• Strategic Scaling of Paid UA: Plan, execute, and own your strategy to hit KPIs. • You are building a scalable UA engine across Google and beyond. • Extreme Ownership & Prioritization: You own the goals, not the tasks. • We provide the resources and the "Why"; you define the "How". Something blocks you? Your manager's only job is to remove it. No hand-holding, no micro-management - just results. • Lead Creative Testing Frameworks: Build and manage predictable, scalable frameworks for testing thousands of creatives. • You know how to find a winner, why it won, and how to replicate that success at scale. • Aggressive Budget & ROAS Management: Responsible for dynamic budget allocation to maximize ROAS. • You decide where the next dollar goes. • Creative, MarTech & Growth Collaboration: Guide the creative team's focus, forecast asset delivery, write airtight technical requirements for MarTech, and collaborate with Growth. • Every department is deep in UA context - that's how we move fast. • Data Deep-Dives & Growth Execution: You live in the metrics. • You dig into LTV, monetization, and web funnels when something feels off. • If a number moves, you're the first to ask "Why?" • Analytics Mastery (SQL & Dashboards): Data-literate by default. • Whether it's a quick SQL slice or a full dashboard build - you don't wait for someone else to pull it for you.

Role Description We are looking for an experienced operations leader to manage and improve a critical customer-facing function end-to-end. This role will focus on team leadership, quality assurance, process optimization, and performance measurement. The ideal candidate is a hands-on, process-driven operator who can build structure, coach teams in real time, and create scalable standards in a growing environment. What You'll Do - Lead team coaching, quality assurance, and day-to-day performance management - Develop scorecards, feedback loops, and coaching frameworks that improve team performance and consistency - Build and maintain SOPs, scripts, workflows, and best practice documentation - Establish and track KPIs such as SLAs, response times, schedule adherence, and quality metrics - Create dashboards and reporting systems to monitor team performance and operational health - Identify workflow bottlenecks, test improvements, and measure the impact of changes - Manage action items, follow-ups, and accountability structures to ensure timely resolution - Partner with cross-functional teams to support smooth handoffs and well-coordinated workflows - Maintain data accuracy across systems and provide clear reporting to leadership - Support hiring, onboarding, and development of team members while fostering a culture of accountability and continuous improvement Qualifications - 5–10 years of experience in operations, team leadership, customer service, or a related function - Proven experience building or improving quality assurance, coaching, or performance management processes - Strong track record of managing operational targets, including response times, quality metrics, schedule adherence, and customer satisfaction - Comfortable using Excel, reporting tools, and CRM or operational systems to monitor and improve performance - Strong written and verbal English communication skills, with the ability to communicate clearly across teams and with leadership - Hands-on and comfortable staying close to the work, not just managing from a distance - Process-oriented, organized, and able to build structure in a fast-changing environment - Data-driven, with sound judgment and the ability to balance speed, quality, and operational consistency - Collaborative and effective in cross-functional settings Nice to Have - Experience in healthcare, customer success, or another high-trust service environment - Experience managing remote or distributed teams across time zones - Familiarity with customer intake, call center, or customer experience operations

Senior Publisher Hybrid (8 days/month) USA - Philadelphia, PA USA - Minneapolis, MN USA - Clayton, MO USA - St Cloud, MN USA - Victoria, MN USA - Kennesaw, GA USA - White Plains, NY USA - Houston, TX, Allen Pkwy USA - Wichita, KS USA - Madison, WI, Junction Rd USA - Tampa, FL USA - Hagerstown, MD USA - Riverwoods, IL USA - Dallas, TX USA - Chicago, IL, West Adams St USA - New York City, NY USA - Indianapolis, IN Full time job requisition id R0057234 LOCATION: Hybrid - 8 days a month in the office (see locations on the posting) OVERVIEW As a Senior Publisher, you will play a key role in ensuring the successful publication and market penetration of our health content. Engaging in advanced editorial and publication tasks, you will contribute significantly to the quality and effectiveness of our content. Your expertise will help refine our products and enhance their value to our