• Oversee the performance of the various “clusters” within the call center • Work closely with the Program Director and the Management Team to meet departmental goals and performance • Plan, review and optimize workflows within the call center • Ensure employee training and quality of work is always above expectations

• Lead the design, orchestration, and activation of strategic enablement programs • Translate Strategic Growth drivers into impactful enablement experiences • Serve as the trusted voice of Solution Consulting stakeholders • Inform and clarify learning objectives, outcomes, and success metrics • Orchestrate and activate enablement plans that support role relevancy • Communicate enablement plans, milestones, and outcomes clearly across stakeholder groups • Evaluate adoption and mitigate risks to stated outcomes

• Provide leadership and team management by supervising, mentoring, and developing staff by setting clear goals and expectations, providing constructive feedback, and fostering a positive and collaborative work environment • Support the design, growth, and implementation of TR’s Wildfire Mitigation Program • Develop relationships with external partners and agencies to support project development • Ensure adequate budgeting, planning, and accounting of; and track, analyze, and report on; labor costs, material cost, and impacts on budget vs actual cost • Collect, analyze, and report on wildfire mitigation impact to stakeholders and donors • Monitor wildfire mitigation project locations and ensure alignment with TR’s priorities for vulnerability, need, and impact • Build, lead, and manage a wildfire fuels reduction crew including team leadership, work assignments, and workflows • Support personnel recruitment, deployment, and well-being in mitigation projects, managing schedules and work rotations • Function as an Agency Executive.

• Provide program and project management oversight across complex client initiatives across multiple, large federal defense programs while supporting requirements analysis, operational planning, pricing activities, and financial performance. • Oversee program performance by monitoring schedules, risks, deliverables, project financials, and resource utilization across multiple initiatives. • Analyze technical direction, client requirements, and project objectives to develop actionable plans, support pricing and cost estimating efforts, and maintain visibility into program performance through forecasting, reporting, and operational analysis. • Lead and oversee program execution across multiple projects, ensuring alignment with client objectives, timelines, budgets, and deliverables. • Serve as a primary client-facing point of contact, maintaining strong stakeholder relationships and facilitating clear communication across teams. • Work closely with MSLLC’s Account and Relationship Leads to ensure program performance is on budget and meeting revenue and profitability targets. • Develop a growth plan strategy for the program, in connection with the MSLLC Account and Relationship Leads. • Monitor and analyze project performance, schedules, risks, resource utilization, and financial metrics, providing recommendations to leadership and stakeholders. • Generate timely and accurate program and financial reports, including weekly and monthly status updates, to maintain visibility into performance, risks, and milestones. • Collaborate closely with project managers, leadership, and contract teams to assess funding needs, resource allocation, and project execution strategies.