• Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners. • Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results. • Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals. • Support renewals and expansion by demonstrating technical value and best practices. • Understand customer mission objectives and map them to product capabilities. • Provide guidance during onboarding, deployment, upgrades, and ongoing operations. • Coordinate technical discussions, architecture reviews, and solution design sessions. • Assist with documentation, technical presentations, and briefings for government stakeholders. • Coordinate product functionality and roadmap meetings between product customers and the customer. • Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives. • Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals. • Drive customer alignment on goals, success criteria, and acceptance milestones. • Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance). • Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization. • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. • Advocate for customer needs internally, influencing product roadmap and prioritization. • Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering. • Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements. • Be a customer advocate to ensure that escalations are resolved in a timely fashion.

• Serve as the programmatic and operational coordinator for clinical value analysis processes • Actively engage stakeholders to improve supply, product, and service expense management • Monitor Key Performance Indicators (KPIs) monthly • Review and facilitate the presentation of new product request to Clinical Integration Committee

• Drive the planning and coordination of integrated marketing moments and go-to-market motions across the product marketing organization • Lead the planning and coordination of integrated product marketing motions across the Hybrid Cloud portfolio • Ensure alignment of priorities, messaging application, and deliverables within the product marketing organization • Focus on bringing structure, alignment, and visibility to how product marketing executes across the portfolio • Work closely with product marketing leadership and team members to ensure priorities are translated into clear plans • Coordinate activities across product marketing teams to ensure alignment on priorities, timing, and execution • Maintain visibility into key marketing moments, milestones, and dependencies within the organization • Drive consistency in how product marketing priorities and messaging are applied across different initiatives • Identify gaps, overlaps, and execution risks, and proactively drive alignment to resolve them • Establish and scale repeatable planning and tracking processes within product marketing • Partner with product marketing leadership to translate strategic priorities into structured plans and actions • Track progress and provide clear visibility into execution status across initiatives • Improve operational rigor and coordination across the product marketing team

• Oversee the performance of the various “clusters” within the call center • Work closely with the Program Director and the Management Team to meet departmental goals and performance • Plan, review and optimize workflows within the call center • Ensure employee training and quality of work is always above expectations