Title: Manager of DevOps (Agentic) Location: Remote - Vancouver BC CA $140,000 ‒ $160,000 Annually Job Description: About Sycle At Sycle, we’re transforming how audiology practices operate. Our cloud-based practice management platform powers over 20,000 users worldwide—from local clinics to enterprise retailers. We’re a growing SaaS company with startup energy, industry respect, and global reach. The Opportunity Over the last year, we’ve integrated AI agents into our DevOps workflows. We have working LLM pipelines for log triage and Terraform drafts, with a roadmap to expand into IAM auditing and self-healing systems. We are seeking a Manager of DevOps to serve as the "Right Hand" to the Director of Infrastructure. You will own the day-to-day execution of the DevOps roadmap and manage our 4–6 person engineering team, allowing the Director to focus on long-term strategy and cross-organizational platform work. What we mean by "Agentic": We use AI agents to handle the initial heavy lifting, like drafting infra changes, analyzing incidents, and writing runbooks. Our engineers always review the work and own the final results. Your role is to engineer this exact workflow. You will ensure the handoff between AI generation and human review is secure, highly reliable, and built for speed in production. Tech Stack & Tools - Cloud & Infrastructure: AWS (Multi-account), Fargate, EKS/ECS (mid-migration), Terraform, Aurora MySQL. - CI/CD & Ops: Bitbucket Pipelines, Cloudflare, New Relic, Sumo Logic. - Agentic Tooling: Claude, Windsurf, and internal agent harnesses for log analysis, Terraform generation, and IAM policy review. Key Pillars of Responsibility Roadmap & Project Delivery: Translate the Director’s strategy into actionable quarterly roadmaps. You are a "deliverer" who holds the team to milestone dates and ensures platform work stays in sync with product release windows. Team Leadership & Coaching: Manage a distributed team of 4-6 mid-to-senior DevOps engineers. You will run 1:1s, set performance goals, and most importantly, coach the team through the cultural and technical shift from manual scripting to agent-assisted work. Cross-Functional Partnership: You are the bridge between the platform and the rest of the company: - Engineering: Partner with Dev Leads on "paved road" tooling and self-service CI/CD - Security/Compliance: Own audit-readiness for SOC 2 and HIPAA infrastructure controls - Finance: Lead practical FinOps wins and AWS cost forecasting - Customer Success: Act as the operational point of contact during Sev-1 events Agentic Program Ownership: Define the guardrails for AI usage. You own the prompts, context packs, and rules that make our agents reliable. You set the policy for human-in-the-loop reviews and ensure data privacy (HIPAA/SOC 2) in all LLM workflows. Operational Excellence: Accountable owner for production stability (99.9% uptime SLO). You oversee the on-call program, participate in the rotation, run incident reviews, and manage the corrective-action backlog. Skills & Requirements SaaS Engineering Mastery: 5-8+ years running production SaaS infrastructure on AWS, with deep hands-on expertise in Terraform and container orchestration (EKS/ECS). People Management: 2-4+ years of experience managing engineering teams. You have a proven ability to motivate technical talent and manage performance in a remote, distributed environment. Project Leadership: A clear track record of building technical roadmaps and shipping platform work to specific dates. You are honest with stakeholders and proactive about managing slips. Agentic Proficiency: Practical experience using AI agents (Claude, Windsurf, etc.) to produce real engineering output. You have a point of view on where agents help and where they require rigorous human oversight. Accountability: You take 100% responsibility for the integrity of the system, whether a change was drafted by a human or an agent. Collaborative Mindset: You enjoy working with developers and believe the best DevOps teams create "paved roads," not roadblocks. What Success Looks Like In 90 Days: You have audited all active agent workflows, built trust with engineering leads, and have a 6-month execution plan signed off by the Director. In 6 Months: Dev teams report that DevOps is "easier to work with" due to improved self-service tooling. Multiple manual workflows are now running agent-first with measurable quality gains. In 12 Months: Infrastructure delivery throughput is significantly higher than today’s baseline. The Director is fully focused on strategic work because you have full command of day-to-day execution. Benefits - Comprehensive personal health plan (Medical, Dental, Vision). - RRSP matching and Internet subsidy. - 3+ weeks of paid time off plus paid statutory holidays. Location: Remote-first culture (Hiring in BC or ON) If you you're currently based in BC or Ontario and meet at least 80% of the requirements, please apply!

