United by Data™
Senior Account Program Manager
Location
United States
Posted
10 days ago
Salary
$128K - $160K / year
Seniority
Senior
Job Description
Senior Account Program Manager
Collibra
• Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners. • Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results. • Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals. • Support renewals and expansion by demonstrating technical value and best practices. • Understand customer mission objectives and map them to product capabilities. • Provide guidance during onboarding, deployment, upgrades, and ongoing operations. • Coordinate technical discussions, architecture reviews, and solution design sessions. • Assist with documentation, technical presentations, and briefings for government stakeholders. • Coordinate product functionality and roadmap meetings between product customers and the customer. • Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives. • Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals. • Drive customer alignment on goals, success criteria, and acceptance milestones. • Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance). • Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization. • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. • Advocate for customer needs internally, influencing product roadmap and prioritization. • Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering. • Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements. • Be a customer advocate to ensure that escalations are resolved in a timely fashion.
Job Requirements
- 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar)
- Experience supporting U.S. federal government customers (civilian, DoD, or IC)
- Strong understanding of enterprise software, SaaS, or cloud-based solutions
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Experience working in regulated or high-security environments
- Excellent communication, organization, and stakeholder management skills
- Experience deploying enterprise solutions
- Knowledge of government hierarchy and operations
- Strong business insight and problem-solving skills with the ability to influence internal and external stakeholders at all levels
- Familiarity with compliance frameworks such as FedRAMP, NIST 800-53
- Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent
- Experience working with system integrators
- A solid technical background in data management
- Active or eligible U.S. Government security clearance
Benefits
- Competitive total rewards package
- Bonus potential
- Equity for eligible roles
- Flex Fund monthly stipend
- Pension/401k plans
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