Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools & technology that help to fuel their success in a competitive real estate environment. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate, we fulfill our purpose to empower everyone’s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work Forbes World's Best Employers Newsweek World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies
Client Experience Supervisor
Location
United States
Posted
2 days ago
Salary
$26 - $28 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Client Experience Supervisor
Anywhere
Role Description We are looking for a Client Experience Supervisor to join our team and add value to our real estate agents' experience by assisting with creating a seamless transaction process from contract to close. In this role, you will lead a group of remote Client Experience Lead team members who directly manage the Client Experience Specialists. This position is uniquely poised to not only drive the efficiency and product quality of the team but also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop, and engage the Client Experience Leads and indirectly support their supervision of the Specialists on their team. This position is 100% remote. Responsibilities - Team Supervision: Lead a team of Client Experience Leads to drive team success. This includes: - All aspects of hiring, interviewing, and onboarding - Staff orientation/training - Ongoing training and development - Prepare staff schedules; manage vacation requests; review and approve timecards - Perform annual performance reviews and performance management as needed - Collaboration and Service: Act as the main point of contact for all client experience services within an assigned market. This includes but is not limited to: - Provide support with deal escalations and field leadership questions - Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner - Work with field leadership to promote and increase agent adoption rates of service - Partner with marketing/field leadership to build agent awareness and understanding of services as well as positioning to newly affiliated or pending affiliation agents - Collaborate with affiliate partners to enhance efficiencies of processes and communications - Finding a Better Way: Continuously evaluate procedures and seek improvements/efficiencies: - Analyze customer feedback as well as prepare reports for review and recommendation - Work with other teams within the center to seek overall improvements for your LOC(s) Qualifications - 5-7 years business experience; 2-3 years previous supervisory experience strongly preferred. - Prior Real Estate and customer service experience strongly preferred. - Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed. - Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members. - Excellent verbal and written communication skills. - A people-first approach with the ability to keep the agent and consumer at the center of the transaction. Ability to coach team on providing exceptional customer service throughout the transaction process. - Ability to learn and navigate multiple software systems with an elevated level of competency. - Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality. - Demonstrable history of effectively collaborating with different departments and leaders. - Adaptable, able to prioritize and manage competing demands with a willingness to try new things. Benefits - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays, Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups
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