Role Description The Field Service Engineer II for Leica Biosystems is responsible for supporting the needs of our customers with troubleshooting, installation, preventative maintenance, and service repair needs, which directly impacts patient health and overall well-being. This position reports to the Regional Field Service Manager, is part of the Service Organization located in the Northwest US region, and will be fully REMOTE. In this role, you will have the opportunity to: - Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electromechanical, electronic and/or refrigeration instruments. - Document and complete service administration activities in a timely manner to follow ISO, FDA, and Leica policies. - Actively support the sale of service contracts, assist sales representatives & service team members with system configurations/upgrades, and provide feedback on ways to improve financial performance to generate service revenue. Qualifications - Associate’s degree plus 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working on any mechanical, technical, laboratory, pneumatic or any related instruments). - It would be a plus if you also possess previous experience in: - Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments. - Networking/IT system upgrades. - Bachelor's degree preferred. Requirements - This position requires up to XX% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international. - Must have a valid driver’s license with an acceptable driving record. - Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. - Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms. Benefits - The hourly range for this role is $35.00-$40.00 per hour. - This job is also eligible for bonus/incentive pay. - We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Role Description The Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required. Responsibilities of a Field Service Engineer 1 - Technical Support & Troubleshooting - Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. - Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. - Diagnose and repair proprietary hardware and software components with full case ownership. - Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed. - Support government accounts requiring eligibility for a CAC (Common Access Card). - Field Services & Preventive Maintenance - Execute preventive maintenance programs to ensure system reliability and uptime. - Perform installations, in-servicing, repairs, calibrations, and general technical support. - Maintain accurate inventory of spare parts in accordance with company policy. - Properly maintain company-issued assets including vehicle, tools, and equipment. - Customer Communication & Relationship Management - Build positive customer relationships through professional communication and timely support. - Document service activities, expenses, and time logs accurately using approved tools. - Partner with Sales and Implementation teams to support deployments and customer experience. - Compliance, Documentation & Quality - Follow service procedures including complaint handling and Medical Device Reporting. - Ensure all service documentation meets regulatory and corporate requirements. - Uphold company safety policies, quality expectations, and operational standards. - Training & Professional Development - Participate in ongoing training to expand technical knowledge of BD product lines. - Attend manager-approved seminars, training sessions, and development programs. - Stay informed on emerging technologies, best practices, and system updates. - Teamwork & Collaboration - Work independently and collaboratively to meet service goals and commitments. - Support leadership with escalations, advanced troubleshooting, and case resolution. - Contribute to preventive service culture through shared insights and proactive support. Qualifications - 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications. - Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities. - Strong troubleshooting, diagnostic, and problem-solving skills. - Excellent communication, customer service, and documentation abilities. - Ability to work independently, handle multiple priorities, and travel as required. - Medical or electromechanical device repair experience required. Requirements - Associate degree in a related field or 3+ years of Field Service or Technical Support experience. - 24×7 on-call service experience preferred. - CompTIA A+ Certification or equivalent preferred. - Mechanical aptitude with ability to disassemble/reassemble complex systems. - Proficiency with Windows OS, networking, and diagnostic instruments. - Ability to operate powered and manual hand tools. - Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts. - Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods. - Valid driver’s license and ability to meet company driving requirements. - Daily car travel required, with occasional air travel and overnight stays. Benefits - Comprehensive Total Rewards program. - Competitive package of compensation and benefits programs. - Opportunities for reward and recognition that promote a performance-based culture.

Role Description To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Field Service Engineer (Northern Virginia remote). Reporting to the Director, Field Applications, the Field Service Engineer is responsible for providing service and support at customer sites located throughout their assigned territory. What a typical day looks like: - Provide installation supervision, testing, commissioning, maintenance, and repair work for low voltage distribution gear, transformers, and related power distribution equipment in a professional way. - Prepare technical reports/test sheets, monitoring of spare parts, tools/equipment, consumables, etc. - Maintain and follow safety regulations for the company and the specific sites where working. - Attend all appropriate site meetings. - Interface with Project Management and Site personnel. - Provide excellent customer service to clients, listening to and addressing their needs and/or escalating their needs through our organization for resolution. - Communicate on a regular basis with Project Managers receiving and relaying information. - Proactively work to eliminate waste and add value to all processes. - Adhere to all relevant health and safety regulations and perform work practices that are safe. - Adhere to company policies and rules. - Additional duties as required. Qualifications - Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field. - Military experience is preferred. - Data Center or equivalent mission critical system experience preferred. - Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols. - Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred. - Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891 Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards. - Ability to read and understand electrical schematics. - Ability to use test equipment, to include multimeters, current meters, and related devices. Requirements - Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field. - Military experience is preferred. - Data Center or equivalent mission critical system experience preferred. - Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred. Benefits - Full range of medical, dental, and vision plans - Life Insurance - Short-term and Long-term Disability - Matching 401(k) Contributions - Vacation and Paid Sick Time - Tuition Reimbursement - Pay Range (Applicable to US Remote): $33.61 USD - $46.20 USD Hourly

• Conduct regular virtual or in-person product training sessions with assigned TTI, Arrow, or other distributor branches. • Support lost business reviews and competitive displacement efforts by identifying high-runner parts or project gaps. • Partner with FSRs to identify target customers and connector-heavy applications within their territory. • Engage with OEMs, harness makers, and industrial customers (often in partnership with distributor FSRs or Account Managers). • Provide technical guidance on how Aptiv connectors, terminals, and cable assemblies can be integrated into the customer's product design (e.g., packaging, sealing, pin count, current handling). • Facilitate early-stage design discussions and technical reviews, influencing product selection and BOM positioning. • Support evaluation, testing, and feedback collection for Aptiv components during the development lifecycle. • Identify, document, and track new opportunities based on distributor pipeline, customer meetings, and quote reviews. • Submit and support Design Requests (DRs), cross-reference reviews, and quoting requests using Aptiv tools and templates. • Collaborate with sales and product teams to ensure technical data is aligned with commercial priorities. • Analyze customer BOMs and quote histories to identify usage of competitor products (e.g., TE, Molex, Amphenol). • Recommend Aptiv alternatives and communicate advantages in performance, sealing, or cost. • Feed insights back to sales and product teams to support targeted conversion efforts. • Act as the Voice of the Customer (VoC) by translating field feedback into actionable input for Aptiv quoting, product management, and engineering teams. • Lead cross-functional alignment around customer requirements, technical escalations, and opportunity-specific roadblocks. • Participate in internal quote reviews, DR meetings, and progress tracking to ensure customer needs remain at the center of solution delivery.