Role Description IT@JH Financial Systems is seeking a Developer II who will support administrative departments and business units (including HR, Finance, Payroll, and Shared Services) that rely on ServiceNow for case management and service delivery. The position focuses on managing and enhancing the ServiceNow platform, including workflows, record producers, and integrations with enterprise systems, rather than end user devices such as laptops or mobile hardware. Work includes a combination of ticket-based activities (e.g., defects, access requests, configuration updates) and project-based assignments (e.g., new service onboarding, automation, and system enhancements). The role operates with moderate to high independence, collaborating closely with business stakeholders and technical team members, while following established service management processes and delivery standards. - Analysis & Requirements Gathering - Define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. - Provide written documentation of findings to share with the client and other IT colleagues. - Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications. - Design & Development - Develop detailed tasks by analyzing project scope and milestones for projects to ensure product is delivered quickly according to software lifecycle standards. - Write functional/technical specifications for use by programmers and business analysts to develop technical solutions. - Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools. - Document code and associated processes by adhering to development methodologies. - Testing & Documentation - Create and document test scenarios using the appropriate testing tools to validate and verify application functionality. - Test all changes to ensure all delivered solutions work as expected and errors are handled meaningfully. - Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references. - Implementation & Maintenance - Implement changes by adhering to the change management policies and procedures for any given project. - Monitor changes and resolve problems by reviewing all processing and output of the newly implemented solution. - Provide support by triaging and resolving issues to ensure prompt, effective service. - Other duties as assigned. On-call Requirements - Participation in on-call rotation is required. Qualifications - Bachelor’s Degree. - One year of related experience with computer systems and applications. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Hands-on experience with ServiceNow platform configuration and development (workflows, Flow Designer, business rules, UI policies). - Proficiency in JavaScript and platform scripting, including troubleshooting and debugging. - Experience working with APIs and integrations (REST/SOAP) and data exchange across systems. - Familiarity with multi-environment deployments and release processes (Dev, Test/UAT, Prod). - Experience working in Agile delivery models, including participation in backlog refinement, sprint work, and UAT support. Benefits - Starting Salary Range: $53,800 - $94,400 Annually (Commensurate w/exp.) - Employee group: Full Time - Schedule: Monday-Friday, 8:30am-5pm - FLSA Status: Exempt - Location: Remote - Department name: IT@JH Financial Systems - Personnel area: University Administration