Role Description We are looking for an MCP Solutions Architect to support client integrations, troubleshoot technical issues, and serve as the bridge between customer engineering teams and our internal AI engineering team. This role is ideal for someone who enjoys working directly with clients, solving technical problems, and helping teams successfully adopt AI-powered solutions. Qualifications - 3+ years of experience in a Solutions Architect, Backend Engineer, Data Engineer, Technical Support Engineer, or similar role. - Strong Python skills. - Experience with APIs and system integrations. - Familiarity with MCP (Model Context Protocol) or strong interest in AI integration technologies. - Experience working with LLMs such as OpenAI, Claude, Gemini, or similar. - Strong SQL skills. - Experience troubleshooting production systems. - Comfortable working directly with clients and technical stakeholders. - Excellent communication and problem-solving skills. Requirements - Support clients during MCP integrations and onboarding. - Troubleshoot integration issues and identify root causes. - Review logs, API responses, and implementation patterns. - Work closely with AI engineers to resolve technical issues. - Provide technical guidance and best practices to client teams. - Participate in client calls as a technical advisor. - Create and improve documentation, runbooks, and troubleshooting guides. - Help identify recurring issues and opportunities for process improvement. Benefits - Monetary compensation - Year-end Bonus - IMSS, AFORE, INFONAVIT - Major Medical Expenses Insurance - Life Insurance - Funeral Expenses Coverage - TDU Membership - MediAccess - Health Check-Up Subsidy - Preferential rates for car insurance - Vacations - Official Mexican Holidays - Life Happens Days - Bereavement Leave - Civil Marriage Leave - English Classes - Certifications - Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS) - Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf) - Taquitos Rewards - Birthday Bonus - Work-from-home Bonus - Laptop Policy Company Description We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

• Serve as the expert technical bridge between NiCE and its partners • Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes • Act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates • Own partner readiness across NiCE's AI portfolio • Equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs

• Attend and perform Technical On-line Demonstrations for potential clients. • Create and customize trial portals to help demonstrate the importance and use of the LMS. • Build out use cases for prospects and solve any integration questions that they would have. • Troubleshoot any issues that a prospect encounters in the LMS. • Respond to technical questionnaires and/or functionality questionnaires. • Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have. • Attend on-site demos with Account and Sales Executives.

Role Description World Wide Technology is seeking a Technical Solutions Architect (TSA) – AI High-Performance Networking to join our AI & Data practice, specifically on the High-Performance Architectures (HPA) practice within Global Solutions & Architecture (GS&A). You will be WWT's subject matter expert on the network fabrics powering AI Factories — designing InfiniBand, Spectrum-X Ethernet, and RoCE architectures alongside partners including NVIDIA (Mellanox), Arista, Cisco, Juniper, and Broadcom to deliver lossless, low-latency networks for the most ambitious AI workloads on the planet. You will sit at the intersection of WWT's NVIDIA, hyperscaler, and enterprise customer engagements — translating customer business outcomes into validated, scalable fabric designs that move models from pilot to production. Expect to spend your time pairing with customer architects, leading whiteboard sessions in WWT's Advanced Technology Center (ATC), and shaping the reference designs the rest of WWT's field organization takes to market. Qualifications - 5+ years architecting, implementing, or selling high-performance enterprise networking, with strong focus on AI/ML and HPC fabrics, including: - InfiniBand & RDMA fabrics — NVIDIA Quantum-2/-3, SHARP in-network computing, NCCL collective tuning, GPUDirect RDMA - High-performance Ethernet — NVIDIA Spectrum-X, RoCEv2, lossless Ethernet (PFC/ECN/DCQCN), adaptive routing, BGP-EVPN/VXLAN at scale - Vendor platforms — Arista (EOS, 7800/7060X), Cisco (Nexus 9000, Silicon One, NX-OS/ACI), Juniper (QFX/PTX, Apstra), Broadcom Tomahawk/Jericho - AI compute integration — NVIDIA DGX/HGX/MGX, NVLink/NVSwitch, BlueField DPUs, GPUDirect Storage; familiarity with NVIDIA AI Enterprise and Mission Control - Operations & automation — Network telemetry (gNMI/INT), Ansible, Python; experience modeling congestion, bandwidth, and rail-optimized topologies - Professional skills — Executive and technical communication; experience presenting architectures and proposals; strong organization and time management - Nice to Have: NVIDIA NCP / DGX-Ready / InfiniBand certifications; cloud AI networking (AWS EFA, Azure InfiniBand, GCP); SONiC or other open NOS experience Requirements - Travel: 25–50% - Salary Range: $125,000.00 to $156,000.00 annually, based on various factors including shift, location, experience, skill set, performance, licensure and certification, and business needs. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program