit lead times to proactively identify risks, constraints, and supply gaps, driving clear mitigation plans before fulfillment is impacted - Plan and execute inventory transfers to rebalance the network in response to demand shifts, fulfillment changes, or operational constraints - Partner closely with Demand Planning to ensure purchasing decisions align to forecast, service level targets, and inventory strategy - Analyze inventory performance against KPIs and develop data-driven recommendations within our inventory and procurement systems - Optimize inventory strategy by refining reorder points, safety stock levels, MOQs, and supplier strategies to balance service and cost - Partner cross-functionally with Pharmacy Operations, Quality, and Brand teams to support packaging changes, product launches, and regulatory requirements while minimizing inventory liability - Work with Sr. Supply Chain Manager to identify opportunities to reduce costs, improve timelines, and reduce patient exceptions, all in the name of creating an outstanding patient experience What You’ll Bring to the Team: - 4+ years of experience in supply chain, procurement, inventory planning, or operations - Experience with Netsuite or other ERP systems, Looker or other data analysis tools - Experience in working with contract manufacturers - Experience managing inventory across multi-node and multi-channel fulfillment networks - Proficient in Excel and Google Sheets and inventory purchasing scenario planning - Proven ability to shift priorities and meet deadlines - Proven ability to creatively problem solve - Enjoyment with working cross-functionally in an agile, fast-paced environment - Top-of-the-line communication skills Bonus Points: - Experience with inventory planning tools and prior experience supporting Amazon inventory - 2+ years of 3PL management experience - Hands-on experience purchasing packaging, OTC products, and/or medical devices We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness The target base salary for this position ranges from $88,000 to $100,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.

As Senior Counsel, Advertising and Promotion, you'll be responsible for reviewing advertising, promotional, and other consumer-facing materials, ensuring they are compliant with FTC and FDA regulations and guidelines, and also manage a junior advertising and promotion attorney. You’ll partner closely with our Growth and Marketing teams to counsel on marketing content across the full spectrum of platforms, including websites, social media, podcasts, billboards, and TV. You have a strong knowledge of FDA and FTC advertising regulations and cases, and particularly with respect to prescription drugs and health products. You're smart, collaborative, and comfortable working in a dynamic environment while handling several projects at the same time. What You'll Do: - Serve as an internal subject matter expert on FTC and FDA advertising and promotion issues as they pertain to health products, and provide guidance to cross-functional teams to maintain compliance with FTC and FDA laws and regulations. - Sit on Ro’s collaborative medical-legal-marketing review process and review the creative assets for regulatory compliance. This content includes: Facebook and Google ads, website pages, national TV spots, podcast reads, billboards, contests and sweepstakes, and more. - Collaborate with cross-functional teams to support new strategic initiatives and advertising campaigns. - Stay abreast of changes in FDA and FTC regulations and industry trends in advertising, and monitor enforcement actions and relevant litigation. - Maintain company-wide guidelines and conduct trainings on advertising and promotion. - Provide guidance and oversight to an advertising and promotion attorney. What You'll Bring: - Juris Doctor (JD) from an accredited law school. - Active member in good standing of a state bar association. - 5-8 years of experience practicing FDA and FTC law, and extensive expertise in the area of advertising and promotion of FDA-regulated products. - Exceptional analytical, research, and writing skills. - Strong communication and interpersonal skills, with the ability to build relationships across all levels of the organization. - Business-oriented mindset with the ability to translate legal advice into practical solutions. - Adaptable and able to thrive in a fast-paced, dynamic environment. - Self-starter with the ability to manage multiple projects simultaneously and meet deadlines. - Passion for the telehealth industry and a desire to make a meaningful impact. We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $215,500 - $264,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. At Ro, the care experience is at the heart of how we build trust with our patients. Every conversation, every resolved issue, and every moment of support shapes how people experience their healthcare - often during moments when they need it most. As the Associate Director of Customer Experience Operations, you’ll lead and evolve Ro’s onshore Member Experience organization, guiding the strategy and performance of a ~100+ person US-based care team that supports patients across messaging, email, and voice. You’ll do this by leading a strong bench of frontline leaders who support teams of coordinators, senior coordinators, and quality specialists. Your focus will be on building leadership capability, strengthening operational systems, and ensuring our care teams are set up to deliver thoughtful, high-quality support at scale. You’ll play a central role in shaping how care works at Ro. Our Member Experience team sits at the intersection of patients, product, and operations - which means the insights from our frontline teams often become the catalyst for meaningful improvements across the company. You’ll help ensure those insights are heard and turned into action. You’ll partner closely with Product, Engineering, Legal, Quality & Safety, Operations Strategy, and Information Security to improve systems, workflows, and policies that impact the patient journey. Your work will help ensure that the care experience isn’t just reactive - it’s thoughtful, scalable, and continuously improving. You’ll also help us build the operating systems behind great care: strong leadership development, clear performance frameworks, scalable processes, and tools that make our teams more effective. That includes leveraging CRM platforms, automation, and emerging AI capabilities in ways that enhance our support without losing the empathy and human connection that defines the Ro experience. Ultimately, this role is about building an organization where great care can scale - where teams feel supported, leaders grow, and patients consistently receive the thoughtful, high-quality experience they deserve. What You'll Do: - Own the end-to-end performance of Ro’s onshore Member Experience organization across support channels (e.g., messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness - Lead, coach, and develop frontline leadership, setting clear expectations for performance, consistency, and growth while building strong leadership capability across a scaled frontline organization - Establish and evolve the operating model for Ro’s internal care organization, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro’s standards - Serve as the primary operational leader for Ro’s onshore care teams, fostering a culture of accountability, strong coaching, and continuous improvement across leaders and frontline teams - Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality patient support across all care channels - Partner closely with QA, Capacity Planning, and Operations Strategy to identify systemic performance gaps and lead targeted, data-driven interventions across teams and support channels - Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch - Champion the voice of the patient and frontline teams by translating operational insights into clear recommendations for Product, Pharmacy, Engineering, and other partners to improve the end-to-end care experience - Partner cross-functionally with Product, Engineering, Legal, Quality & Safety, Operations Strategy, and Information Security to ensure systems, policies, and processes support both patients and frontline teams - Partner closely with Ro’s BPO operations leadership to ensure alignment across internal and outsourced care teams, driving consistent service standards, workflows, and patient experiences across the broader Member Experience organization - Lead operational change initiatives across the care organization, including new product launches, workflow updates, tooling improvements, and policy changes, ensuring structured rollout, training, and adoption What You’ll Bring to the Team: - 5+ years of experience in customer support, patient experience, or service operations, with increasing scope and ownership in complex, scaled environments - 3+ years of direct leadership of Customer Experience teams - 3–5+ years of people leadership experience, including leading managers or senior leaders, with a strong track record of developing high-performing teams - Experience owning omnichannel support operations (e.g., chat, messaging, email, voice) and driving consistency across channels at scale - Hands-on familiarity with CRM and customer communications platforms (e.g., Zendesk), including automation, macros, and AI-enabled workflows - with the ability to partner effectively on tooling strategy and adoption - Strong data fluency, with demonstrated experience analyzing performance across volume, quality, satisfaction, and efficiency, and translating insights into operational action - Proven ability to design and implement standardized workflows, SOPs, and scalable process improvements across distributed or outsourced teams - Comfort operating in a fast-paced, high-growth environment, balancing near-term execution with long-term operational thinking We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $133,000 - $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. At Ro, the care experience is at the heart of how we build trust with our patients. Every conversation, every resolved issue, and every moment of support shapes how people experience their healthcare - often during moments when they need it most. As the Associate Director of Customer Experience Operations, you’ll lead and evolve Ro’s onshore Member Experience organization, guiding the strategy and performance of a ~100+ person US-based care team that supports patients across messaging, email, and voice. You’ll do this by leading a strong bench of frontline leaders who support teams of coordinators, senior coordinators, and quality specialists. Your focus will be on building leadership capability, strengthening operational systems, and ensuring our care teams are set up to deliver thoughtful, high-quality support at scale. You’ll play a central role in shaping how care works at Ro. Our Member Experience team sits at the intersection of patients, product, and operations - which means the insights from our frontline teams often become the catalyst for meaningful improvements across the company. You’ll help ensure those insights are heard and turned into action. You’ll partner closely with Product, Engineering, Legal, Quality & Safety, Operations Strategy, and Information Security to improve systems, workflows, and policies that impact the patient journey. Your work will help ensure that the care experience isn’t just reactive - it’s thoughtful, scalable, and continuously improving. You’ll also help us build the operating systems behind great care: strong leadership development, clear performance frameworks, scalable processes, and tools that make our teams more effective. That includes leveraging CRM platforms, automation, and emerging AI capabilities in ways that enhance our support without losing the empathy and human connection that defines the Ro experience. Ultimately, this role is about building an organization where great care can scale - where teams feel supported, leaders grow, and patients consistently receive the thoughtful, high-quality experience they deserve. What You'll Do: - Own the end-to-end performance of Ro’s onshore Member Experience organization across support channels (e.g., messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness - Lead, coach, and develop frontline leadership, setting clear expectations for performance, consistency, and growth while building strong leadership capability across a scaled frontline organization - Establish