Rittal North America LLC

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner • Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion • Schedule approved travel for technicians as needed (direct employees/sub-contractors) • Develop and/or secure estimates/quotations for installations, services and repairs as needed • Identify and evaluate the performance and competency levels of technicians and service partners • Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed • Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products • Perform troubleshooting for customers providing most effective solution • Process warranty and non-warranty claims for parts and service • Support company sales of climate control products through customer relations • Other duties as assigned

• Provide day-to-day leadership, direction, and support to Inside Sales Representatives • Coach and mentor team members to improve sales effectiveness, product knowledge, customer engagement, and professional growth • Monitor individual and team performance against established sales goals and key performance indicators (KPIs) • Conduct regular performance discussions and provide constructive feedback and development plans • Assist with onboarding, training, and continuous development of new and existing team members • Foster a collaborative, customer-focused, and results-oriented team environment • Support execution of regional sales strategies to achieve revenue, market share, and customer retention goals • Help drive prospecting activities, lead generation, and pipeline management within assigned territories • Monitor sales activity, quotation follow-up, customer engagement, and opportunity progression • Work closely with Inside Sales Representatives to identify and pursue high-priority target accounts • Assist with customer escalations and complex sales opportunities as needed • Analyze sales trends and recommend actions to improve performance and increase market penetration • Maintain a thorough understanding of Rittal's product portfolio, applications, markets, and distribution channels • Ensure high levels of customer satisfaction through timely communication, responsiveness, and problem resolution • Collaborate with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to maximize customer support and sales effectiveness • Support customer visits, trade shows, and sales events as required • Serve as a role model in building strong customer relationships and delivering exceptional service • Review sales reports, metrics, and performance dashboards to monitor business results • Communicate sales opportunities, market trends, competitive information, and customer feedback to management • Ensure compliance with company policies, procedures, and sales processes • Identify opportunities for process improvements and increased team efficiency • Assist management with workforce planning, scheduling, and resource allocation • Perform other duties and responsibilities as assigned

• Perform market research on new products • Establish timeline for developing products • Influence pricing and packaging • Guide sales teams • Develop messaging and market positioning around products • Articulate outbound tasks necessary to explain benefits of product features • Establish and drive IT Cooling Systems product direction by developing, maintaining, and owning product roadmap

• Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships. • Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets. • Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations. • Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified. • Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs. • Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation. • Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams. • Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue. • Prepare and deliver tailored product and solution presentations and proposals. • Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship. • Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership. • Share market intelligence and strategic insights with leadership to improve commercial and product decisions. • Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns. • Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

• Collaborate with sales teams to present and position Direct Liquid Cooling (DLC), Rear-Door Heat Exchangers (RDHx), and advanced air-cooling solutions for hyperscale customers. • Analyze customer requirements and develop customized cooling architectures aligned with ASHRAE, Open Compute Project (OCP), and U.S. regulatory standards. • Conduct technical workshops, site visits, and proof-of-concept demonstrations for cloud providers, colocation operators, and enterprise clients. • Provide technical documentation, bid responses, and RFP/RFQ support to ensure compliance with customer specifications. • Work with R&D and product teams to tailor global solutions for U.S. hyperscale market needs. • Track emerging trends in high-density cooling, sustainability initiatives, and energy efficiency standards to guide product positioning.

• Partner strategically with Account Managers throughout the customer journey to lead technical discoveries and demonstrations that identify value propositions that lead to closing new logo and expansion opportunities. • Lead deep-dive discovery sessions to understand prospect workflows, identify technical operational improvements, and map business challenges to high-value Eplan solutions. • Design and deliver highly tailored, value-based product demonstrations and Proof of Concepts (POCs) that focus on ROI and business outcomes rather than simple feature walkthroughs. • Serve as the pre-sales “trusted advisor” and industry expert, handling technical objections and building confidence with both engineering teams and executive stakeholders. • Present at trade shows, webinars, and local markets to increase brand awareness, highlight Eplan’s capabilities, and generate sales pipeline.

• Acting as business driver (industry expert) for key industries for current and future profitable sales growth by identifying and executing our market growth strategy • Understanding customer engineering design and manufacturing workflows to identify areas of optimization and opportunity • Co-executing Engineering efficiency and Shop Floor Assessments, preparing & delivering Management business case Presentations. • Creating and delivering Value Chain Marketing activities: Drive value proposition together with Marketing to promote Rittal EPLAN - trade shows, industry presentation, speaking engagements, case history and success stories. • Supporting the Value Based Selling Knowledge growth of Rittal and EPLAN Sales Employees • Collaboration and planning of various Support Activities, enabling the Rittal and EPLAN Sales Teams in reaching territory targets. • Define and shape the Business Development Strategy to increase the footprint of both Rittal & Eplan in relevant industries and geographies together with the management team. • Engage with customers regularly to understand their business drivers and execute plans to identify the best practices and new opportunities for Rittal/EPLAN that deliver an exceptional customer experience. • Collaborate with internal, cross-functional teams in the development and delivery of appropriate products and solutions. • Help Achieve targets for each business unit of the company.

• Work with segments of the material handling and airport infrastructure market • Develop and maintain contact with key decision makers • Assist with the formulation of sales strategies • Attain and exceed sales goals through increased market share • Responsible for the development of new business and new customers • Work in close cooperation with Rittal HQ and subsidiaries • Provide specific support and training/webinars of the sales force • Build relationships with executive management in the customer base

• Collaborate with company resources to maximize our opportunities during pre-sale activities • Provide customer and prospect solution demonstrations and presentations at commercial and industrial sites • Develop new and old customers through onsite coaching and consultations to highlight EPLAN products • Implement Eplan software platform at customer sites, onboard / train the engineering teams and guide the customer through the implementation phase • Build your portfolio of prospects and customer development through identification, coaching and analysis • Present at trade shows and local markets to help increase brand awareness of the potential EPLAN has to offer.

• Support Sales teams to maximize our opportunities during pre-sale activities • Onboard new and existing customers to help enable users to utilize Eplan in both theorical and practical learning • Development of training and enablement materials for distribution networks • Develop new and existing customers through onsite coaching and consulting to highlight Eplan products • Present at trade shows and local markets to help increase brand awareness of the potential Eplan has to offer