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Data Analyst Specialist – CX Insights
Location
Brazil
Posted
18 days ago
Salary
0
Seniority
Senior
Job Description
Data Analyst Specialist – CX Insights
Gympass
• Collaborate with cross-functional teams to understand business objectives and goals related to current OKRs, with a focus on resolution time, operational efficiency, and customer perception. • Partner with team leaders globally by providing analytical insights through accessible business-oriented data sets and visual data dashboards. • Strategic analysis aiming at performance optimization (efficiency and quality of the CX operation). • Think outside the box to consolidate, structure, and analyze data (qualitative and quantitative) related to customer service to identify opportunities and valuable insights to business that help achieve company OKRs. • Communicate with business stakeholders and propose and implement action plans to achieve the area’s targets. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
Job Requirements
- Experience analyzing large datasets and synthesizing insights into actionable business recommendations.
- Skilled in managing requests, pushing for prioritization, and driving high-impact results.
- Proficiency in translating complex business questions into efficient, actionable code.
- Familiar with version control best practices (Git) applied to data projects, including experience with maintaining a "single source of truth" for analytical code.
- Expertise in building advanced dashboards using tools like Looker ML, Metabase, or PowerBI.
- Strong knowledge of data science techniques, including regression, segmentation, and forecasting.
- Excellent English skills with the ability to bridge the gap between technical and non-technical teams.
- A proactive, curiosity-driven problem solver with a focus on critical thinking and execution excellence.
- Proficiency in Python for data analysis and automation is considered a plus.
Benefits
- Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
- A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
- Health, dental, and life insurance.
- As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.
- Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
- It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
- Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
- Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
- You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.
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