• Provide day-to-day execution support for enterprise initiatives, including post-implementation task tracking, bottlenecks, and dependencies • Coordinate follow-ups with IT, Compliance, Operations, and PM on assigned workstreams • Assist with user acceptance testing, pilots, and rollout coordination • Monitor and review data loss prevention reporting and dashboards on a recurring basis • Perform initial triage of alerts to identify false positives versus actionable events • Track patterns and trends related to data handling and document movement • Assist with maintaining documentation for approved file-sharing, encryption, and secure collaboration workflows • Support the rollout and ongoing maintenance of secure file-handling solutions in coordination with IT • Serve as a support resource for approved AI tools • Assist with the creation and maintenance of user guides, FAQs, and training materials • Maintain a centralized AI knowledge repository (SharePoint)

• Execute stablecoin issuance and OTC settlement workflows, including mint/burn processes, wire verification, and inventory management, in strict accordance with established operational controls. • Perform comprehensive daily and monthly reconciliations across on-chain transactions, processing platforms, and banking records to ensure total accuracy and timely escalation of discrepancies. • Manage customer and counterparty inquiries during Asia business hours to facilitate seamless 24/7 global operations. • Maintain and optimize operational trackers, checklists, and reporting dashboards to ensure visibility and repeatability of key workflows. • Assist with on-chain data analysis utilizing tools such as Dune Analytics, Etherscan, and Google Sheets/Apps Script. • Continually identify process gaps, propose scalable improvements, and document standard operating procedures as the product suite evolves. • Escalate exceptions or anomalies clearly and promptly to the regional FinOps Lead and relevant internal stakeholders.

Title: Manager of DevOps (Agentic) Location: Remote - Vancouver BC CA $140,000 ‒ $160,000 Annually Job Description: About Sycle At Sycle, we’re transforming how audiology practices operate. Our cloud-based practice management platform powers over 20,000 users worldwide—from local clinics to enterprise retailers. We’re a growing SaaS company with startup energy, industry respect, and global reach. The Opportunity Over the last year, we’ve integrated AI agents into our DevOps workflows. We have working LLM pipelines for log triage and Terraform drafts, with a roadmap to expand into IAM auditing and self-healing systems. We are seeking a Manager of DevOps to serve as the "Right Hand" to the Director of Infrastructure. You will own the day-to-day execution of the DevOps roadmap and manage our 4–6 person engineering team, allowing the Director to focus on long-term strategy and cross-organizational platform work. What we mean by "Agentic": We use AI agents to handle the initial heavy lifting, like drafting infra changes, analyzing incidents, and writing runbooks. Our engineers always review the work and own the final results. Your role is to engineer this exact workflow. You will ensure the handoff between AI generation and human review is secure, highly reliable, and built for speed in production. Tech Stack & Tools - Cloud & Infrastructure: AWS (Multi-account), Fargate, EKS/ECS (mid-migration), Terraform, Aurora MySQL. - CI/CD & Ops: Bitbucket Pipelines, Cloudflare, New Relic, Sumo Logic. - Agentic Tooling: Claude, Windsurf, and internal agent harnesses for log analysis, Terraform generation, and IAM policy review. Key Pillars of Responsibility Roadmap & Project Delivery: Translate the Director’s strategy into actionable quarterly roadmaps. You are a "deliverer" who holds the team to milestone dates and ensures platform work stays in sync with product release windows. Team Leadership & Coaching: Manage a distributed team of 4-6 mid-to-senior DevOps engineers. You will run 1:1s, set performance goals, and most importantly, coach the team through the cultural and technical shift from manual scripting to agent-assisted work. Cross-Functional Partnership: You are the bridge between the platform and the rest of the company: - Engineering: Partner with Dev Leads on "paved road" tooling and self-service CI/CD - Security/Compliance: Own audit-readiness for SOC 2 and HIPAA infrastructure controls - Finance: Lead practical FinOps wins and AWS cost forecasting - Customer Success: Act as the operational point of contact during Sev-1 events Agentic Program Ownership: Define the guardrails for AI usage. You own the prompts, context packs, and rules that make our agents reliable. You set the policy for human-in-the-loop reviews and ensure data privacy (HIPAA/SOC 2) in all LLM workflows. Operational Excellence: Accountable owner for production stability (99.9% uptime SLO). You oversee the on-call program, participate in the rotation, run incident reviews, and manage the corrective-action backlog. Skills & Requirements SaaS Engineering Mastery: 5-8+ years running production SaaS infrastructure on AWS, with deep hands-on expertise in Terraform and container orchestration (EKS/ECS). People Management: 2-4+ years of experience managing engineering teams. You have a proven ability to motivate technical talent and manage performance in a remote, distributed environment. Project Leadership: A clear track record of building technical roadmaps and shipping platform work to specific dates. You are honest with stakeholders and proactive about managing slips. Agentic Proficiency: Practical experience using AI agents (Claude, Windsurf, etc.) to produce real engineering output. You have a point of view on where agents help and where they require rigorous human oversight. Accountability: You take 100% responsibility for the integrity of the system, whether a change was drafted by a human or an agent. Collaborative Mindset: You enjoy working with developers and believe the best DevOps teams create "paved roads," not roadblocks. What Success Looks Like In 90 Days: You have audited all active agent workflows, built trust with engineering leads, and have a 6-month execution plan signed off by the Director. In 6 Months: Dev teams report that DevOps is "easier to work with" due to improved self-service tooling. Multiple manual workflows are now running agent-first with measurable quality gains. In 12 Months: Infrastructure delivery throughput is significantly higher than today’s baseline. The Director is fully focused on strategic work because you have full command of day-to-day execution. Benefits - Comprehensive personal health plan (Medical, Dental, Vision). - RRSP matching and Internet subsidy. - 3+ weeks of paid time off plus paid statutory holidays. Location: Remote-first culture (Hiring in BC or ON) If you you're currently based in BC or Ontario and meet at least 80% of the requirements, please apply!

