Helping MSPs hire great people.
Lead MSP Systems Engineer
Location
United States
Posted
5 days ago
Salary
$115K - $140K / year
Seniority
Senior
Job Description
Lead MSP Systems Engineer
MSP Hire
• Serve as a senior escalation point for complex technical issues • Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms • Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial • Communicate directly with clients during outages and critical incidents • Mentor and coach Tier 1 and Tier 2 technicians • Help maintain SLA performance, ticket quality, and operational standards • Coordinate with ISPs, vendors, and third-party providers • Support onboarding and stabilization of inherited client environments • Participate in an on-call rotation - Every other week Mon-Wed
Job Requirements
- Recent MSP experience (required)
- Experience supporting multiple client environments simultaneously
- Strong networking and troubleshooting skills
- Comfortable handling high ticket volumes and escalations
- Excellent communication and client-facing professionalism
Benefits
- Health, dental, and vision coverage
- 401(k) matching
- Paid time off
- Professional development support
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