• Own technical demos for enterprise prospects alongside AEs — running them daily at high volume • Be the go-to technical expert on every customer call: architecture questions, integration scoping, platform positioning • Manage ~50 active opportunities at once across a fast, no-nonsense sales cycle • Help customers get live — supporting post-sales onboarding on AI Gateway architecture for production (primarily pre-sales focused) • Feed customer insights directly back to the product and engineering teams — your voice shapes the roadmap

• Work with clients to obtain solution requirements for security infrastructure • Create written designs for security solutions that meet or exceed requirements utilizing a reference architecture • Serve as the technical subject matter expert for implementations and ensure adherence to proposed designs • Present cost estimates for security solution implementation processes and ongoing production support • Engage in project communications with clients using a consultative approach, anticipate obstacles, and recommend solution options to mitigate • Ensure security solution designs fulfill functional and technical requirements and can consistently meet progress against service level agreements (SLAs) • Maintain accountability for the accuracy, process, integrity, quality, and stewardship of client security infrastructure solutions • Collaborate with cross-functional teams to integrate security best practices across hybrid IT environments

Role Description We are looking for an MCP Solutions Architect to support client integrations, troubleshoot technical issues, and serve as the bridge between customer engineering teams and our internal AI engineering team. This role is ideal for someone who enjoys working directly with clients, solving technical problems, and helping teams successfully adopt AI-powered solutions. Qualifications - 3+ years of experience in a Solutions Architect, Backend Engineer, Data Engineer, Technical Support Engineer, or similar role. - Strong Python skills. - Experience with APIs and system integrations. - Familiarity with MCP (Model Context Protocol) or strong interest in AI integration technologies. - Experience working with LLMs such as OpenAI, Claude, Gemini, or similar. - Strong SQL skills. - Experience troubleshooting production systems. - Comfortable working directly with clients and technical stakeholders. - Excellent communication and problem-solving skills. Requirements - Support clients during MCP integrations and onboarding. - Troubleshoot integration issues and identify root causes. - Review logs, API responses, and implementation patterns. - Work closely with AI engineers to resolve technical issues. - Provide technical guidance and best practices to client teams. - Participate in client calls as a technical advisor. - Create and improve documentation, runbooks, and troubleshooting guides. - Help identify recurring issues and opportunities for process improvement. Benefits - Monetary compensation - Year-end Bonus - IMSS, AFORE, INFONAVIT - Major Medical Expenses Insurance - Life Insurance - Funeral Expenses Coverage - TDU Membership - MediAccess - Health Check-Up Subsidy - Preferential rates for car insurance - Vacations - Official Mexican Holidays - Life Happens Days - Bereavement Leave - Civil Marriage Leave - English Classes - Certifications - Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS) - Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf) - Taquitos Rewards - Birthday Bonus - Work-from-home Bonus - Laptop Policy Company Description We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

• Serve as the expert technical bridge between NiCE and its partners • Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes • Act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates • Own partner readiness across NiCE's AI portfolio • Equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs