ARB Interactive

• Own Modo's organic growth strategy across SEO, ASO, and GEO. • Build and run Modo's SEO program end to end. • Lead Modo's ASO program across iOS and Google Play. • Build Modo's POV and execution playbook for GEO and AI-driven discovery. • Translate organic opportunity into prioritized roadmaps. • Build the reporting cadence for organic. • Make the case for the tooling, content investment, and engineering support the function needs to scale. • Stay close to algorithm changes, AI search shifts, and category dynamics.

• Own Modo's owned community presence on Discord and Reddit. Daily engagement, server and subreddit moderation, growth of our community footprint, and an engagement playbook (AMAs, contests, partnership tie-ins, cultural moments) that gets players showing up. • Pull community into the broader Modo ecosystem. Connect engaged players to tournaments, events, partnership activations, and product moments. Your community isn't just a fan base. It's the audience most likely to take action on the next thing we ship. • Own Modo's reputation strategy across Trustpilot, the iOS and Google Play stores, and other review surfaces. Treat reputation as a system to be designed, not a queue to be answered. Review velocity, platform-specific mechanics, response strategy, and the long game of compounding trust. • Develop and maintain response playbooks for the most common player questions and keep them current as the product evolves. • Lead brand defense across reviews, Reddit, Discord, and the wider web. Operate within an agreed playbook on our owned channels, partner with Marketing leadership on broader public statements, and know the difference between feeding the fire and putting it out. • Surface player sentiment and product feedback to Marketing, Product, and leadership. Be the early-warning system for what's working and what isn't. • Identify and cultivate Modo's most engaged players: the future ambassadors, beta testers, and word-of-mouth engine. • Partner with the Social Media Manager on cross-channel moments and with the Influencer team when creators show up in our communities. • Build the reporting cadence for the function. Reputation health across Trustpilot and the app stores, community engagement and growth across our owned platforms, and the player-insight pipeline you surface to product and leadership. Make it visible to leadership and tie it back to business impact.

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. Position Summary ARB is seeking an experienced and detail oriented Fulfillment Specialist to oversee the fulfillment of our newest product, Modo Boxes. You will be responsible for overseeing and executing on the manual fulfillment of prizes. Essential Functions - Receive digital tickets and fill prizes according to source and procedures - Communicate with players regarding prizes as needed including inquires and delivery status - Ensure internal knowledge base articles are up to date according to process for Modo Box redemption - Provide reporting information upon request - Utilize previous experience to provide feedback and recommendations to optimize and maximize fulfillment efforts Required Knowledge, Skills, and Abilities - Previous eCommerce fulfillment experience required - Supervisory experience is preferred - Strong analytical skills with the ability to interpret data and make data-driven recommendations. - Excellent communication and interpersonal skills, with the ability to provide constructive feedback effectively. - Strong organizational and time management abilities. - Empathetic and player-focused mindset. - Proactive problem-solver with a passion for improving processes and player experiences. - Ability to work cross-functionally while being an advocate for our players, and your team. - Excellent written and verbal communication skills, including the ability to communicate complex/technology issues simply. Serves as an effective subject matter expert to cross-functional teams. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.

• Build and lead the Voice of the Customer (VoC) program for Modo Casino • Develop scalable systems to collect and organize player feedback across surveys, interviews, reviews, social channels, support interactions, and gameplay experiences • Create closed-loop feedback processes to ensure player insights drive action • Serve as the internal advocate for the player perspective across departments • Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers • Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions • Partner with Product and UX teams to validate new features, promotions, events, and player experiences • Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback • Identify opportunities to improve onboarding, retention, monetization, VIP experiences, and overall player satisfaction • Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams • Support roadmap prioritization and strategic decision-making through player insights • Present research findings, trends, and recommendations to leadership teams • Develop dashboards and reporting around customer sentiment and player experience metrics • Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction • Monitor competitor experiences and industry trends to identify innovation opportunities • Deliver actionable insights that improve the overall player journey and business performance.

• Advance advocacy efforts across state governments throughout the country. • Manage relations with state officials and stakeholders. • Work with executives to grow and develop ARB’s product offerings. • Focus on advancing ARB’s state legislative and regulatory agenda. • Introduce and educate legislators and stakeholders about ARB’s social casino and sweepstakes operations. • Lead engagement with external lobbying firms, trade associations, and other political organizations. • Execute ARB’s legislative strategy and messaging in coordination with partners. • Serve as a strategic liaison between government affairs and key internal teams. • Regularly brief stakeholders on legislative and regulatory developments. • Advocate on behalf of the company and its customers before policymakers. • Interpret complex legislation and assess business impacts. • Oversee ongoing legislative monitoring and analysis. • Actively participate at high-impact industry events, conferences, and forums.

