• Lead the implementation and ongoing management of assigned programs • Maintain comprehensive program documentation • Lead the onboarding process for new clients • Effectively communicate client requirements • Prepare business review decks and participate in discussions • Monitor program revenue, profitability, and overall health • Manage program risks and issues • Collaborate with the Business Development team

• Serve as the main client point of contact for active programs • Lead timelines, budgets, scopes, and staffing plans • Work closely with internal creative, production and operations teams • Translate client goals into clear internal direction • Manage onsite execution and post-event wrap • Contribute to organic growth and upselling within accounts

Location: Minneapolis, MN Role Summary As a Resident Consultant at Cloudflare, you will serve as a dedicated, on-site strategic advisor for one of our high-growth enterprise accounts in Minneapolis. You will act as the primary technical bridge between the customer's operational needs and Cloudflare's expansive security suite, ensuring their migration from legacy systems is seamless and high-performing. We are looking for a proactive expert who thrives on building deep technical relationships, optimizing complex configurations, and championing our mission to help build a better internet. Role Responsibilities Act as a Trusted Advisor: Serve as the day-to-day technical lead and Cloudflare subject matter expert, providing proactive guidance on operational best practices and industry security standards. Optimize Application Services: Take full ownership of tuning, configuration, and policy creation for Application Services to ensure maximum performance and security posture. Manage Network Security: Oversee the ongoing health of Network Services, including Magic Transit and DDoS protection, ensuring "set and forget" stability while remaining ready for rapid incident response. Drive Migration Excellence: Leverage your deep understanding of Akamai architectures to translate legacy workflows into modern, efficient Cloudflare configurations. Strategic Roadmap Alignment: Collaborate closely with the customer to prepare their environment for future expansions into our Developer Platform (Workers) and Zero Trust architecture. Technical Documentation: Maintain comprehensive documentation of the customer's unique environment, policy changes, and operational procedures to ensure long-term continuity. Role Requirements Compensation Compensation may be adjusted depending on work location. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave

Join Our Team as a Scheduling Coordinator at Behavioral Health Works! About Us: Behavioral Health Works is an expanding company dedicated to responsible and sustainable growth. We are committed to delivering personalized ABA therapy for children and adolescents diagnosed with Autism Spectrum Disorder (ASD). ABA therapy helps individuals with Autism improve socially significant behavior, following the principles of Behavior Analysis. Our extensively trained BCBAs, Case Supervisors, and Technicians collaborate closely with parents to create tailored treatment plans that address the distinct requirements of each child. Job Description: The Scheduling Coordinator will play a critical part in the day-to-day coordination of scheduling, communication, and data management for our ABA therapists and clients. If you thrive in a fast-paced environment, love connecting with people over the phone, and have a knack for keeping things organized, this position is perfect for you! Compensation and Benefits: - Hourly Rate: $24 – $26 (DOE) - Benefits for Full-Time Employees: - Flexible schedules - Health, Dental, Chiropractic, and Vision Insurance - Critical Illness, Voluntary Life, Accident, Hospital Confinement, & Basic Life insurance - 401(k) - Pet Insurance Discounts - Paid Time Off - Company Paid Holidays (6 fixed, 3 floating) - Professional Development Assistance - Referral Program - Tuition Reduction for Partnered Universities: All BHW employees are eligible to enroll in bachelor’s, master’s, and doctoral-level programs and take advantage of discounted tuition with all of our affiliated universities. Partners include: National University, California Southern University, Vanguard University, Capella University, Purdue Global, and William James College.  Responsibilities: - Actively communicate via phone, email, and Google Chat with ABA therapists, clients, and other team members to coordinate schedules. - Make outbound calls to confirm appointments, reschedule sessions, and handle last-minute changes. - Ensure accurate data entry and updates in our scheduling system to reflect any changes in appointments, availability, and client needs. - Handle multiple communication channels efficiently, prioritizing tasks and keeping everything running smoothly. - Build and maintain relationships with ABA therapists and clients through clear, friendly, and professional communication. - Collaborate closely with our administrative team to resolve any scheduling conflicts or gaps. - Assist with other administrative duties as needed. Qualifications: - Comfortable and confident making outbound calls, including cold calling or follow-ups. You should enjoy talking to people and have a positive, engaging phone presence. - Strong verbal and written communication skills, especially via email and Google Chat. - Previous experience in a role involving phone communication, scheduling, or data entry is highly preferred. - Familiarity with scheduling software, Google Workspace (Gmail, Google Calendar, Google Chat), and the ability to learn new systems quickly. - Capable of handling multiple schedules and updates with precision and attention to detail. - Able to stay calm and organized in a fast-paced, ever-changing environment. - A proactive approach to problem-solving and the ability to work well with others.