and evolve the operating model for Ro’s internal care organization, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro’s standards - Serve as the primary operational leader for Ro’s onshore care teams, fostering a culture of accountability, strong coaching, and continuous improvement across leaders and frontline teams - Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality patient support across all care channels - Partner closely with QA, Capacity Planning, and Operations Strategy to identify systemic performance gaps and lead targeted, data-driven interventions across teams and support channels - Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch - Champion the voice of the patient and frontline teams by translating operational insights into clear recommendations for Product, Pharmacy, Engineering, and other partners to improve the end-to-end care experience - Partner cross-functionally with Product, Engineering, Legal, Quality & Safety, Operations Strategy, and Information Security to ensure systems, policies, and processes support both patients and frontline teams - Partner closely with Ro’s BPO operations leadership to ensure alignment across internal and outsourced care teams, driving consistent service standards, workflows, and patient experiences across the broader Member Experience organization - Lead operational change initiatives across the care organization, including new product launches, workflow updates, tooling improvements, and policy changes, ensuring structured rollout, training, and adoption What You’ll Bring to the Team: - 5+ years of experience in customer support, patient experience, or service operations, with increasing scope and ownership in complex, scaled environments - 3+ years of direct leadership of Customer Experience teams - 3–5+ years of people leadership experience, including leading managers or senior leaders, with a strong track record of developing high-performing teams - Experience owning omnichannel support operations (e.g., chat, messaging, email, voice) and driving consistency across channels at scale - Hands-on familiarity with CRM and customer communications platforms (e.g., Zendesk), including automation, macros, and AI-enabled workflows - with the ability to partner effectively on tooling strategy and adoption - Strong data fluency, with demonstrated experience analyzing performance across volume, quality, satisfaction, and efficiency, and translating insights into operational action - Proven ability to design and implement standardized workflows, SOPs, and scalable process improvements across distributed or outsourced teams - Comfort operating in a fast-paced, high-growth environment, balancing near-term execution with long-term operational thinking We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $133,000 - $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.

About RPM Roman Pennsylvania Medical, P.C. (RPM) is a telehealth practice dedicated to providing high-quality, patient-centric care. RPM is part of the provider network affiliated with Ro, a direct-to-patient healthcare company. Providers help patients seeking care through Ro’s platform for their mental health, women’s health, men’s health, fertility, metabolic health, and skincare needs. RPM providers benefit from using technology, tools, and solutions designed to support safe and appropriate care, reduce administrative burden, and help them seamlessly connect with patients throughout their care journeys. As part of RPM’s affiliation with Ro, providers help expand access to affordable, high-quality care to more patients. RPM’s nationwide network of providers is made up of board-certified physicians, nurse practitioners, and nurses licensed to treat patients in all 50 states and Washington, DC. Are you a physician who is passionate about helping patients achieve their health goals? Do you want to use your expertise to improve patient outcomes from the comfort of your own home? If so, we have an exciting opportunity for you! We are seeking a talented and experienced Virtual Physician to join our team and provide telemedicine (remote medical consultation) services to patients who are seeking prescription weight management treatment. You will support our comprehensive Body Program, that combines prescription GLP-1 treatment (for patients who are eligible) with care management and coaching from RNs, education, and progress tracking. We'd love for you to join us and be a part of this exciting time at Ro. What You'll Do: - Conduct consultations via phone, video, or asynchronously based on state telemedicine regulations - Provide care using our custom EMR: evaluating patient records, diagnosing, and prescribing medication, and making lifestyle recommendations - Follow best practices and company specific policies for diagnosis, treatment, and documentation - Answer patient questions related to their treatment and provide high quality counseling What You’ll Bring to the Team: - Board Certification in either Internal Medicine or Family Medicine (other specialities can be considered) - Board certification in Obesity Medicine or board eligibility and will need to sit for the exam in 2026 - 2 years of post-residency experience - Telemedicine experience and comfort with asynchronous care - Experience with weight management / GLP-1 medication is a plus - At least 10 active state medical licenses, including at least 1 of the following states: California, Florida, New York, Texas, Georgia and at least 1 of these states Virginia, Kansas, Minnesota, Delaware, New Mexico, Rhode Island, Vermont, West Virginia and Wyoming - Willingness to obtain additional medical licenses based on practice needs - IMLC licensed or eligible is a plus Bonus points for the following state licenses: - Arkansas - Missouri - New Jersey - North Carolina - South Carolina - Utah - Pennsylvania - Connecticut - New Hampshire - Massachusetts What to Expect: - 4, 5-hour shifts working Thursday and Friday evenings and 5 hour during the day on Saturday and Sundays - Weekend blocks can be divided into 1-2 hour blocks throughout the day - Synchronous and asynchronous care - 100% direct patient care The target base salary for this position ranges from $122,000 - $125,000, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.