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. OverviewWe seek an enthusiastic, motivated, and dedicated individual to join our team as a Player Experience Specialist for ARB Interactive. In this role, you’ll be a key member of our support team, working closely with our Players to ensure they have an outstanding gaming experience. Your passion for helping others, combined with strong communication skills, will allow you to address customer needs, resolve issues, and enhance the overall Player experience. Essential Functions - Deliver enthusiastic and personalized support to ARB Interactive Players, proactively identifying and resolving issues to create a seamless and enjoyable experience. - Develop deep expertise in ARB Interactive technology, policies, and best practices. - Communicate effectively with Players through chat, email, and phone. - Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution. - Multi-task across multiple tools or resources while being engaged with Players - Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude. - Take on additional responsibilities as needed based on evolving business and market needs. Required Knowledge, Skills, and Abilities - Passionate about providing incredible Player support and solving problems - Must have excellent written and verbal communication skills - Able to multi-task across multiple tools or resources while being engaged with customers - Able to effectively adapt communication and style to match the needs of the customer - Proactively identify ways to avoid the recurrence of Player issues by recommending changes and improvements through our Voice of the Customer processes - Reliable High-speed Internet service (10 megabits download and 3 megabits upload) - Quiet, distraction-free, home office workspace, ergonomic chair, and desk - Flexible and adaptable, able to work well in an evolving environment Education and Experience - BA/BS, or equivalent experience required - Minimum 2 years working in a contact center supporting customers via phone, e-mail, and chat - Effective written and oral communications - Excellent interpersonal skills - Ability to multitask and successfully operate in a fast-paced, remote team environment - Must adapt well to change and successfully set and adjust priorities as needed This is a full-time, remote position (40 hours per week) that requires flexibility to work between 7:30 AM and 12:00 AM EST. In addition, this role could require working weekends. Hours/days may vary based on business needs, with the possibility of flexing up or down hours depending upon business needs. Our Customer Support team operates 365 days a year, including major holidays. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.

• Build and ship Modo Boxes. Configure contents, drop rates, eligibility rules, schedules, and player-facing copy, then QA each box before launch. Keep naming and versioning consistent so any teammate can audit or pick up a build. • Create the catalog items that feed into the boxes, both physical and virtual. Set up metadata, artwork references, and economy parameters per spec, and keep the catalog tidy so nothing gets lost or duplicated. • Sanity-check your own work. Bad drop rates and broken eligibility rules cause real problems in production, so catch issues before they ship and flag anything in a brief that looks off. • Coordinate across teams. Work closely with the Live Ops Lead on priorities and scheduling, partner with Design and Product on assets and configurations, and loop in Platform and Engineering when something needs technical input. • Watch what happens after launch. Check how your boxes performed, flag the ones that didn't behave as expected, and bring ideas for what to try next. • Help us build better systems. The checklists, templates, and lightweight docs that make this team faster should come from the people doing the work. We want your input on what's worth standardizing.

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. OverviewWe are seeking a Product Manager to lead key product initiatives across Modo's portfolio of products. This role will take ownership of one or more sub-teams and be responsible for the end-to-end product lifecycle—from strategy and planning to execution and optimization. The ideal candidate will bring a strong background in mobile product management, with domain experience in social gaming, real-money gaming, and sweepstakes preferred. Responsibilities - Lead one or more cross-functional sub-teams within the Modo product portfolio, owning strategy, execution, and delivery. - Define and communicate clear product vision, roadmap, and priorities aligned with company goals and customer needs. - Collaborate with engineering, design, marketing, and analytics to build and launch high-impact features. - Gather and prioritize product and customer requirements based on data, research, and business input. - Drive initiatives using agile product development practices, including sprint planning, backlog grooming, and user acceptance testing. - Analyze user behavior, A/B tests, and market trends to inform product decisions and optimize performance. - Create detailed product specifications, user stories, and acceptance criteria. - Own KPIs and reporting for product success; continuously monitor and improve product performance. - Ensure consistent communication and alignment with stakeholders. - Mentor junior team members and help develop scalable product processes as the team grows. Project Management Responsibilities - Manage and track the delivery of multiple complex initiatives across work streams. - Identify and mitigate risks, dependencies, and blockers early in the process. - Run efficient meetings, document outcomes, and ensure follow-through on key action items. - Coordinate with leadership and other departments to manage timelines, budgets, and scope effectively. Requirements - 5+ years of product management experience, with a proven track record of launching and scaling mobile products. - Experience working in social gaming, real-money gaming, or sweepstakes-based platforms strongly preferred. - Demonstrated ability to lead cross-functional teams and influence without formal authority. - Experience in mobile app development and lifecycle management is required. - Strong analytical and decision-making skills with a data-informed mindset. - Proficiency with agile methodologies and project management tools (e.g., Jira, Confluence, Trello). - Excellent communication skills with the ability to articulate complex ideas clearly. - Bachelor’s degree in a relevant field (Business, Computer Science, etc.); MBA or technical degree a plus. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.

• Lead the UX and UI design for one or more Modo product teams, from concept to launch and beyond. • Translate product vision and user needs into elegant, functional, and engaging user interfaces. • Own and evolve the design system to ensure consistency, scalability, and brand alignment across all surfaces. • Conduct user research, usability testing, and competitor analysis to inform design direction. • Create wireframes, prototypes, interaction flows, and high-fidelity mockups with a strong attention to detail. • Collaborate closely with product managers, engineers, and marketing to ensure designs are feasible, optimized, and aligned with product goals. • Advocate for the user and help shape product strategy through user-centered design thinking. • Contribute to team culture and mentor junior designers by sharing best practices, feedback, and thought leadership. • Ensure accessibility and performance are considered in all design output. • Participate in sprint planning, design reviews, and product brainstorming sessions. • Proactively identify user experience issues and propose thoughtful solutions based on data and research. • Maintain clear design documentation and specifications to support handoff to engineering. • Work with cross-functional stakeholders to iterate quickly and efficiently based on user feedback and evolving requirements. • Partner with analytics and product teams to validate design hypotheses through testing and experimentation.

• Manage a dedicated portfolio of VIP players, building strong relationships. • Provide support via phone, email, and text, resolving any player concerns. • Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention. • Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform. • Collaborate with internal teams to align VIP strategies with the company’s broader goals.