Title: ACH Supervisor Location: United States $69,000.00 To $75,000.00 Annually Job Description: Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: The ACH Supervisor is responsible for leading day-to-day Automated Clearing House (ACH) operations while actively participating in transaction processing. This role provides operational oversight, technical expertise, and supervisory leadership to ensure accurate, timely, and compliant ACH processing in accordance with NACHA Operating Rules, regulatory requirements, and internal bank policies. The ACH Supervisor serves as a subject matter expert for electronic payments, supports staff development, manages workflow and risk controls, and drives continuous process improvement. This position works collaboratively across business lines to support service excellence, operational efficiency, scalability, and a strong control environment within the electronic payments function. This role is a remote role within a 2-hour radius of Holyoke, MA. Essential Duties and Responsibilities: - Perform daily ACH processing functions including origination, exception handling, returns, reversals, notifications, of change (NOCs), and file monitoring. - Review and approve ACH transactions and files in accordance with dual-control and risk management procedures. - Monitor ACH activity for accuracy and compliance with NACHA rules and bank policies. - Process complex or escalated ACH items, research request and exception cases that align with outlines SLA's. - Ensure timely processing within the ACH network deadlines and bank service levels. - Assist with balancing, reconciliation, and settlement processes across other business lines. - Serve as subject matter expert and resource for ACH operations and regulatory guidance. - Provide day-to-day supervision and workflow coordination for ACH team members. - Train, coach, and mentor staff to enhance knowledge productivity, and performance. - Conduct quality reviews and provide feedback to ensure operational accuracy and consistency. - Develop individual and team goals that align with strategic initiatives. - Support staffing coverage and workload distribution to meet operational demands. - Identify opportunities to improve efficiency, automation, and service quality. - Maintain accurate procedure repository that align with day-to-day processing and handling. - Collaborate with other business lines to reach strategic, division, and department goals. - Completes all yearly compliance training and testing and complies with bank, federal, and state regulations. - Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide CARE standards. - Complete Ad hoc requests for reporting or data specific documentation. - Oversee end to end to end resolution by working with outside payment partners and vendors. - Train and onboard new hires. - Collaborate with leadership team to ensure processes support scalability and growth. - Other related duties may be assigned Education and Experience: - High school diploma or equivalent required / additional education preferred - Three to Five years of ACH or electronic payment experience required; or combination of education and training - Leadership or supervisory experience required Skills Required: - Strong knowledge of NACHA Operating Rules and ACH processing workflows - Understanding of banking regulations impacting electronic payments - Ability to manage multiple priorities and deadline driven environments - High attention to detail and risk awareness - Excellent communication, coaching abilities and problem-solving skills Computer/Technical Skills: - Knowledge of MS Office Suite (PowerPoint, Word, Access) - Proficient Excel skills required Certifications: - ACH Certification (AAP) required Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

• моніторити активність користувачів під публікаціями сторінки в Facebook; • відповідати на коментарі під постами у визначеному tone of voice (швидко, чемно, з увагою до емоційної реакції читача); • використовувати AI-інструменти для швидкої генерації/шаблонізації відповідей і перевірки відповідності tone of voice; • стимулювати дискусію та залученість читачів — задавати питання, підштовхувати до реакцій, делікатно модерувати емоційні пости; • фіксувати повторювані або негативні коментарі як індикатори проблем у статтях/постах та передавати їх керівнику. • виконувати прості операційні задачі, пов’язані зі створенням та перекладом контенту.

