Bon Secours Mercy Health

• This strategic leader is responsible for architecting safe, reliable, and human-centered clinical workflows across the enterprise. • This role focuses on designing and standardizing high-risk clinical processes, integrating human factors, and embedding reliability principles to ensure that healthcare teams can consistently deliver safe, efficient, and high-quality care. • The Director serves as a systems design authority, partnering with clinical leaders, operations, IT, supply chain, and other key stakeholders to proactively reduce risk and optimize clinical care. • Lead system-level clinical workflow design and standardization for high-risk processes. • Collaborate with Continuous improvement and Safety teams to translate lessons from events and performance data into systemic design improvements. • Define and monitor reliability thresholds for critical clinical processes. • Partner with key stakeholders including IT, facilities, operations, and clinical leaders to review and approve major workflow and technology projects from a safety and reliability perspective. • Ensure clinical design solutions are scalable, sustainable, and aligned with enterprise safety, reliability, and performance goals. • Integrate human factors and human-centered design principles into all clinical system changes. • Provide thought leadership and education in clinical systems design, human factors, and safety engineering within the organization.

• Lead, coach, and develop Sales Consultants to achieve individual and team sales targets. • Design and execute strategic sales plans to drive market growth and revenue performance. • Monitor team sales performance, including pipeline management, forecasting, and goal attainment. • Mentor staff through regular feedback, training, and performance evaluations. • Identify and support new business opportunities, including RFPs, networking, and outreach strategies. • Oversee client relationship management, including key accounts and employer partnerships. • Drive upselling and cross-selling of occupational health services across existing clients. • Ensure accurate documentation of sales activities within CRM systems (e.g., Salesforce). • Analyze market trends, competitive activity, and customer needs to inform strategy. • Collaborate with internal stakeholders to ensure alignment and high-quality service delivery.

• Serve as the programmatic and operational coordinator for clinical value analysis processes • Actively engage stakeholders to improve supply, product, and service expense management • Monitor Key Performance Indicators (KPIs) monthly • Review and facilitate the presentation of new product request to Clinical Integration Committee

• Provides applicable support to assigned department/team. • Assists with projects as assigned. • Acts as a member of the department/team reporting concerns to supervisor. • Provides accurate, precise, and timely documentation when applicable. • Uses professional communication to associates and external constituents. • Provides a high level of customer service to all patients, family, visitors, and employees.

Role Description This strategic leader is responsible for architecting safe, reliable, and human-centered clinical workflows across the enterprise. This role focuses on designing and standardizing high-risk clinical processes, integrating human factors, and embedding reliability principles to ensure that healthcare teams can consistently deliver safe, efficient, and high-quality care. The Director serves as a systems design authority, partnering with clinical leaders, operations, IT, supply chain, and other key stakeholders to proactively reduce risk and optimize clinical care. - Lead system-level clinical workflow design and standardization for high-risk processes. - Collaborate with Continuous improvement and Safety teams to translate lessons from events and performance data into systemic design improvements. - Define and monitor reliability thresholds for critical clinical processes. - Partner with key stakeholders including IT, facilities, operations, and clinical leaders to review and approve major workflow and technology projects from a safety and reliability perspective. - Ensure clinical design solutions are scalable, sustainable, and aligned with enterprise safety, reliability, and performance goals. - Integrate human factors and human-centered design principles into all clinical system changes. - Provide thought leadership and education in clinical systems design, human factors, and safety engineering within the organization. Qualifications - Certified Professional in Patient Safety (CPPS) - Certified Professional in Healthcare Quality (CPHQ) - Human Factors (preferred) - Clinical or engineering certification (preferred) - Masters Degree in a clinical field, nursing, engineering, human factors, or a related field (required) Requirements - 7-10 years of healthcare experience with clinical systems design, human factors, reliability engineering, or high reliability healthcare operations (required) - 7-10 years demonstrated experience with enterprise-level workflow design, proactive risk assessments, and implementation oversight (preferred) Skills - System analysis - Error-proofing - Failure analysis - Data visualization - Learning systems design - Root Cause Analysis - Process Mapping - Human Factors Engineering - Risk assessment - Safety Event investigation - Strong cross-functional collaboration skills - Ability to influence clinical and operational leaders - Excellent analytical, project management, and communication skills - Strategic thinking - Coaching - Stakeholder management - Change leadership - Conflict resolution - Systems thinking Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status.

Role Description The Labor Relations Manager assists in administering, interpretation, and facilitating collective bargaining agreements between unions, associates, and leadership by providing advice and consultation to support Bon Secours Mercy Health's positive labor relations strategy, including but not limited to: - Addressing, processing, and investigation of grievances and complaints. - Consultation with cross-functional partners to bring resolution to complaints in a timely manner. - Interpretation of company policies and collective bargaining agreements for management. - Assisting and determining labor and management solutions in compliance with relevant CBAs. - Counseling management regarding their responsibilities. - Supporting compliance efforts and coaching on changes in relevant laws/regulations. - Interpreting and applying relevant collective bargaining agreement provisions in union environments. - Supporting the Labor Relations Director on implementation and execution of initiatives impacting associates represented by a union. Qualifications - High School Diploma or GED required. - 2 Year/Associates Degree in Human Resources preferred. - Combination of post-secondary education and experience in lieu of a degree. - 5 years in Business/Healthcare/HR/Labor Relations with proven career progression. - 1 year experience in labor relations required. - SHRM-CP, SHRM-SP /Labor Relations Specialist preferred. Requirements - Excellent customer service, communications, and interpersonal skills. - Excellent listening skills and ability to probe based on responses provided. - Excellent oral and written communication skills. - Ability to build rapport and communicate challenging information effectively. - Skilled at interviewing employees, witnesses, and supervisors to gather relevant case information. - Strong problem-solving and conflict resolution skills. - Ability to maintain highly confidential information. - Regular, dependable attendance and punctuality. - Knowledge of Federal and State Employment Law. - Advanced use of Microsoft applications. - Critical thinking and ability to analyze business challenges and create solutions. - Teamwork and collaboration skills. - Executive level communication skills. Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