audience, ultimately supporting better health outcomes through trusted information. Our Senior Publisher is a strategic and results-driven publishing professional to manage and grow a dynamic portfolio of scholarly journals. In this role, you will oversee financial performance, editorial operations, stakeholder engagement, and portfolio development while driving initiatives that enhance journal quality, visibility, and long-term success. You will lead acquisition and growth efforts by building target pipelines, responding to proposals and expressions of interest, and identifying opportunities within the evolving scholarly publishing landscape. Collaborating across cross-functional teams, you will contribute to department-wide initiatives and continuous improvement efforts, leveraging your expertise in scholarly publishing to solve complex challenges with confidence, independence, and sound judgment. RESPONSIBLITIES - Works with the Associate Director, Medical Journals, to develop and execute the strategy of the Wolters Kluwer Health publishing program. - Identifies strategic priorities based on industry/competitive analysis and market trends. Identifies areas for differentiation and improvement. - Manages journal/portfolio P&Ls to meet or exceed ROI/profitability targets. Participates in regular budgeting and forecasting process and proactively adjusts product plans to improve/achieve financial performance. - Gathers and analyzes performance data and KPIs to prepare publishing reports for professional associations and editorial boards. Provides reports on product updates, web metrics, and other key indicators as required. - Applies AI-enabled tools thoughtfully to support publishing strategy, enhance decision-making, and identify efficiency opportunities. - Actively develops and pursues new publishing opportunities based on assigned acquisitions targets. Acquires and/or responds to new product or new partnership proposals (i.e. new society journals, proprietary affiliations, portals, CE/CME expansion). - Launches journals with new and existing customers. - Negotiates sound editor, society, and sponsorship contracts (new and renewal), including preparing and analyzing financial data. - Manages the editorial development of journals within assigned portfolio through liaison and regular communication with authors, editors, medical societies and internal and external teams. - Maintains and enhances the value proposition to authors, editors and societies to increase submissions and impact. - Collaborates with internal and external stakeholders to develop journal processes, features, and services. - Promotes and raises awareness and visibility of assigned journal portfolio to the wider market via email, in person meetings, and at appropriate conferences. - Collaborates with marketing to drive website usage. - Effectively manages internal/external editorial resources and relationships to ensure operational efficiency. - Ensure timely and accurate digital content uploads and updates. - Synthesize customer feedback to inform content updates and improvements. - Provides project management support, tracking milestones, and ensuring deadlines are met. - Other duties as assigned by the Manager. QUALIFICATIONS Education: Bachelor’s degree, or if not a degree, 8 years of publishing experience. Required Experience: - 5 years of STM (Science, Technology, & Medical) publishing experience. Preferred Experience: - 3 years of print and online product development and management experience preferred. - 5 years of journal publishing experience preferred. - Strong financial analysis and financial modeling skills. - Experienced at defining product requirements for high traffic media websites. - Experience in management and execution of major projects with strong problem-solving skills. - Demonstrate proven organizational and planning skills while exhibiting detail-oriented behavior. - Excellent writing, communication, negotiation, and presentation skills. TRAVEL: - 15% – 20% between Wolters Kluwer Health office locations (Philadelphia and New York). Domestic travel to conferences, strategic planning meetings, etc. International travel may be required. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $78,400.00 - $136,950.