Nteractive

• Oversee the strategic production and delivery of complex global event programmes. • Lead the production strategy for large-scale global events and integrated programmes. • Build trusted, long-term relationships with senior client stakeholders. • Own production planning, project governance, documentation, timelines and delivery standards. • Collaborate with Account Directors, Project Directors, Creative and Technical Production teams. • Act as the senior production lead and primary point of contact on assigned programmes. • Develop and manage complex project budgets. • Lead and inspire multidisciplinary project teams across Production, Creative, Technical Production, Client Services and Event Operations.

Role Description As our business continues to grow, we're looking for an exceptional Senior Director, Attendee Excellence & Event Technology to define and lead the future of attendee experience across our global client portfolio. This is a unique opportunity to shape one of the agency's most strategically important functions—bringing together attendee experience, event technology, registration, housing, customer service, sponsorship technology, attendee communications, websites and digital experiences into one connected ecosystem that sets a new benchmark for excellence. Working closely with our Sponsorship Leadership team, you'll ensure sponsor, exhibitor and partner experiences are seamlessly connected to the attendee journey through innovative technology, operational excellence and scalable digital solutions. Qualifications - Significant leadership experience across attendee management, event technology or event operations within a global events agency or corporate events environment. - Extensive experience delivering complex global event programmes. - Deep knowledge of registration, housing, event websites and attendee management platforms. - Experience integrating sponsorship, exhibitor or partner technologies into wider attendee platforms and digital experiences. - Experience working with technologies such as RainFocus, Cvent, Passkey and similar enterprise event platforms. - Strong understanding of UX, digital experiences, event communications and customer journeys. - Experience leading large, multidisciplinary teams across multiple regions. - Strong commercial acumen with responsibility for budgets, forecasting and financial performance. - Excellent executive stakeholder management and client relationship skills. - Confidence translating complex data into strategic recommendations. - Experience driving operational transformation, process improvement and scalable delivery models. - An interest in AI, automation and emerging event technologies. Requirements - Remote role based in the Central or Eastern United States. - Willingness to travel internationally throughout the year (approximately 20–30%). - Flexibility to work across global time zones when required. - Suitable home working environment. - Minimum broadband speed of 25MB download / 2MB upload. Benefits - Competitive salary of $170,000 - $190,000 - PTO – 20 days plus public holidays - Summer Hours - Birthday Day Off - 401(k) with employee contribution access - Medical, Dental & Vision Insurance - Life Insurance - Health Advocacy Program - Wellbeing & Inclusion initiatives, including Employee Assistance Program (EAP) - Family Leave & Adoption Assistance - Rewards & Recognition incentives - Volunteering Day - Cell & Wi-Fi allowance - Time Off in Lieu - Generous Employee Referral Program Company Description At Nteractive, we create experiences that connect people with brands in unforgettable ways. From global conferences and product launches to immersive experiences, digital campaigns and internal communications, we partner with some of the world's leading technology and lifestyle brands to deliver extraordinary experiences across the globe. We are Experience Architects with an ambition to cultivate client trust and brand value. We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients. We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference.

• Own and maintain key project documentation including timelines, running orders and status trackers • Support Project Leads and Producers with day-to-day project administration • Schedule internal and client meetings, prepare agendas and distribute detailed meeting notes and action items • Assist with the creation and coordination of post-event reports, debrief documents and client feedback analysis • Ensure all project documentation remains accurate, up to date and aligned with Nteractive processes and standards • Coordinate crew logistics across multiple projects and events • Manage freelancer onboarding and contracting processes • Arrange and communicate crew travel, accommodation and event logistics • Compile and distribute detailed crew joining instructions and event information • Support onsite planning and operational readiness activities • Deliver exceptional customer service to clients, suppliers and internal stakeholders • Build positive working relationships across project teams • Support venue sourcing, supplier research and proposal development activities • Assist with supplier RFP processes and client response documentation • Ensure communications are clear, professional and timely • Follow and contribute to the Nteractive Project Management Framework • Proactively identify opportunities to improve processes and efficiencies • Learn from project feedback and event outcomes to continually strengthen delivery standards • Support compliance with company policies, information security requirements and operational procedures

