• Support the Head of rails and EC senior management in delivery and operations. • Help build up and grow the headcount of the India team. • Interview, select and onboard the right candidates. • Lead the team supporting Rail projects. • Identify appropriate solutions to a wide range of projects, including promoting innovative ideas. • Collaborate with other senior management to formulate strategy for Business Continuity and requirements. • Enhance communication channels between businesses, support functions and management. • Oversee the adoption of new technology solutions in the businesses. • Regularly report to senior management about performance and issues and suggest improvements.

• Drive initiatives focused on operational excellence and growth within DEXIS commercial organization • Lead strategic customer experience projects and launch new offerings • Collaborate with commercial team to review performance and quality metrics • Manage projects to deliver continuous improvement • Track customer issues to resolution and ensure quality and satisfaction • Collect internal and external VOC to identify improvement areas • Monitor KPIs of customer care and service performance • Implement policies and procedures for world-class service

• Establish the vision for analytical programs and align testing strategies with broader business goals • Oversee the creation and validation of new analytical methods for detecting substances (e.g., food contact testing, allergens or heavy metals) • Manage day-to-day laboratory operations, including equipment qualification, maintenance, and achievement of job deadlines • Lead and mentor a team of scientists and analysts; oversee hiring, training, and performance reviews • Ensure all laboratory activities adhere to strict quality systems (ISO 17025) and manage regulatory audits and inspections • Partner with R&D, Marketing, and Supply Chain teams to integrate analytical findings into product development and lifecycle management • Oversee third-party testing sites and maintain relationships with external vendors and factories

• Develop and execute a national strategy for channel programs that aligns with the company’s business goals. • Lead, manage, and expand the channel partner ecosystem, including recruiting, onboarding, and enabling new partners. • Design and implement programs that drive revenue growth and improve partner performance, including training, sales support, and incentives. • Collaborate with cross-functional teams including sales, marketing, and product development to ensure alignment of channel strategies with business objectives. • Monitor channel performance, analyze results, and report on KPIs to ensure programs are driving optimal results. • Foster strong relationships with key channel partners, providing ongoing support and guidance to maximize performance. • Ensure that all channel activities and processes comply with industry standards, including SOC2, ensuring the security of data and privacy compliance. • Provide leadership and guidance to channel teams, ensuring resources are effectively allocated and team goals are met. • Handle other tasks as requested by management.