Ro

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The Role: Ro is looking for a Senior Compensation Analyst to help operate and scale our Compensation function as the company continues to grow and mature. You’ll partner closely with the Director of Compensation and support the analysis, administration, and optimization of Ro’s compensation programs. This includes compensation cycles, offer support, equity tracking, market pricing, salary range maintenance, compensation audits, and ad hoc compensation questions from People Partners, Recruiting, Finance, Legal, leaders, and employees. You’ll also help modernize how we manage compensation data, tools, and workflows. As Ro continues to invest in AI-enabled and systems-driven ways of working, this role will help optimize our use of Pave and related People systems, reduce manual processes, improve governance, and build more scalable compensation infrastructure. This role is ideal for someone with strong compensation fundamentals, analytical rigor, sound judgment, and the ability to operate with ownership in a fast-paced, high-growth environment. This is a 6-month assignment with the potential to extend or convert to a full-time role, based on business needs. What You’ll Do: - Manage market data and survey participation by supporting annual market data refreshes, preparing salary survey submission files, performing job matching, and maintaining market data in tools such as Radford, Willis Towers Watson, Pave, and other relevant sources. - Support job pricing and benchmarking for new and evolving roles by reviewing job scope, evaluating level and market alignment, benchmarking to existing or new roles, and helping create or refresh compensation ranges where needed. - Provide compensation analysis and guidance to Recruiting, People Partners, and business leaders on new hire offers, internal equity, compensation adjustments, salary, equity, incentive changes, and related compensation questions. - Support Ro’s bi-annual performance review cycles in partnership with the Ro’er Performance & Growth team, including tracking key deliverables, validating performance inputs, maintaining data integrity, and ensuring performance data is ready to inform downstream compensation decisions. - Support compensation cycle execution in Pave across Ro’s employee populations, including data preparation, cycle configuration and testing, manager materials, reporting, post-cycle audits, and implementation tracking. - Maintain compensation data integrity by regularly auditing job and compensation data, including title, level, salary, job code/comp band, range alignment, and other key fields across People systems. - Support equity data accuracy and administration by partnering with equity administrators and cross-functional stakeholders on Carta data audits, employee equity data maintenance, new hire equity tracking, and equity-related reporting. - Act as a day-to-day compensation resource by monitoring and responding to compensation-related questions through People Service Desk and other intake channels, escalating or partnering as needed on sensitive or complex items. - Identify and implement process improvements across Compensation tools, resources, and workflows -- including internal People Team compensation guides, Pave compensation tool optimization, data validation, reporting, approval processes, and cross-functional workflows with Recruiting, People Operations, People Partners, Payroll, Finance, and Legal. - Contribute to broader Total Rewards projects, including salary and equity administration, provider incentives, compensation policies, equity range reviews, benefits benchmarking, Total Rewards trends research, and other confidential or strategic initiatives. - Develop and maintain compensation reporting and analysis using Google Sheets, Excel, Pave, HRIS data, and other reporting tools to support compensation decisions, audits, and business recommendations. What You’ll Bring to the Team: - 3-5+ years of experience in compensation, total rewards, people analytics, finance, or a related field. - Strong understanding of compensation principles, including market pricing, internal equity, pay ranges, job leveling, salary administration, equity administration support, and compensation cycle execution. - Experience supporting compensation cycles, offer analysis, equity analysis, incentive programs, market data processes, survey submissions, job matching, and/or range development. - Strong analytical skills, including advanced Excel/Google Sheets capability and comfort working with large, detailed datasets. - Experience with compensation tools, HRIS platforms, and People systems; experience with Pave, Carta, Radford/Aon, WTW, or similar tools is a plus. - Ability to translate data into clear insights, recommendations, and decision support for People, Recruiting, Finance, and business leaders. - Strong judgment, discretion, and attention to detail, with the ability to manage multiple workstreams effectively in a fast-paced, evolving environment. - Strong written and verbal communication skills, with the ability to explain compensation concepts clearly to both technical and non-technical audiences. - A process-improvement mindset and interest in using systems, automation, and AI-enabled tools to make compensation work more scalable and effective. - Experience in high-growth technology, healthcare, telehealth, or similarly complex environments is a plus. - Experience supporting compensation across a mix of corporate, technical, clinical, and patient care populations is a plus. - Experience with private and/or public company equity programs, equity administration tools, or equity-related employee data is a plus. We’ve Got You Covered: - Medical insurance (on your 90th day of employment) + OneMedical membership - 401(k) with company match - Pet insurance - Virtual resources for mindfulness and fitness The target base salary for this position ranges from $97,300 to $125,000 (annualized). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. We’re looking for a pragmatic, business-minded Senior Employment Counsel to be Ro’s lead advisor on people-related matters that arise across the organization, including at Ro’s pharmacy subsidiary and affiliated physician practice. You’ll partner closely with our People, Legal, and business teams to advise on the full employee lifecycle, use of AI in the workplace and employee data privacy. You’ll also have a chance to jump in on commercial contacts and broader disputes as time allows. What You’ll Do: - Provide clear, actionable advice on all aspects of the employee experience, including hiring, performance management, accommodations, investigations, and exits. - Manage employment disputes and agency inquiries, including investigations, pre-litigation response, and outside counsel and insurance broker management. - Advise on responsible, compliant use of AI tools in recruiting, performance management, and other employment contexts. - Support Ro’s workforce strategy, including worker classification, remote arrangements, and cross-border employment questions. - Anticipate and track changes in relevant laws and keep Ro ahead of them through practical updates and guidance. - Work closely with our Privacy and Security teams on matters related to employee data. - Work with the People team to maintain scalable policies, handbooks, templates, and training programs. - Partner with the People team and outside counsel on benefits and equity questions in support of Ro’s overall compensation structure. - Step in on non-employment disputes or commercial agreements as time and interest allow. What You’ll Bring to the Team: - J.D. and active bar membership in at least one U.S. jurisdiction - 8+ years of employment law experience, including time in both a law firm and in-house, in a related role - Comfort working across a wide range of matters in a fast-paced environment - Exceptional written and verbal communication skills - Excellent judgment and ability to work cross-functionally - Experience advising on use of AI in the context of employment - Flexibility to take on adjacent work in commercial contracts and disputes as needed - Experience advising a physician practice, hospital, or other care care provider is strongly preferred - Experience advising on employee data privacy is preferred We’ve Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $195,900 to $240,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As Senior Director, People Operations, you will lead and scale the systems, programs, and operational infrastructure that power an exceptional employee experience at Ro. You will oversee the core systems and services foundation of the People function—including HR systems, people analytics, benefits and leave administration, compliance, employee lifecycle operations, and employee services—ensuring they are efficient, scalable, and aligned with business and employee needs. You’ll partner closely with leaders across People, Finance, IT, Legal, and the broader business, serving as both a strategic and operational thought partner. Reporting to the SVP, People, this role will play a critical role in enabling Ro’s continued growth through scalable systems, data-driven decision making, operational excellence, and a high-quality employee experience. In addition to overseeing the systems and processes that support employees, you will help shape how workforce data and insights are leveraged to improve organizational effectiveness, inform leadership decisions, and guide People strategy. This role is ideal for a leader who combines systems thinking with strong execution and thrives in fast-paced, evolving environments. As a technology-forward company, Ro employees have high expectations for intuitive systems, seamless experiences, and high-quality support. You bring a passion for improving how work gets done through scalable processes, modern technology, automation, and AI-enabled solutions that create efficient, consumer-grade employee experiences. You will play a key role in shaping the future of People Operations at Ro, building scalable workflows, self-service capabilities, and intelligent systems that enable both employees and the business to operate more effectively. What You'll Do: - Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services - Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning - Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle - Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization - Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows - Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery - Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives - Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations - Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices - Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models - Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences - Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience - Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business What You’ll Bring to the Team: - 10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments - Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design - Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations - Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience - Strong knowledge of benefits administration, leave management, and multi-state HR compliance - Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements - Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution - Strong communication and change management skills, with experience driving operational transformation and adoption across organizations - Experience supporting or partnering on compensation programs is a plus, but not required We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $201,900 - $263,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As Manager, People Technology & Analytics, you’ll serve as a key conduit between the People Team (e.g., People Partners, Talent, Total Rewards), IT, Payroll, Finance, and