A1FED

• Provide enterprise reporting and analytics expertise in support of mission-critical applications and data environments • Design, develop, enhance, and maintain enterprise business intelligence solutions using the MicroStrategy platform (v11.x) • Develop and support reports, dashboards, scorecards, and advanced data visualizations to meet mission and operational reporting requirements • Perform MicroStrategy administration activities including metadata management, security configuration, user administration, and platform optimization • Support SQL Server data warehouse environments, including database design, stored procedures, query optimization, and data integration activities • Collaborate with ETL teams supporting AWS-based data pipelines using AWS Glue, Lambda, and Step Functions • Maintain and support AWS cloud-hosted BI infrastructure and environments • Configure and support IIS web server environments for MicroStrategy Web deployment • Troubleshoot performance, connectivity, and reporting issues across BI environments • Participate in Agile/Scrum ceremonies including sprint planning, backlog grooming, demonstrations, and retrospectives • Collaborate with government stakeholders to gather reporting requirements and translate them into technical solutions • Ensure compliance with DoD security, privacy, and data governance requirements

• Collaborate with business stakeholders to gather and refine requirements • Develop process documentation, user stories, and business workflows • Support configuration decisions aligned with best practices in IT portfolio and financial management • Develop and execute test plans and test case scenarios • Validate system functionality, reports, and dashboards • Identify and track defects, and support remediation efforts • Design and deliver training materials, including user guides, video walkthroughs, and SOPs • Facilitate virtual and live training sessions for end-users and stakeholders • Provide ongoing user support and promote platform adoption

• Develop high-quality, engaging, and instructionally sound web-based trainings. • Apply the ADDIE Model, multimedia principles, and adult learning theory to develop engaging training materials. • Utilize a variety of art media, techniques, and creative software to produce polished, publication-ready content. • Assist in the development of just-in-time training materials, audio-visual presentations, scheduling, and follow-on actions. • Apply Section 508 compliance requirements to all courseware and resource materials. • Conduct alpha and beta testing for both self-developed and peer-developed eLearning products. • Upload SCORM packages into the client’s LMS testing environment, including pre- and post-assessment materials. • Collaborate with instructional designers, subject matter experts, and developers to create eLearning courses. • Ensure compliance with client branding and template guidelines for all training deliverables. • Communicate effectively with program managers, team members, and government points of contact.

• Coordinate and facilitate subject-specific working groups for training development. • Develop detailed design documents and storyboards for web-based training. • Support subject-matter experts with the ADDIE process, adult learning theory, and multimedia best practices. • Coordinate outreach to library program development personnel. • Conduct comprehensive reviews of literature, research, and existing courses as assigned. • Conduct instruction delivery and facilitation of professional development topics to management-level personnel.

• Serve as the primary administrator for the Joint Knowledge Online (JKO) LMS, managing course uploads, enrollments, learning plans, and system configurations • Build, publish, and maintain eLearning courses, assessments, and curricula within JKO in accordance with DHA standards • Manage user accounts, roles, permissions, and organizational hierarchies within the LMS • Troubleshoot and resolve LMS issues for learners, instructors, and administrators in a timely manner • Ensure all course content meets Section 508 accessibility requirements and applicable DoD/DHA compliance standards • Generate, analyze, and distribute training completion reports, dashboards, and ad hoc data pulls to support DHA leadership and program managers • Monitor training completion rates and flag non-compliance to appropriate stakeholders • Maintain accurate learner records and audit trails in accordance with federal records management requirements • Serve as the primary point of contact for LMS-related inquiries from DHA program offices, course owners, and end users • Collaborate with instructional designers and eLearning developers to ensure seamless content integration into JKO • Provide training and guidance to course managers and content owners on LMS functionality and best practices • Conduct regular audits of course content, user data, and system configurations to ensure accuracy and integrity • Identify opportunities to improve LMS workflows, user experience, and reporting capabilities • Stay current on JKO platform updates, new features, and DoD eLearning policy changes • Document LMS processes, standard operating procedures (SOPs), and user guides

• Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services • Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations • Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades • Diagnose, troubleshoot, and resolve platform and identity service issues • Support developer application deployments utilizing platform and SSO services • Own production application release deployments and provide support for development and test deployments as required • Implement and maintain automated platform and infrastructure deployments using existing automation pipelines • Contribute to continuous service improvement through automation and process enhancements • Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles • Participate in incident, problem, and change management activities in accordance with ITIL practices • Administer Okta users, groups, roles, policies, and access controls • Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0 • Support MFA and adaptive authentication policies • Work closely with application and middleware teams to onboard and maintain integrations • Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules • Serve as the technical SME on platform capabilities • Design integrations using Integration Hub, REST APIs, and custom spokes • Guide developers and administrators, ensuring alignment with best practices and federal security requirements • Oversee technical design documentation, architecture diagrams, and configuration standards • Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery

• Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements • Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices • Configure and support ServiceNow modules to meet program, operational, and compliance requirements • Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards • Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables • Track and report project status, risks, and milestones to government and internal stakeholders • Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework • Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts

• Design, develop, configure, and maintain ServiceNow applications and modules such as ITSM • Build and maintain custom ServiceNow functionality using: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions • Implement and optimize integrations using: REST/SOAP APIs • Configure and enhance Employee Center Pro experiences and HR service workflows. • Develop and maintain GRC controls, policy/compliance workflows, and reporting dashboards. • Support SecOps and VR use cases such as vulnerability ingestion, remediation workflows, and security incident management. • Provide technical leadership and mentoring for junior developers and administrators. • Collaborate with platform owners, architects, and business stakeholders to translate requirements into technical solutions.

• Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues. • Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma. • Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements. • Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition. • Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management. • Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement. • Developing workflow processes to track progress and streamline operations; Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives. • Assisting with the enterprise risk management program and training on identification, mitigations, and best practices. • Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders. • Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries. • Developing concise, professional, and compelling executive presentations on major initiatives. • Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities. • Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives. • Identifying and managing ad hoc strategic projects. • Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.