• Support the Care Delivery team in achieving established milestones on high priority, high impact interdisciplinary projects • Manage multiple complex, high-priority initiatives concurrently which span multiple departments and markets • Responsible for project lifecycle including planning, scope definition, design, execution and delivery • Partner with multiple stakeholders and departments from development to implementation • Develop, track, and disseminate project milestones, deliverables, and outcome metrics for complex initiatives • Communicate deliverables, owners, and deadlines clearly and efficiently • Monitor key performance indicators including clinical and financial performance • Identify innovative improvement strategies to advance the goals and objectives of Bon Secours Mercy Health

Role Description The Care Delivery Operations Project Manager will support the Care Delivery team in achieving established milestones on high priority, high impact, interdisciplinary areas of focus. The Project Manager will work closely with leaders in several departments to gain consensus on a project plan and to track deliverables to that plan, escalating risks and barriers as needed to help Bon Secours Mercy Health achieve critical performance goals. The Project Manager will be responsible for clear and consistent communication leveraging standard tools and resources for project management. This is a remote/work from home position. Hire must be open to working eastern time zone hours. Essential Job Functions - Manages multiple complex, high-priority initiatives concurrently, which span multiple departments and markets. - Responsible for all aspects of the project lifecycle including but not limited to: planning, scope definition, design, execution and delivery. - Partners with multiple stakeholders and departments from development to implementation. - Develops, tracks, and disseminates project milestones, deliverables, and outcome metrics for complex initiatives. - Synthesizes ideas and priorities across multiple stakeholder groups to develop and implement improvement plans. - Communicates deliverables, owners, and deadlines clearly and efficiently. - Monitors key performance indicators including clinical and financial performance. - Seeks out best practices and industry trends in healthcare improvement initiatives. - Develops content and materials for distribution across markets. - Identifies innovative improvement strategies to advance the goals and objectives of Bon Secours Mercy Health. - Provides leadership, coaching and mentoring to team members and assists with complex escalations. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Qualifications - Project Management Professional (PMP) Certification (preferred). - Bachelor of Business, Analytics, Engineering, Finance, IT, or similar field (required). - Masters of Engineering, Healthcare Administration, Business, or similar field (preferred). - 5 years of recent experience in healthcare or business (required). - Lean Six Sigma or Agile training (preferred). Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

• The Senior Payroll Accountant is responsible for supporting payroll accounting, reporting, reconciliations, payroll tax support, system integrations, and payroll-related audit requirements. • Process cost center allocations during payroll processing and complete cost center corrections as needed. • Support grant allocations in Workday. • Manage month-end payroll and PTO accrual integrations in Workday. • Comply with all Federal, State, and Local regulations with respect to payroll operations. • Create payroll tax corrections and related reconciliations. • Complete quarterly Ohio SUI filings and multi-worksite reporting. • Support payroll tax audits before, during, and after payroll processing. • Partner with the Payroll Tax Accountant to set up new tax accounts with agencies, ADP, and Workday and other tax-related items. • Prepare scheduled payroll reports and respond to special reporting requests. • Help other departments with internal audit reports and documentation requirements. • Ensure payroll accounting reporting is timely, accurate, and properly documented. • Use Workday, ADP, and agency portals to manage payroll tax and accounting-related activities. • Respond to HR ServiceNow tickets related to cost center corrections and payroll tax questions. • Identify process improvements and recommend changes to increase efficiency, accuracy, and compliance. • Manage escheatment processes for outstanding payroll checks and maintain documentation related to payroll check escheatment activity.

Role Description The Supply Chain Clinical Transformation Program Manager serves as the programmatic and operational coordinator for clinical value analysis processes within Bon Secours Mercy Health, with the goal of providing high quality, efficient, cost effective and aligned services. In this role, the incumbent will actively engage physicians and other clinicians in value-based variation reduction related to clinical practice and products, devices and supplies. Additionally, the incumbent will work with the Health System leadership team to effectively coordinate change management systems that results in the establishment of and adherence to a streamlined method for reducing variation of product/service selection, utilization, quality and costs. The incumbent will push clinical and strategic expertise that facilitates supply, device, and other service expense management while continuously improving processes that support safe patient care, education and research. Furthermore, the incumbent will work strategically with Bon Secours Mercy Health leadership, Director of Clinical Integration, Finance, Procurement, Supply Chain Operations and others to identify, analyze, determine, and implement best practices and expense management initiatives. The incumbent will have responsibility for achieving supply expense management initiatives and targets utilizing the clinical integration process. Essential Functions - Maintain project management tools including project timeline, communication plan, dashboards, decision logs, and risk analysis tools - Communicate project status across multiple forums and audiences - Identify opportunities for synergy and coordination with other efforts - Coordinates product trials and/or table-tops for clinical acceptability between requesting departments and vendors - Provides supportive quantitative summary analysis to help lead the discussion for the assessment of clinical implications of product decisions - Monitor Key Performance Indicators (KPIs) monthly - Identify opportunities to reduce costs, improve timelines, and reduce customer exceptions - Review and facilitate the presentation of new product request to respective Clinical Integration Committee - Facilitates communication of applicable clinical literature to support product utilization, product conversions and additions, trials and supporting committee activities - Assists in connecting relevant product education materials between requesting department, education team and associated vendor - Coordinates the ongoing evaluation of products, technologies, services, and processes that have been approved through the value analysis process to determine if the expected outcomes were obtained Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status