LighthouseAI

• Establish and nurture strong relationships with assigned customers • Collaborate with cross-functional teams to develop and execute customer success strategies • Gather customer feedback and insights as a “Voice of the Customers” • Proactively identify and share opportunities for upselling and expansion • Create, revise, and maintain all SOPs for departmental reference

• Perform customer service and support the State Licensing department on day-to-day duties: • Draft online and hard copy state pharmaceutical applications; • License verification • Review signed applications for accuracy and completion; • Review outgoing and incoming physical mail (electronically if working remote); • Address deficiencies highlighted by the Board on behalf of customer; • Update internal database to reflect application progression; • Maintain document repository of customer supporting documents, applications and deficiency correspondence; • Administrative work (basic Microsoft Word skills required); • Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or its customers.

• Establish and nurture strong relationships with assigned customers, serving as their primary point of contact • Collaborate with cross-functional teams to develop and execute customer success strategies • Gather customer feedback and insights as a 'Voice of the Customers' • Proactively identify and share opportunities for upselling and expansion • Create, revise, and maintain all SOPs for departmental reference

• Manage and execute email marketing campaigns and content • Create, schedule, and manage social media content • Marketing lead research and lead qualifying • Maintain and improve marketing database quality and hygiene • Manage website updates and publish blog content • Manage inbound lead requests to appropriate parties and data entry into CRM • Collaborate on additional marketing and business development projects as needed

• Manage and execute email marketing campaigns and content • Create, schedule, and manage social media content • Marketing lead research and lead qualifying • Maintain and improve marketing database quality and hygiene • Manage website updates and publish blog content • Manage inbound lead requests to appropriate parties and data entry into CRM • Collaborate on additional marketing and business development projects as needed

• Design, develop, and maintain scalable backend services using Python (e.g., FastAPI, Django, or Flask) and Node.js frameworks (Next.js, Nest.js) • Build responsive, modular, and maintainable front-end applications using React • Architect, implement, and optimize RESTful APIs for client–server communication • Work with Relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB) and design efficient data models • Thoroughly test and validate all code before handing off to QA to ensure stability and minimize defects • Leverage AI development tools (such as GitHub Copilot, ChatGPT, Claude or similar) to improve productivity and code quality • Write clean, testable, and reusable code with proper documentation • Collaborate with cross-functional teams to define requirements and deliver features from concept to production • Ensure application security, performance, and scalability • Participate in code reviews, provide feedback, and mentor junior developers when needed

• Lead, coach, and develop a pod team consisting of 2-3 PMs and 2-3 Application Specialists. • Serve as the primary escalation point for pod team members on complex licensing issues, client conflicts, and regulatory questions. • Oversee the licensing portfolios of all clients assigned to the pod. • Perform first-pass quality review on all licensing applications completed by the pod's Application Specialists. • Monitor pod-level metrics including application turnaround times, deficiency rates, client satisfaction, and QA first-pass accuracy. • Report pod performance to the Director of Professional Services on a regular cadence.

• Directly manage and develop a team of Account Executives, providing coaching, performance feedback, and career development support to drive individual and team quota attainment • Lead and oversee the SDR team, setting prospecting targets, outreach strategies, and pipeline contribution goals; ensure strong collaboration between SDRs and AEs through the handoff process • Oversee the Customer Success team to ensure high levels of customer satisfaction, product adoption, and retention; partner with CS leadership on renewal strategy, upsell/cross-sell opportunities, and escalation management • Recruit, hire, and onboard top sales and CS talent in alignment with post-Series A growth plans as needed • Foster a high-performance, inclusive, and collaborative team culture grounded in accountability and continuous improvement • Conduct regular 1:1s, team meetings, pipeline reviews, and performance assessments to keep the revenue org aligned and motivated • Own and achieve quarterly and annual revenue targets across new business, expansion, and renewal; hold team accountable to individual and collective KPIs • Develop and refine the go-to-market strategy in partnership with the CCO, including target segments, ideal customer profiles, and competitive positioning across pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies • Maintain accurate pipeline forecasting and CRM hygiene; deliver reliable revenue reporting to the executive team • Partner with Marketing on demand generation campaigns, content, and events that drive qualified pipeline for the AE and SDR teams • Collaborate with Product to relay market and customer feedback, influence the product roadmap, and ensure LighthouseAI’s solutions remain competitively differentiated • Represent LighthouseAI at industry conferences, trade shows, and networking events to strengthen brand presence and build strategic relationships

• Perform client services and support the State Compliance department on day-to-day duties: • Review questionnaire and business model assessment with client; • Consolidate & compile applications; • Review applications for accuracy and completion; • Review outgoing and incoming physical mail (electronically if working remote); • Manage client communication and ensure their needs are met; • Assist Application Specialist in resolving deficiencies highlighted by the Board on behalf of clients; • Update internal database to reflect application progression; • Administrative work (basic Microsoft Word skills required); • Special projects may be assigned on an as-needed basis.

• Design, develop, and maintain scalable backend services using Python (e.g., FastAPI, Django, or Flask) and Node.js frameworks (Next.js, Nest.js). • Build responsive, modular, and maintainable front-end applications using React. • Architect, implement, and optimize RESTful APIs for client–server communication. • Work with Relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB) and design efficient data models. • Thoroughly test and validate all code before handing off to QA to ensure stability and minimize defects. • Leverage AI development tools (such as GitHub Copilot, ChatGPT, Claude or similar) to improve productivity and code quality. • Write clean, testable, and reusable code with proper documentation. • Collaborate with cross-functional teams to define requirements and deliver features from concept to production. • Ensure application security, performance, and scalability. • Participate in code reviews, provide feedback, and mentor junior developers when needed.