the broader business—translating business and employee needs into scalable technology solutions, reliable data architecture, and actionable workforce analytics. As a technology-forward company, Ro employees have high expectations for intuitive systems, seamless experiences, and high-quality support. This role will play an important part in shaping how employees interact with People systems and services by building efficient workflows, scalable self-service experiences, intelligent automations, and AI-enabled solutions that improve both operational efficiency and the employee experience. At the same time, you will help strengthen the company’s workforce data and analytics capabilities—ensuring People data is accurate, well-governed, and transformed into meaningful insights that support strategic planning, organizational effectiveness, and business decision-making. This role is ideal for someone who combines systems thinking, analytical rigor, and a startup mindset, and who is comfortable operating strategically while remaining hands-on when needed. What You’ll Do: - Own the People technology ecosystem, with UKG serving as the core system of record, ensuring systems are scalable, connected, and aligned to business needs - Govern and maintain organizational data structures including entities, departments, sub-departments, job codes, job architecture, reporting hierarchies, and naming conventions to ensure consistency and reporting integrity - Design and oversee People systems architecture and data flows across HR platforms (e.g., ATS, payroll, benefits, compensation, performance tools), ensuring accurate and reliable upstream/downstream integrations - Build and maintain People reporting, dashboards, and workforce analytics (within UKG and external BI/reporting tools) to support operational and executive decision-making - Analyze workforce data to identify trends, correlations, risks, and opportunities, and translate findings into actionable insights and recommendations - Partner cross-functionally with HR, IT, Payroll, Finance, and business leaders to align on systems strategy, data governance, reporting logic, and workforce metrics - Ensure data accuracy, consistency, integrity, and security across People systems and downstream reporting environments through audits, validation, and reconciliation processes - Identify opportunities to streamline processes, automate workflows, and improve reporting infrastructure, including leveraging AI and automation tools where appropriate - Oversee HR technology enhancements, integrations, and vendor partnerships, partnering with external consultants where appropriate for technical configuration work - Train and support stakeholders on People systems, reporting, and data interpretation, building scalable self-service reporting capabilities where possible - Identify complex system and data issues, recommend solutions, and drive resolution end-to-end What You’ll Bring to the Team: - 5–7+ years of experience in People Technology, HRIS, People Analytics, or related roles, including experience supporting and optimizing HR systems ecosystems - Strong experience with People reporting, workforce analytics, and dashboard development - Experience managing HRIS integrations, APIs, data feeds, and cross-system data flows - Strong understanding of organizational data structures and HR data governance principles - Proven ability to translate business needs into scalable systems, reporting, and analytics solutions - Proficiency in Excel and BI tools (e.g., Looker, Snowflake, Hex, Cognos BI, Tableau, etc.) - Experience analyzing workforce data and translating insights into clear recommendations and business actions - Strong systems-thinking and problem-solving capabilities, with the ability to identify root causes and improve processes holistically - Excellent communication and stakeholder management skills, with the ability to influence and drive alignment across cross-functional teams - Ability to operate effectively in a fast-paced, high-growth environment with a high degree of ownership and adaptability - Experience leveraging automation and/or AI tools to improve workflows, reporting, or operational efficiency (preferred) - Experience with UKG or comparable HRIS platforms strongly preferred We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $115,600 - $145,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As a Senior Designer on our team, you’ll help shape the future of healthcare and infuse design excellence into every Ro touchpoint. At Ro, Senior Designers are multidisciplinary craftspeople and creative thinkers who tackle conceptual challenges and maintain a high level of craft in their design work. Your role will be focused on creating iterative and net new performance-driven paid social work across various platforms that bring our brand to life. You’ll join a team of creative craftspeople passionate about making a difference in healthcare — we’re all about building authentic empathy for our users, never assuming their experiences, and boldly presenting the truth. All while caring for every single pixel. We’re looking for someone who’s ready to build a brand and design work that empowers folks to make proactive, informed decisions about their health and who believes design can play a key role in making clinically sound health info accessible to all. What You'll Do: - [CONVERSION] You’ll be focused on great paid social creative that converts. You will concept and create visually captivating paid social content (static, video, GIF, etc.) that drives conversion and user engagement while communicating our brand messaging. Your work will be measured against metric goals such as CTR, CVR, and CAC. - [DATA-BASED DESIGN] You'll be responsible for brainstorming and creating a high volume of new ad concepts to drive outsized account performance. You’ll leverage performance insights and growth metrics to spot patterns, distill insights, and create hypotheses for future creative iteration. - [PROCESS+SCALING] You’ll own paid social workstreams, leveraging learnings to create templates and frameworks to work more efficiently, infusing the Ro growth ecosystem with fresh, brand-aligned creative. You’ll partner with a conceptual copywriter to introduce new ways to stretch our brand. - [UP TO DATE WITH TRENDS] You’ll be engaged with the latest design and social media trends, technologies (AI), and industry best practices to improve the effectiveness of creative deliverables. You’ll partner with a conceptual copywriter to introduce new and relevant ways to express ourselves on Meta, TikTok, and more. - [EXECUTION + COLLABORATION] You’ll work to bring ideas from concept to execution independently and collaboratively, creating and iterating on a high volume of creative quickly. - At times, you’ll partner with external partners and freelancers. What You'll Bring: - You understand and have experience designing against key performance metrics like click-through rate (CTR), conversion rate (CVR), and CAC. You have a demonstrated history of executing work that contributes to and exceeds key business goals. You value results as much as you value best-in-class design. - Your portfolio showcases clear examples of direct response marketing, ideally including strong paid social ad video and static assets as well as iterative testing examples. - You have excellent visual design craft, with stylistic breadth, attention to detail, and an obsession for pixels. - You’ve designed game-changing work that showcases a strong foundation of type, space, form, color, and visual hierarchy. - You are skilled with Figma, AfterEffects/Premiere, Photoshop, and Illustrator. You also have a strong working knowledge of advertising fundamentals and a passion for learning about new platforms and technologies. - You have extensive experience creating dynamic, engaging short-form content tailored to platform-specific formats (Instagram, TikTok, YouTube, etc.) with a strong understanding of transitions, motion graphics, and sound editing. - You’ve played an integral role in launching effective, stunning paid social work. You naturally ideate multiple concepts and directions without losing sight of business and user goals, leading to expert execution built upon discerning insights. - You live and breathe social media, and you understand the nuances of what content performs best on each platform. You may have experience with content creation. - You have great perseverance and an iron-clad work ethic. You roll up your sleeves to do whatever needs to be done. - 5-7 years experience in a relevant role. The target base salary for this position ranges from $109,700 to $130,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

This role is structured as an independent contractor position (1099), with services provided to Ro on an hourly, invoice-based basis. At Ro, the Senior Creative, Design role is equivalent to a Senior Designer—an experienced individual contributor who leads through craft and execution. As a Senior Creative on our team, you will help bring Ro’s brand to life across multiple channels including CRM, paid social, organic social, website asset refreshes, and always-on production work. You will be a hands-on designer with strong craft, broad versatility, and the ability to move quickly across priorities while maintaining a high quality bar. This role is ideal for a creative who thrives as a generalist and enjoys working across different formats and channels. You will collaborate closely with senior creative leads and cross-functional partners to execute thoughtful, effective creative that feels clear, human, and unmistakably Ro. You will join a team of creative craftspeople driven by purpose. We care deeply about making healthcare feel modern, accessible, and gutsy. We value collaboration, speed, and strong fundamentals, and we believe great work comes from iteration, care, and shared ownership. What you’ll do - Be hands-on. Design and produce creative across CRM, paid social, organic social, website asset refreshes, and always-on production work - Own execution. Take tickets from brief to delivery, adapting quickly to shifting priorities and timelines - Flex as a generalist. Move seamlessly across channels and formats, providing coverage where design support is most needed - Support animation. Create and support animated and motion-based assets as part of broader campaigns and production work - Collaborate closely. Partner with creative leads and cross-functional teams to ensure work is aligned, on-brand, and delivered on time - Maintain quality. Ensure all work meets Ro’s visual standards and contributes to a cohesive brand experience - Iterate with intention. Embrace feedback and refinement to balance speed, performance, and craft - Advocate for inclusivity. You’ll continuously prioritize diversity, inclusion, and representation in your work, bringing empathy and intention to each design choice you make. What you’ll bring - Experience. 5+ years of experience in design or creative roles, with a portfolio demonstrating strong craft across digital channels. - Tool fluency. Proficiency in Figma; familiarity with animation or motion tools is a plus - Strong design craft. A sharp eye for layout, typography, composition, and visual storytelling - Generalist versatility. Comfort working across multiple channels and formats without losing focus or quality - A drive to evolve the brand. A constant push to make the work stronger, paired with awareness of today’s design trends and how to apply them thoughtfully to Ro’s brand. - Animation skills. Ability to create or support animated assets and contribute to motion-forward creative - Speed and adaptability. Confidence operating in a fast-moving, high-volume environment - Collaborative energy. Openness to feedback and a team-first mindset - Commitment to growth. An openness to learning and refining craft while taking ownership of continuous improvement. - Care and intention. Thoughtfulness in the work, the details, and the people it serves.