• Lead the creative development and production of large-scale live, hybrid and digital events • Translate client objectives into compelling event concepts, content strategies and attendee experiences • Develop production briefs and collaborate with internal teams to bring creative ideas to life • Contribute strategic thinking and creative solutions throughout the project lifecycle • Own and manage complex event projects from concept through onsite execution • Maintain accurate project plans, documentation, timelines and budgets • Collaborate closely with Account Directors, Project Directors and Executive Producers • Act as a trusted advisor and primary client contact throughout delivery • Oversee show content development, event agendas and presentation design • Partner with Creative, Technical Production and Content teams to deliver engaging event experiences • Build and maintain strong supplier relationships • Negotiate contracts, proposals and pricing to ensure value and quality • Develop and manage project budgets exceeding $1M • Monitor financial performance and proactively identify risks and opportunities • Lead event delivery onsite, managing clients, suppliers, venue teams and production partners • Mentor and support junior producers and project team members • Share knowledge, best practice and creative thinking across the business.

• Partner with Account Directors and Project Directors to understand event objectives, resource requirements and delivery strategies • Develop and manage detailed project plans, timelines and operational frameworks • Lead the delivery of large-scale conferences, events and complex workstreams from planning through onsite execution • Ensure project documentation, budgets, timelines and deliverables remain accurate and up to date • Drive accountability across project teams to ensure successful delivery • Build strong relationships with clients, venues, hotels and suppliers • Act as a trusted advisor, delivering exceptional client service and attendee experiences • Lead hotel, venue and supplier contract negotiations to ensure commercial value and operational excellence • Manage supplier performance and ensure delivery against agreed standards and deadlines • Develop and manage event budgets with a focus on profitability and value for money • Monitor project financial performance, forecasts and risks • Identify issues proactively and implement solutions to maintain project success • Lead onsite delivery teams and ensure every aspect of the event is executed to plan • Provide direction to internal teams, suppliers and venue partners • Troubleshoot challenges in real time and implement creative solutions under pressure • Ensure an exceptional experience for attendees, clients and stakeholders • Lead, mentor and support project team members • Share best practices and contribute to the ongoing development of the Nteractive Project Management Framework • Analyze event performance and post-event data to identify opportunities for improvement • Support the development of client recommendations and future event strategies

• Act as the senior exhibition lead and trusted strategic advisor to clients • Translate client objectives into impactful exhibition environments and experiences • Champion a sponsor-first approach across all planning and delivery stages • Lead post-event reviews, reporting and performance analysis • Manage client feedback throughout the project lifecycle, identifying solutions and driving continuous improvement • Lead the delivery of complex exhibition programmes featuring 100+ exhibitors and sponsors • Oversee exhibition frameworks, timelines, trackers, operational processes and exhibitor handbooks • Lead weekly client, supplier and internal project meetings • Provide strategic leadership across multiple workstreams including Custom Build, Graphics, Creative, Technical Production and Marketing • Collaborate closely with Sponsorship, F&B, Creative and Production teams to ensure alignment and successful delivery • Own exhibition contingency planning and risk management • Ensure project timelines, budgets and deliverables are successfully achieved • Build and maintain exceptional relationships with clients, suppliers and stakeholders • Lead supplier management activities and foster a collaborative "one team" culture • Implement detailed tracking and reporting systems to ensure sponsor fulfilment and operational excellence • Lead floor planning and exhibition design processes alongside Sponsorship, Creative and Technical teams • Oversee exhibition branding, signage, architectural features and attendee engagement areas • Ensure exhibition environments align with client objectives, budgets and safety requirements • Drive exceptional attendee and exhibitor experiences through strategic design and layout decisions • Develop and manage exhibition budgets of up to $5M+ • Deliver accurate forecasting, budget reporting and financial oversight • Identify cost-saving opportunities without compromising attendee, sponsor or exhibitor experience • Negotiate effectively with suppliers to maximize value for clients • Provide proactive solutions and recommendations to clients and internal stakeholders • Manage exhibition teams, suppliers, venue partners and stakeholders • Troubleshoot challenges and implement solutions in real time • Ensure the highest standards of delivery, execution and customer experience • Mentor and develop exhibition team members • Foster a culture of ownership, accountability and continuous improvement • Provide coaching, feedback and development opportunities • Lead with resilience and confidence in fast-paced, high-pressure environments.

