• Supervise, coach, and develop a team of Technical Service Specialists, providing guidance on technical, regulatory, and customer service matters. • Assign and monitor workload to ensure timely processing of waste profiles, customer inquiries, and service requests. • Conduct regular performance reviews, provide feedback, and support professional development. • Foster a collaborative, accountable, and customer-focused team culture. • Ensure high-quality, timely responses to customer inquiries, pricing requests, and technical questions. • Partner with Sales to support business growth and customer retention through superior service delivery. • Review and approve waste profiles, pricing requests, and documentation prior to submission. • Act as an escalation point for complex customer issues, coordinating resolution with Sales, Operations, and Compliance. • Provide oversight to ensure all waste is accurately profiled, classified, and managed according to EPA, DOT, and RCRA regulations. • Verify that documentation (SDSs, manifests, lab results) meets regulatory and facility requirements. • Ensure all team members adhere to internal procedures and maintain audit-ready records. • Stay current on industry regulations, facility capabilities, and emerging waste management technologies. • Collaborate with Operations, Dispatch, and Logistics to ensure seamless scheduling and waste shipment coordination. • Monitor throughput and turnaround times to maintain service-level expectations. • Identify workflow inefficiencies and recommend process improvements. • Support billing and revenue integrity by ensuring accurate and timely completion of service documentation. • Track and report on key metrics (profile approval timelines, customer satisfaction, volume growth, etc.). • Identify trends, recurring issues, and areas for improvement in service delivery or technical processes. • Lead or participate in cross-functional initiatives aimed at enhancing customer experience and compliance performance. • Support internal and external audits related to technical and customer documentation.

• Develops relationships with customers and customer’s support teams • Conducts initial review of incoming contracts and act as liaison for Client Services with Legal on contract questions • Conducts demonstrations of mortgage technologies for customers • Conducts initial customer or project implementation including setup, onboarding, and training as needed • Provides client services activities including client monitoring, facilitating calibration calls, tracking, and reporting • Maintains performance at or above service level agreements (SLA) • Responds appropriately to client requests including deescalation of client issues • Supports selections for customers as required • Supports client invoicing process as appropriate

This is a fully remote role with occasional travel / in-person meeting support with priority for candidates residing in MA or AZ. About the Role We’re looking for a Client Services Coordinator to provide operational and administrative support to our EVP, Brokerage. You’ll be the organizational engine behind a high-performing executive, managing deal flow, creating client deliverables, coordinating transactions, and making sure nothing falls through the cracks. This is a ground-floor opportunity for someone early in their career who is eager to learn commercial real estate from the inside out. What sets this role apart: we expect you to be an AI power user from day one. You’ll constantly look for ways to do tasks faster and better using AI tools, and you’ll help build the playbook for how our team works smarter. You’ll work cross-functionally with operations and technology teams, with exposure to all aspects of the business, making this a launchpad for a career in commercial real estate or operations. What You’ll Do AI-First Workflow & Process Innovation - Use proprietary and publicly available AI tools daily to draft documents, accelerate research, and create client deliverables - Proactively identify repetitive or manual processes and build AI-powered workflows to automate or streamline them - Continuously experiment with new AI tools, techniques, and prompts, then document and share what works with the team - Serve as a power user of LocateAI’s proprietary platform - Champion an AI-first culture by helping teammates integrate AI into their own workflows Transaction & Deal Support - Prepare deal documents including RFPs, Letters of Intent, lease abstracts, renewal letters, and client correspondence - Attend client calls and meetings to learn the business and provide real-time support - Coordinate flow of documentation between clients, landlords, and internal teams throughout the deal lifecycle - Manage and maintain CRM database to track the EVP’s prospects, clients, and deal pipeline - Collect and process deal file paperwork; calculate commissions and submit closed transactions; support collections of commissions Client Deliverables & Research - Create market surveys, tour books, competitive sets, and property analysis packages - Prepare polished presentations, pitches, and proposals for client meetings - Gather market research using CoStar, LoopNet, and proprietary tools - Coordinate property tours and create tour logistics packages for clients Marketing & Brand - Prepare tour packages and client materials using established templates - Create and update templated marketing collateral including property flyers, brochures, and email campaigns - Ensure all materials adhere to brand guidelines, maintaining consistency in fonts, colors, logos, and visual standards Administrative Operations - Light meeting coordination - Maintain discretion and professionalism when handling confidential client and deal information What You Bring Required - Flexibility and agility in a high-growth environment - 0 - 2 years of professional experience (internships, co-ops, or part-time roles count) - Demonstrated enthusiasm for AI tools and a habit of using them to get work done faster (we’ll ask you about this in the interview) - Strong written and verbal communication skills with sharp proofreading abilities - Excellent organizational skills: ability to juggle multiple priorities, meet deadlines, and work independently - Self-starter mentality with a proactive, detail-oriented approach - Comfort working in a remote-first, fast-paced startup environment - Proficiency with standard productivity tools (Google Workspace, Microsoft Office); willingness to learn new platforms quickly Nice to Have - Exposure to commercial real estate (coursework, internships, or personal interest) - Familiarity with lease terminology and commercial real estate transaction basics - Experience with InDesign, Canva or similar (AI design tools encouraged) - Background in project coordination or executive support Why This Role Learn CRE from the inside: Get hands-on exposure to every stage of commercial real estate deals alongside a senior real estate executive + seasoned operations team. Build your AI toolkit: This isn’t a role where AI is an afterthought. You’ll be empowered to push the boundaries of what’s possible with AI every day. Make a real impact early: At a fast-growing startup, your contributions are visible and valued from day one. The processes you build will scale with the company. Grow fast: We invest in our people. This role is designed as a springboard, not a dead end.

• Lead the implementation and ongoing management of assigned programs • Maintain comprehensive program documentation • Lead the onboarding process for new clients • Effectively communicate client requirements • Prepare business review decks and participate in discussions • Monitor program revenue, profitability, and overall health • Manage program risks and issues • Collaborate with the Business Development team