• You'll be focused on great paid social creative that converts. You will concept and create visually captivating paid social content (static, video, etc.) that drives conversion and user engagement while communicating our brand messaging. Your work will be measured against metric goals such as CTR, CVR, and CAC. • You'll be responsible for brainstorming and creating a high volume of new ad concepts to drive outsized account performance. You'll leverage performance insights and growth metrics to spot patterns, distill insights, and create hypotheses for future creative iteration. • You'll own paid social workstreams, leveraging learnings to create templates and frameworks to work more efficiently, infusing the Ro growth ecosystem with fresh, brand-aligned creative. You'll partner with a conceptual copywriter to introduce new ways to stretch our brand. • You'll be engaged with the latest design and social media trends, technologies (Al), and industry best practices to improve the effectiveness of creative deliverables. You'll partner with a conceptual copywriter to introduce new and relevant ways to express ourselves on Meta, TikTok, and more. • You'll work to bring ideas from concept to execution independently and collaboratively, creating and iterating on a high volume of creative quickly.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. At Ro, the care experience is at the heart of how we build trust with our patients. Every conversation, every resolved issue, and every moment of support shapes how people experience their healthcare - often during moments when they need it most. As the Manager of Training & Quality Assurance, you will define and lead the strategy for how we enable high-quality, consistent, and scalable support across Ro’s non-clinical Member Experience organization. This includes both our onshore (U.S.-based) teams and our BPO partners. In this role, you will own the end-to-end learning ecosystem and quality assurance function- ensuring that every team member is set up to deliver exceptional patient experiences from day one and continues to grow over time. You’ll establish the frameworks, standards, and systems that drive quality, while building training programs that evolve alongside our products, policies, and patient needs. You will partner closely with Operations, Product, Quality & Safety, Legal, and BPO leadership to ensure alignment between training, quality standards, and the broader care experience. Your work will directly influence how we measure performance, coach teams, and continuously improve the patient journey. This is a highly cross-functional and strategic role, focused on building scalable systems for learning, performance, and quality that support a growing, distributed care organization. This role is a people manager role with direct oversight of QA and training team members (including QA associates and team leadership), while also owning the broader training and QA roadmap. Success in this role requires balancing hands-on execution with strategic ownership, and driving alignment across internal and BPO teams through strong cross-functional influence. What You'll Do: - Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization - Own the end-to-end Training and Quality Assurance strategy for Ro’s non-clinical Member Experience organization across both onshore and BPO teams - Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires - Build and evolve continuous learning programs to support ongoing development, product education, policy updates, and performance improvement - Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes - Establish clear quality standards and ensure consistent application across internal teams and BPO partners - Partner with Operations and frontline leadership to translate QA insights into targeted coaching, training interventions, and performance improvements - Develop feedback loops between QA, training, and operations to identify systemic gaps and drive continuous improvement initiatives - Leverage data to identify trends in quality, knowledge gaps, and performance drivers, and translate insights into actionable programs - Partner cross-functionally with Product, Engineering, Legal, and Quality & Safety to ensure training and QA frameworks reflect current workflows, policies, and compliance requirements - Serve as the primary point of contact for QA and training across BPO partners, ensuring alignment to Ro standards and consistency in patient experience - Lead vendor calibration sessions, quality reviews, and training audits to maintain high performance across outsourced teams Introduce and scale tools, technologies, and best practices (including AI-enabled QA and learning tools) to improve efficiency and effectiveness - Support organizational change initiatives (e.g., new product launches, workflow updates, policy changes) by ensuring structured training, readiness, and adoption across teams What You’ll Bring to the Team: - 5+ years of experience in training, quality assurance, customer experience, or service operations, with increasing scope in complex, scaled environments - 3+ years of leadership experience, including managing individual contributors or senior ICs - Proven experience building and scaling training programs and QA frameworks across distributed teams, including BPO environments - Strong understanding of quality assurance methodologies, calibration processes, and performance management in customer support or patient experience settings - Experience supporting omnichannel environments (e.g., chat, messaging, email, voice) with a focus on consistency and quality across channels - Strong data fluency, with experience analyzing QA results, performance trends, and learning outcomes to drive business decisions - Hands-on experience with CRM and support tooling (e.g., Zendesk), as well as familiarity with QA platforms, LMS tools, and AI-enabled solutions - Demonstrated ability to influence cross-functional stakeholders and translate business needs into scalable training and quality programs - Experience working in fast-paced, high-growth environments, with the ability to balance strategic thinking and execution