• Achieve and exceed assigned sales quotas across a portfolio of sponsor accounts and providing seamless end-to-end delivery across events • Deliver accurate sales forecasting and maintain daily CRM updates • Build strong relationships with sponsors to understand their business goals and sponsorship needs • Support sponsor G2M strategies through event and experiential opportunities • Manage client and sponsor communications, sharing sales materials, prospectus information, opportunities, and benefits • Work closely with colleagues to create additional custom and commercially valuable sponsorship experiences • Become a trusted 'voice of the sponsor,' helping event and client teams adopt a sponsor-first mindset that improves attendee experiences • Lead and support project teams, providing day-to-day guidance where appropriate

• Act as the primary point of contact for assigned sponsor partners across a portfolio of global events • Build and maintain strong relationships with senior stakeholders within partner organizations • Provide strategic and tactical guidance to partners regarding sponsorship execution and event participation • Communicate updates, risks and changes proactively to internal teams, clients and sponsors • Deliver a consistent white-glove experience across all interactions and touchpoints • Act as the voice of the sponsor internally, ensuring sponsor priorities and objectives are fully understood and delivered • Partner with internal sponsorship teams and client workstreams to execute sponsorship deliverables including booths, digital assets, content, demand generation and custom activations • Collaborate directly with clients onsite and support live event troubleshooting as required • Manage communication cadence with sponsors, ensuring agendas, action items and follow-ups are clearly documented and progressed • Track project timelines and proactively mitigate risks to ensure seamless delivery and sponsor satisfaction • Provide executive-level status updates and reporting to clients and stakeholders • Support Account Directors and Sales Leads in achieving retention and growth across key sponsor accounts • Mentor and support colleagues, promoting best practice in sponsorship delivery and project management • Share knowledge and contribute positively to team culture and continuous improvement • Participate actively in client and agency account discussions, helping shape future sponsorship engagement strategies • Maintain strong knowledge of team systems, tools, resources and operational processes

• Deliver a first-class sponsor and exhibitor experience across multiple events and programmes • Manage sponsors through the execution of sponsorship packages and additional marketing opportunities • Develop and maintain sponsor readiness materials, policies, timelines, technical specifications and guidance documents • Ensure sponsors are aligned to project milestones, timelines and deliverables • Support the development of strategic sponsor relationships and identify opportunities for account growth and retention in collaboration with sales teams • Drive continuous improvement across sponsor engagement and delivery processes • Act as the voice of the sponsor internally, ensuring sponsor priorities and requirements are understood and delivered • Collaborate directly with client workstreams and support onsite event troubleshooting • Coordinate timelines and execution across sponsorship elements including booths, content, digital assets and activations • Support financial tracking, forecasting, reporting and risk mitigation related to sponsorship programmes where appropriate • Maintain clear communication across clients, sponsors, vendors and internal teams to ensure seamless execution • Be an active contributor within the sponsorship account team, sharing knowledge and supporting best practice • Support across a wider portfolio of client events and sponsorship programmes as needed • Contribute actively to agency and client account calls • Maintain strong knowledge of sponsorship systems, tools, resources and operational processes

• Support the planning and execution of live, virtual and hybrid events • Assist with managing project documentation including timelines, budgets, running orders and status updates • Help coordinate event logistics including travel, venue requirements and transfers • Support onsite event delivery and manage assigned event areas during live shows • Ensure all project materials and updates are maintained accurately and proactively communicated to the wider team • Act as a point of contact for clients on assigned projects, ensuring queries and requests are handled promptly • Support sourcing suppliers and coordinating their involvement in projects • Assist with supplier quotations, proposals and contracts while helping maintain quality and value standards • Build strong working relationships with clients, suppliers and internal teams • Contribute ideas and research for creative event solutions including entertainment, décor, speakers and guest experience elements • Attend meetings, take clear notes and track follow-up actions • Support budget tracking and escalate any potential issues to Project Leads • Help identify opportunities to improve processes and team efficiency • Work closely with Producers, Senior Producers, Project Leads and Account Directors across multiple projects • Collaborate with internal departments to support smooth event delivery • Maintain Nteractive standards across event delivery, compliance, information security and health & safety