• Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services • Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations • Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades • Diagnose, troubleshoot, and resolve platform and identity service issues • Support developer application deployments utilizing platform and SSO services • Own production application release deployments and provide support for development and test deployments as required • Implement and maintain automated platform and infrastructure deployments using existing automation pipelines • Contribute to continuous service improvement through automation and process enhancements • Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles • Participate in incident, problem, and change management activities in accordance with ITIL practices • Administer Okta users, groups, roles, policies, and access controls • Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0 • Support MFA and adaptive authentication policies • Work closely with application and middleware teams to onboard and maintain integrations • Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

• Responding to client specific inquiries through multiple channels including telephone and web correspondence. • Assisting participants with the information needed to make informed decisions • Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards • Explaining the appropriate participant forms and provides guidance on completion • Completing follow up and call backs in a timely manner and escalate as appropriate • Gathering information to keep customer profiles and accounts up to date • Providing great customer service.

• Administration of the company's equity programs • Ensure accurate processing and settlement of equity transactions • Act as a liaison with stakeholders on SOX compliance • Collaborate on employee education/communication initiatives • Maintain daily recordkeeping of equity data • Reconcile transactions, termination dates, and tax withholding • Generate and review reports for Finance, Payroll, HR, and Legal • Assist with regulatory filings related to equity

• Manage incoming leads from marketing campaigns, events, and partner channels in Salesforce. • Distribute leads promptly to the appropriate sales representatives or regional teams based on assignment rules and SLAs. • Monitor lead follow-up activity and provide regular reports on response times and lead conversion. • Maintain lead quality and data hygiene across the CRM. • Assist in managing Salesforce dashboards and updating pipeline reports. • Support opportunity creation, account ownership updates, and territory alignment. • Help implement and optimize workflows to improve sales efficiency and data accuracy. • Coordinate with the Global Demand Center to ensure lead flow aligns with marketing campaigns and regional priorities. • Schedule and coordinate internal sales meetings, training, and communications. • Support onboarding of new sales reps with CRM access and process guidance. • Help produce regular performance and forecast reports for leadership. • Troubleshoot data and process issues as needed.