Title: ACH Supervisor Location: United States $69,000.00 To $75,000.00 Annually Job Description: Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: The ACH Supervisor is responsible for leading day-to-day Automated Clearing House (ACH) operations while actively participating in transaction processing. This role provides operational oversight, technical expertise, and supervisory leadership to ensure accurate, timely, and compliant ACH processing in accordance with NACHA Operating Rules, regulatory requirements, and internal bank policies. The ACH Supervisor serves as a subject matter expert for electronic payments, supports staff development, manages workflow and risk controls, and drives continuous process improvement. This position works collaboratively across business lines to support service excellence, operational efficiency, scalability, and a strong control environment within the electronic payments function. This role is a remote role within a 2-hour radius of Holyoke, MA. Essential Duties and Responsibilities: - Perform daily ACH processing functions including origination, exception handling, returns, reversals, notifications, of change (NOCs), and file monitoring. - Review and approve ACH transactions and files in accordance with dual-control and risk management procedures. - Monitor ACH activity for accuracy and compliance with NACHA rules and bank policies. - Process complex or escalated ACH items, research request and exception cases that align with outlines SLA's. - Ensure timely processing within the ACH network deadlines and bank service levels. - Assist with balancing, reconciliation, and settlement processes across other business lines. - Serve as subject matter expert and resource for ACH operations and regulatory guidance. - Provide day-to-day supervision and workflow coordination for ACH team members. - Train, coach, and mentor staff to enhance knowledge productivity, and performance. - Conduct quality reviews and provide feedback to ensure operational accuracy and consistency. - Develop individual and team goals that align with strategic initiatives. - Support staffing coverage and workload distribution to meet operational demands. - Identify opportunities to improve efficiency, automation, and service quality. - Maintain accurate procedure repository that align with day-to-day processing and handling. - Collaborate with other business lines to reach strategic, division, and department goals. - Completes all yearly compliance training and testing and complies with bank, federal, and state regulations. - Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide CARE standards. - Complete Ad hoc requests for reporting or data specific documentation. - Oversee end to end to end resolution by working with outside payment partners and vendors. - Train and onboard new hires. - Collaborate with leadership team to ensure processes support scalability and growth. - Other related duties may be assigned Education and Experience: - High school diploma or equivalent required / additional education preferred - Three to Five years of ACH or electronic payment experience required; or combination of education and training - Leadership or supervisory experience required Skills Required: - Strong knowledge of NACHA Operating Rules and ACH processing workflows - Understanding of banking regulations impacting electronic payments - Ability to manage multiple priorities and deadline driven environments - High attention to detail and risk awareness - Excellent communication, coaching abilities and problem-solving skills Computer/Technical Skills: - Knowledge of MS Office Suite (PowerPoint, Word, Access) - Proficient Excel skills required Certifications: - ACH Certification (AAP) required Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.