• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services. • Screen potential patients for eligibility and be able to navigate challenging conversations well. • Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible. • Complete follow-up phone calls as needed to ensure patient readiness and understanding of services. • Make calls to reschedule consultations as necessary, accommodating patients' schedules.

• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services. • Screen potential patients for eligibility and be able to navigate challenging conversations well. • Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible. • Complete follow-up phone calls as needed to ensure patient readiness and understanding of services. • Make calls to reschedule consultations as necessary, accommodating patients' schedules.

• Strategic Scaling of Paid UA: Plan, execute, and own your strategy to hit KPIs. • You are building a scalable UA engine across Google and beyond. • Extreme Ownership & Prioritization: You own the goals, not the tasks. • We provide the resources and the "Why"; you define the "How". Something blocks you? Your manager's only job is to remove it. No hand-holding, no micro-management - just results. • Lead Creative Testing Frameworks: Build and manage predictable, scalable frameworks for testing thousands of creatives. • You know how to find a winner, why it won, and how to replicate that success at scale. • Aggressive Budget & ROAS Management: Responsible for dynamic budget allocation to maximize ROAS. • You decide where the next dollar goes. • Creative, MarTech & Growth Collaboration: Guide the creative team's focus, forecast asset delivery, write airtight technical requirements for MarTech, and collaborate with Growth. • Every department is deep in UA context - that's how we move fast. • Data Deep-Dives & Growth Execution: You live in the metrics. • You dig into LTV, monetization, and web funnels when something feels off. • If a number moves, you're the first to ask "Why?" • Analytics Mastery (SQL & Dashboards): Data-literate by default. • Whether it's a quick SQL slice or a full dashboard build - you don't wait for someone else to pull it for you.

Role Description We are looking for an experienced operations leader to manage and improve a critical customer-facing function end-to-end. This role will focus on team leadership, quality assurance, process optimization, and performance measurement. The ideal candidate is a hands-on, process-driven operator who can build structure, coach teams in real time, and create scalable standards in a growing environment. What You'll Do - Lead team coaching, quality assurance, and day-to-day performance management - Develop scorecards, feedback loops, and coaching frameworks that improve team performance and consistency - Build and maintain SOPs, scripts, workflows, and best practice documentation - Establish and track KPIs such as SLAs, response times, schedule adherence, and quality metrics - Create dashboards and reporting systems to monitor team performance and operational health - Identify workflow bottlenecks, test improvements, and measure the impact of changes - Manage action items, follow-ups, and accountability structures to ensure timely resolution - Partner with cross-functional teams to support smooth handoffs and well-coordinated workflows - Maintain data accuracy across systems and provide clear reporting to leadership - Support hiring, onboarding, and development of team members while fostering a culture of accountability and continuous improvement Qualifications - 5–10 years of experience in operations, team leadership, customer service, or a related function - Proven experience building or improving quality assurance, coaching, or performance management processes - Strong track record of managing operational targets, including response times, quality metrics, schedule adherence, and customer satisfaction - Comfortable using Excel, reporting tools, and CRM or operational systems to monitor and improve performance - Strong written and verbal English communication skills, with the ability to communicate clearly across teams and with leadership - Hands-on and comfortable staying close to the work, not just managing from a distance - Process-oriented, organized, and able to build structure in a fast-changing environment - Data-driven, with sound judgment and the ability to balance speed, quality, and operational consistency - Collaborative and effective in cross-functional settings Nice to Have - Experience in healthcare, customer success, or another high-trust service environment - Experience managing remote or distributed teams across time zones - Familiarity with customer intake, call center, or customer experience operations