• Receive & respond to escalated service requests, incidents and change requests in a timely manner • Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support • Train and educate VC3 clients on technical standards • Troubleshoot and resolve issues with: • Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office • General network connectivity including ISP • Common networking technologies such as DHCP and DNS • Wireless network performance and accessibility • Firewalls, switches, and routers • Remote access technologies including VPN, RDS, and Citrix • Operating systems on servers, desktops, and laptops • Complete technical administrative tasks such as: • Virus/malware removal • Add/remove/change virtual server resources • AD/365/application password resets • Identify recurring issues and initiate problem tickets for them • Make recommendations for improvements of supported hardware and software • Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process • Additional duties as required

• Partner with Account Executives to develop and execute technical sales strategies for assigned customers. • Deliver compelling technical presentations, demonstrations, and proof-of-concepts (POCs). • Design and architect end-to-end networking solutions across campus, data center, and WAN environments. • Provide presales technical leadership throughout the sales cycle, including discovery, solution validation, and RFP responses. • Act as a subject matter expert across routing, switching, wireless, security, and automation technologies.

Role Description - Evaluate technical tasks in PHP, Fortran, or Slang against professional standards. - Review intricate code-level situations and provide precise, structured assessments. - Work in Docker environments, interpreting programmatic and CI-style checks. - Provide clear written rationales explaining expert judgments. - Complete well-defined, time-bounded tasks with explicit evaluation criteria. - Stay flexible and available on weekends when needed to keep the project moving forward. Qualifications - Must-Have: 5+ years of professional or research experience in PHP, Fortran, or Slang. - Comfort with Linux/Docker-based repo environments and CI checks. - Ability to articulate code correctness and idiomatic usage clearly in writing. - Preferred: Experience in web-platform, HPC/national-lab/academic, or graphics-research and game-engine backgrounds. Requirements - Hourly contractor - Paid weekly Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description As a Principal Systems Engineer Specialist, you will serve as the premier technical authority on SASE, SSE, and Zero Trust architectures within the federal sales organization. You will operate as a specialized technical resource, collaborating with core account managers and systems engineers to position, architect, and validate advanced security solutions. By leveraging your deep technical expertise, understanding of the federal threat landscape, and consultative skills, you will build trusted relationships with agency CISOs, enterprise architects, and security leadership. Your objective is to guide customers through the complexities of modernization, ensuring that HPE solutions satisfy rigorous federal security compliance and achieve successful mission deployment. What You Will Do - Lead Specialized Technical Strategy: - Serve as the principal technical overlay authority for the HPE cybersecurity and SASE portfolio, collaborating with core DoD and Federal sales teams to drive end-to-end solution strategy. - Architect Zero Trust Architectures: - Design, validate, and defend large-scale SASE and SSE solutions—including ZTNA, SWG, CASB, and FWaaS—ensuring full alignment with NIST SP 800-207, EO 14028, and OMB M-22-09 directives. - Navigate Federal Compliance & ATOs: - Assist customers in navigating the Risk Management Framework (RMF) and achieving Authority to Operate (ATO). Secure architectures against STIG requirements and design solutions tailored for DoD Impact Level 5 (IL5) and Impact Level 6 (IL6) environments. - Conduct High-Level Technical Discovery: - Lead multi-domain discovery sessions and architectural workshops to solve complex federal networking and security challenges, bridging the gap between agency requirements and technical execution. - Oversee Technical Validations: - Design and execute advanced product demonstrations and proof-of-concepts, translating strict compliance and technical mandates into defensible, outcome-driven solutions. - Support Complex Pursuits: - Provide technical leadership on major federal programs and procurement actions, authoring and reviewing high-impact RFI and RFP responses to ensure architectural integrity and technical differentiation. - Integrate Advanced Telemetry: - Guide customers through security visibility and observability integrations, ensuring seamless telemetry pipelines with existing enterprise SIEM, SOAR, and XDR platforms. - Provide Field-Driven Feedback: - Collaborate with Product Management, Engineering, and the Office of the CTO to deliver structured feedback from the field, ensuring future product roadmaps align with evolving federal defense requirements. - Act as a Force Multiplier: - Serve as a technical mentor to mid-level and junior Systems Engineers across the broader team, raising the overall technical capability and readiness of the organization. - Maintain Mission Flexibility: - Demonstrate operational autonomy across accounts and regions, maintaining the flexibility to support customer schedules and mission-critical engagements when national security priorities demand it. Qualifications - Expert-level understanding of SASE, SSE, and Zero Trust Architecture (ZTA) principles, deployment models, and design tradeoffs in cloud and hybrid environments. - Deep familiarity with federal security frameworks, including NIST SP 800-207, OMB M-22-09, the Risk Management Framework (RMF), STIG compliance, and FedRAMP/DoD IL5/IL6 requirements. - Comprehensive knowledge of core networking protocols (TCP/IP, BGP, OSPF) and security technologies (Firewalls, IPS/IDS, IPsec, SSL/TLS, and micro-segmentation). - Strong command of identity, credential, and access management (ICAM) structures, including SSO, SAML, OAuth, and policy-driven access controls. - Practical experience with cloud infrastructure (AWS, Azure, or GCP) and the integration of secure access platforms into complex enterprise environments. - Exceptional technical writing, diagramming, and presentation skills, with a proven ability to confidently advise customer architects, security directors, and agency leadership. Requirements - 8+ years of experience in systems engineering, solution architecture, or technical leadership within the cybersecurity or network security domains. - Demonstrated success supporting DoD, Federal Civilian, or highly regulated industries, with a clear understanding of the federal acquisition lifecycle. - Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience. Significant military technical leadership experience (such as senior non-commissioned officer roles in cyber or communications branches) is highly valued and recognized as equivalent experience. - DoD 8140/8570 compliance is highly desirable. Preferred advanced professional certifications include CISSP, CCSP, JNCIE, GIAC, or relevant vendor-specific credentials. - An active federal security clearance is preferred but not required at the time of hire. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach career goals, whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: An inclusive environment where varied backgrounds are valued and succeed.