We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $106,300 - $128,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As a Licensing & Credentialing Associate, you will execute the day-to-day workflows that ensure our provider network is properly licensed, credentialed, and ready to deliver care. You’ll support the full lifecycle of provider onboarding, activation, and ongoing compliance across a multi-state network of clinicians. In this role, you’ll partner closely with the Medical Practice, Care Delivery Operations, Legal, Compliance, and People teams while reporting into the Licensing and Credentialing function. You are highly detail-oriented, operationally minded, and thrive in structured environments where accuracy, organization, and follow-through are critical to success. What You'll Do: - Execute provider credentialing workflows, including initiating profiles, tracking progress, and ensuring timely activation - Collect, review, and validate provider documentation for completeness, accuracy, and compliance with internal standards - Maintain and update provider data across systems (e.g., credentialing platforms, Airtable, internal tools), ensuring high data integrity - Monitor license expirations and renewal timelines; proactively follow up with providers to maintain active licensure - Support the tracking and maintenance of Nurse Practitioner collaboration agreements, ensuring alignment with state-specific requirements and internal policies - Support re-credentialing processes, including outreach, tracking, and documentation management - Manage inbound requests and communications through licensing and credentialing support channels - Assist with provider offboarding processes, including tracking license deactivations and updating records - Support broader practice compliance functions as needed, including documentation, tracking, and audit preparation - Identify operational gaps or inefficiencies and contribute to process improvements within licensing and credentialing workflows What You’ll Bring to the Team: - 2–4 years of experience in healthcare licensing and credentialing - Experience working with credentialing systems or data tools (e.g., Medallion, CAQH, Airtable, or similar) - Strong attention to detail and ability to manage high-volume, process-driven work with accuracy - Operational mindset with the ability to follow, maintain, and improve structured workflows - Strong organizational and time management skills with the ability to prioritize across multiple workstreams - Clear and proactive communication skills, with strong follow-up and stakeholder coordination abilities - High ownership and accountability—you reliably see tasks through to completion - Familiarity with multi-state licensing requirements and healthcare compliance; knowledge of state-level NP licensure rules and scope-of-practice nuances is a plus We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target hourly rate for this position ranges from $28.00 - $33.00, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The RoleAs a Senior Security Engineer, Enterprise SaaS, you’ll serve as Ro’s hands-on technical lead and builder for SaaS security posture management (SSPM) and data loss prevention (DLP). You’ll define the standards, automation, and monitoring that keep our SaaS platforms secure, compliant, and reliable as the business scales. This role blends architecture with execution: you’ll engineer hands-on solutions and automated workflows while guiding how Ro integrates, governs, and secures numerous SaaS services across the enterprise. You’ll partner across Security Operations, IT, GRC, and Product Security to shape a unified SaaS security strategy that keeps our people productive and patient data protected. What You’ll Do - Own the architecture, implementation, and continuous improvement of Ro’s SSPM and DLP platforms driving security maturity across our robust SaaS landscape. - Define and evolve SaaS security standards, access models, and configuration baselines that balance control with business agility. - Engineer the SaaS lifecycle: Build scalable SaaS lifecycle automations, ranging from posture monitoring and alerting to end-to-end remediation workflows using Tines or similar orchestration platforms. - Partner across teams to embed SaaS security into identity management, onboarding/offboarding, and vendor risk processes. - Collaborate with Security Operations to investigate SaaS-related alerts, ensuring rapid, documented, and systemic remediation. - Lead the integration of SaaS controls into SIEM and SOAR systems (e.g., Splunk, Tines), ensuring actionable telemetry and streamlined response. - Contribute to compliance alignment, ensuring SSPM and DLP controls satisfy HIPAA,HITRUST and SOC 2 requirements. - Mentor peers and share expertise across Security and IT teams, elevating overall SaaS security awareness and discipline. What You’ll Bring - 5+ years of experience in Security Engineering or Cloud Security roles, with expertise in SaaS ecosystems, automation, and data protection. - Proven success implementing and managing SSPM and DLP technologies such as AppOmni, Obsidian, BetterCloud, Nightfall, Netskope, etc. - A sharp analytical mindset with the ability to ask the right questions to uncover hidden risks, coupled with the judgment to rationalize complex SaaS features against security policies and risk tolerance. - Demonstrated experience integrating SaaS controls into SIEM/SOAR systems and automating detection, response, and reporting. - Working knowledge of data classification, privacy, and governance frameworks relevant to healthcare or regulated industries. - Excellent communication and collaboration skills — able to influence both technical and executive stakeholders. - A builder’s mindset — practical, automation-oriented, and focused on delivering scalable, measurable outcomes. - Bonus: direct experience supporting HIPAA, HITRUST or SOC 2 compliance, or prior work securing cloud-first healthcare or fintech environments. We’ve Got You Covered - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness The target base salary for this position ranges from $153,400 to $186,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.