Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships, each rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
Director, Support Services – DEXIS
Location
Arizona + 3 moreAll locations: Arizona | Illinois | Pennsylvania | Texas
Posted
98 days ago
Salary
$146.1K - $219.1K / year
Seniority
Lead
Job Description
Director, Support Services – DEXIS
Envista Holdings Corporation
• Drive initiatives focused on operational excellence and growth within DEXIS commercial organization • Lead strategic customer experience projects and launch new offerings • Collaborate with commercial team to review performance and quality metrics • Manage projects to deliver continuous improvement • Track customer issues to resolution and ensure quality and satisfaction • Collect internal and external VOC to identify improvement areas • Monitor KPIs of customer care and service performance • Implement policies and procedures for world-class service
Job Requirements
- 4-year college degree
- 5+ years of previous leadership experience
- 5+ years of experience in Sales and/or Service with customer-focused performance metrics
- Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
- Experience with revenue generation and performance metrics
- Ability to learn and apply new skills quickly
- Ability to adapt to a rapidly changing environment, and to work under pressure
Benefits
- annual performance bonus
- medical/dental/vision benefits
- 401K match
- other applicable compensation plans
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Analytical Chemistry Director
EurofinsFounded in 1987, Eurofins is a world leader in agroscience CRO services and environment, food, and pharmaceutical products testing. Also known as Eurofins Scientific or Eurofins Gr
• Establish the vision for analytical programs and align testing strategies with broader business goals • Oversee the creation and validation of new analytical methods for detecting substances (e.g., food contact testing, allergens or heavy metals) • Manage day-to-day laboratory operations, including equipment qualification, maintenance, and achievement of job deadlines • Lead and mentor a team of scientists and analysts; oversee hiring, training, and performance reviews • Ensure all laboratory activities adhere to strict quality systems (ISO 17025) and manage regulatory audits and inspections • Partner with R&D, Marketing, and Supply Chain teams to integrate analytical findings into product development and lifecycle management • Oversee third-party testing sites and maintain relationships with external vendors and factories
National Director of Channel Programs – Telecom
AireSpringGlobal provider of Managed SD-WAN, UCaaS, Managed Security, and Business Internet to Multi-location enterprises.
• Develop and execute a national strategy for channel programs that aligns with the company’s business goals. • Lead, manage, and expand the channel partner ecosystem, including recruiting, onboarding, and enabling new partners. • Design and implement programs that drive revenue growth and improve partner performance, including training, sales support, and incentives. • Collaborate with cross-functional teams including sales, marketing, and product development to ensure alignment of channel strategies with business objectives. • Monitor channel performance, analyze results, and report on KPIs to ensure programs are driving optimal results. • Foster strong relationships with key channel partners, providing ongoing support and guidance to maximize performance. • Ensure that all channel activities and processes comply with industry standards, including SOC2, ensuring the security of data and privacy compliance. • Provide leadership and guidance to channel teams, ensuring resources are effectively allocated and team goals are met. • Handle other tasks as requested by management.
Technical Director
CACI InternationalHeadquartered in Arlington, Virginia, with over 120 offices throughout Western Europe and North America, CACI International was founded in 1962 by businessman Herb Karr and program
• Mentor and guide a team of Automation Engineers • Establish and enforce technical standards, coding practices, and architectural patterns • Conduct thorough code reviews, design reviews, and technical assessments • Serve as the primary technical decision-maker • Oversee the seamless integration of features from legacy platforms • Ensure the automation of code generation, inventory management, and compliance reporting • Design and maintain a consistent web UI framework • Promote infrastructure-as-code practices using Ansible, AWX, and bash scripting • Create and maintain roadmap reports, prioritized backlogs, and vision reviews • Develop, brief, and deliver technical documentation • Ensure all Atlas components meet CSfC, RMF, and ATO compliance requirements • Oversee STIG implementation, security hardening, and continuous monitoring • Coordinate disconnected patching processes and compliance reporting • Establish feedback loops with end users and operators
Managing Director
Aspire SoftwareWe never stop building. A vertical acquisition software company that owns, operates and manages a diverse portfolio.
• Provide critical operational leadership to a company within a growing software vertical • Develop and implement the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources • Work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives • Own the long-range, annual, and quarterly financial and non-financial goals • Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets • Execute an effective, long-term customer success program for clients • Ensure clear product roadmaps are established, followed, and adapted to meet market needs • Champion the infusion of AI across all business unit functions




