• Support the implementation of CRS’s Responsible Data Policy and data protection practices across country programs, departments and business units. • Ensure regulatory compliance, embedding privacy principles into operations, and support the rollout of privacy management systems such as OneTrust. • Work closely with country teams, regional advisors, and global stakeholders to assess and mitigate data protection risks, and build capacity in responsible data stewardship. • Promote and support the adoption of privacy by design and default principles in project lifecycles and business processes. • Coordinate the planning, execution, and documentation of Privacy Impact Assessments (PIAs) for new and existing projects, systems, and partnerships.

• Help Midnite make smarter decisions through insight, analysis, and stakeholder partnership. • Sit at the centre of how we understand customer behaviour, retention, product performance, and commercial opportunity. • Work closely with Growth, Product, Commercial, and Trading teams to turn ambiguous business questions into clear analytical frameworks and actionable recommendations that influence real business outcomes. • Shape how analytics supports decision-making across the business.

• Support the Customer Success Analytics team by providing technical expertise to Engagement Managers • Answer analytics questions and improve the code base • Learn about Viaduct’s history and mission • Get to know every team member • Understand Viaduct’s system architecture • Deep dive into the nuances of vehicle data • Attend our weekly company-wide meeting and engineering tech talk • Understand the product roadmap and the pain-points of our customers • Contribute new features to the product • Refactor code, improve test coverage, or automate a manual process during an engineering hack day • Develop rapport with the customers that you support • Support customers on a daily basis to deliver value • Improve the onboarding process for future hires • Present about yourself at the company-wide meeting and showcase your work at the engineering tech talk • Become involved in the recruiting process and help find more amazing people

• Build end-to-end analytics of CS processes across customer requests. • Own core process metrics: repeated contacts, cost, full handling time, escalation rate, backlog, aging, SLA, and time in each stage. • Build dashboards, datasets, and reports that help CS leadership, team leads, Product, and Operations identify where the process breaks. • Translate business problems into analytical and technical requirements for better logging, CRM structure, and process design. • Step in beyond your scope when needed — we value ownership over rigid roles.