Title: Senior Director, Compliance Program Governance and Operations Location: Cambridge United States Job Description: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. The impact you will make: Agios Pharmaceuticals is searching for a dynamic Head of Compliance Program Governance and Operations to join our growing Global Compliance team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping rare disease patient communities. The Head of Compliance Program Governance and Operations is accountable for building and running the operational backbone of the global compliance program, including leading enterprise compliance risk assessments that inform program priorities and resource allocation. The role ensures governance, controls, processes, systems, and reporting are scalable, consistent, and audit‑ready across all compliance program elements, and serves as the Head of Global Compliance’s primary partner for governance rigor, operational execution, and program scale‑up and effectiveness. What you will do: Compliance Risk Assessment & Program Enablement - Responsible for execution, documentation, facilitation, and synthesis; produces the risk assessment deliverables for VP approval. - Ensure risk assessment outcomes directly inform program design, monitoring plans, governance focus areas, and resource deployment. - Refresh risk assessments on a periodic and event‑driven basis to reflect changes in business strategy, operating model, and regulatory expectations. - Partner with the Head of Global Compliance to elevate risk insights for leadership and Board‑level oversight. Operations, Governance & Program Scale‑Up - Own the execution and scale‑up of all compliance program elements, ensuring consistent application as the organization grows. - Manage compliance systems, workflows, and documentation standards to support audit readiness. - Serve as primary owner of compliance governance execution, including committee operations, materials, tracking, and documentation. Monitoring, Assurance & Issue Management - Develop and execute risk‑based monitoring and auditing programs aligned to the compliance risk assessment. - Oversee enterprise issue management processes, including intake, triage, investigation coordination, corrective actions, and effectiveness testing. - Track trends and root causes to drive continuous program improvement. - Partner closely with Strategy, Culture & Business Partner function to ensure training and engagement are informed by real program data and risk insights. Proactively communicate monitoring results, investigation trends, and emerging risks. Data, Metrics & Reporting - Define and maintain compliance and operational metrics to measure program effectiveness and risk exposure. - Provide clear, consistent reporting to the Head of Global Compliance to support executive and Board‑level oversight. Compliance Operating Model & Program Scale‑Up - Design, operationalize, and continuously improve the end‑to‑end compliance operating model to support business growth (new products, geographies, partnerships, evolving engagement models). - Lead program scale‑up across all core compliance elements, ensuring consistent processes, documentation standards, decision rights, and enabling systems. - Build and maintain policies and procedures, RACIs, escalation pathways, and service catalogs for compliance processes. Compliance Technology & Vendor Strategy - Own compliance tooling strategy and operations (case management, approvals workflow, third‑party due diligence tools, transparency systems, LMS interfaces as needed, analytics). - Oversee transparency program and associated reporting. - Lead vendor governance and performance management for outsourced compliance services. What you bring: - Bachelor’s Degree Required, Advanced Degree a plus - 10-15+ years of experience in compliance operations, audit, risk, or program management in biopharma or other regulated industries; prior leadership experience required. - Strong governance mindset with demonstrated ability to build scalable processes and defensible documentation. - Hands‑on experience designing, building, and implementing compliance systems, dashboards, operational controls, and program maturity enhancements. - Strong knowledge of applicable healthcare compliance laws, regulations, and industry guidance (e.g., OIG guidance, PhRMA Code, Anti‑Kickback Statute, False Claims Act, and U.S. transparency laws). - Demonstrated ability to collaborate effectively with cross‑functional stakeholders and senior leadership. - Ability to apply sound judgment and provide practical, risk‑based compliance guidance in fast‑paced, evolving environments. - Strong communication, analytical, and project management skills, with exceptional attention to detail. Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Agnostic: Work location for this role is based on employee's individual preference. This role can be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance of our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate with the above job description. What we will give you: - Deliberate Development. Your professional growth as one of our top priorities. - We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. - Premium benefits package. We invest in the health, well-being, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. - Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. - The current base salary range for this position is expected to be between $229,562 and $344,342 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. - Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. - Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. - Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.