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Role Description As Growth Manager, you'll own and drive the growth strategy for both of our brands — Uncanny Automator and Uncanny Owl. You'll inherit a documented strategy and roadmap, but from day one you own it: you set priorities, sequence initiatives across both product lines, and evolve the strategy as you learn. You'll lead a small team of specialists as a hands-on player-coach — setting direction and contributing directly to the work. You'll report to the President and partner closely with Product to turn our product-led growth model into measurable revenue. You'll be joining at an exciting moment. We just launched Uncanny Agent, a new AI agent for WordPress that is already the leader in its space — a category-defining product and the centerpiece of our growth over the coming year. You'll own the go-to-market that carries it forward. This is a senior, high-autonomy role with a lot of surface area. It is right for someone who wants to own outcomes across the full funnel, lead a team, and run a disciplined operating cadence — not someone looking to execute across a few channels. Key Responsibilities - Strategy and ownership - Own and continuously refine the growth strategy and roadmap for both Uncanny Automator and Uncanny Owl. - Own the full growth funnel: acquisition, activation, conversion, retention, expansion, and advocacy. - Partner with Product on product-led growth — launch readiness, free-tier and upgrade design, pricing and packaging, and feeding customer and market insight back into the product roadmap. - Team leadership - Lead and develop a small team of specialists (content, growth operations, design and video, partnerships and affiliates). - Set priorities, remove blockers, and contribute directly to copy, campaigns, analysis, and launches when needed. - Make hiring and outsourcing decisions as the team reaches capacity limits. - Operating system - Run the growth team's weekly Level 10 meeting: own the scorecard, review quarterly Rocks, and lead Identify-Discuss-Solve on the issues list. - Set quarterly Rocks with clear "done when" definitions and accountable owners, and grade them each quarter. - Execution and measurement - Establish trustworthy funnel measurement before optimizing, and set scorecard targets once baselines exist. - Lead conversion-rate optimization across the free-to-paid, direct-purchase, upgrade, and cross-sell funnels. - Drive retention and expansion: churn reduction, cancellation and win-back flows, and net revenue retention above 100% through tier upgrades, usage packs, and cross-sell. - Plan and run product and feature launches end-to-end, coordinating every channel and owner. - Direct SEO and content, email lifecycle marketing, partnerships, affiliates, and social media as channels in service of the funnel. - Oversee marketing operations and website upkeep for both sites: tracking and analytics, automations, quarterly audits, and incident response. - Track results and report to the President, translating data into clear decisions and next quarter's priorities. Qualifications - 5+ years in growth or digital marketing for B2B SaaS or subscription software, including direct experience managing a team or function. - Demonstrated ownership of a full-funnel growth strategy — not just individual channels — with accountability for conversion, retention, and expansion. - Fluency with product-led / freemium economics (free-to-paid conversion, ARPU, LTV, net revenue retention). - Proven success driving B2B software growth across multiple channels (search, social, email, partnerships, affiliates). - Strong analytics judgment: comfortable defining metrics, diagnosing tracking problems, and making decisions from imperfect data. - Advanced proficiency with SEO platforms such as Semrush, Ahrefs, or Moz, including on-page optimization and link building. - Aggressive, hands-on use of AI tools in day-to-day marketing work, and the ability to raise the team's AI proficiency. - Strong knowledge of the WordPress ecosystem and how to position WordPress plugins. - Experience running a structured operating cadence (EOS / Traction, OKRs, or similar) and managing competing priorities. - Exceptional written and verbal English communication. - Verifiable professional references. Bonus Qualifications - Direct experience with EOS / Traction. - Experience launching new products, not only promoting existing ones. - Familiarity with usage-based or AI pricing models and freemium-to-paid funnels. - Experience with Uncanny Owl plugins, LearnDash, or integration/automation platforms such as Zapier or Make. Ideal Candidate Profile - An owner who takes an inherited strategy and makes it better, rather than waiting for direction. - A player-coach who is comfortable both leading a team and doing the work. - Results-focused and disciplined about priorities — able to say "not this quarter" and explain why. - Self-motivated with strong follow-through in a remote, high-autonomy environment. - Growth-oriented and receptive to direct feedback. Benefits - Competitive salary, dependent on skills and experience. - Health expense benefits (where applicable). - Fully remote work. - Company travel coverage, including an annual all-company retreat. - The opportunity to own growth for two established WordPress products and work alongside an experienced, AI-forward team.