• Act as the point of contact for all contractor and third-party inquiries, ensuring clear communication and timely resolution of any issues. • Coordinate and support all planning activities related to store renovations, maintenance visits, and other operational activities. Ensure all tasks are completed on schedule and within budget. • Review and sign off on completed work, ensuring that all tasks meet company standards before final approval. • Manage administrative tasks including purchase orders (POs), invoicing, and related paperwork to ensure smooth financial operations. • Compile and distribute maintenance visit summaries, documenting key actions, progress, and any follow-up required. • Support the review and management of payroll, ensuring timely and accurate processing of hours worked, including expense submissions. • Oversee renovations for customer stores, ensuring all tasks are completed on time, within budget, and in compliance with company standards. • Generate and present regular reports on financial metrics, project progress, and operational KPIs.

• Lead and modernize digital advertising operations • Ensure flawless execution of paid digital campaigns • Build and develop a high-performing team • Partner with Sales to improve campaign performance • Elevate reporting from data dumps to strategic insights • Act as a primary bridge between Sales and Operations

• Provide day-to-day execution support for enterprise initiatives, including post-implementation task tracking, bottlenecks, and dependencies • Coordinate follow-ups with IT, Compliance, Operations, and PM on assigned workstreams • Assist with user acceptance testing, pilots, and rollout coordination • Monitor and review data loss prevention reporting and dashboards on a recurring basis • Perform initial triage of alerts to identify false positives versus actionable events • Track patterns and trends related to data handling and document movement • Assist with maintaining documentation for approved file-sharing, encryption, and secure collaboration workflows • Support the rollout and ongoing maintenance of secure file-handling solutions in coordination with IT • Serve as a support resource for approved AI tools • Assist with the creation and maintenance of user guides, FAQs, and training materials • Maintain a centralized AI knowledge repository (SharePoint)

• Execute stablecoin issuance and OTC settlement workflows, including mint/burn processes, wire verification, and inventory management, in strict accordance with established operational controls. • Perform comprehensive daily and monthly reconciliations across on-chain transactions, processing platforms, and banking records to ensure total accuracy and timely escalation of discrepancies. • Manage customer and counterparty inquiries during Asia business hours to facilitate seamless 24/7 global operations. • Maintain and optimize operational trackers, checklists, and reporting dashboards to ensure visibility and repeatability of key workflows. • Assist with on-chain data analysis utilizing tools such as Dune Analytics, Etherscan, and Google Sheets/Apps Script. • Continually identify process gaps, propose scalable improvements, and document standard operating procedures as the product suite evolves. • Escalate exceptions or anomalies clearly and promptly to the regional FinOps Lead and relevant internal stakeholders.